Red Rae Reviews 

I, like others, was initially a little wary about ordering from Red Rae because their prices seemed too good to be true and their website was a little clunky. I also tried to contact them a couple of times prior to ordering to ensure they had my item in stock but never managed to speak to anyone (Admittedly I didn't try emailing). I took the plunge and ordered anyway and I'm so pleased I did!

I placed my order for a Barbour Corbridge Rustic Jacket at 2pm yesterday afternoon and it arrived via DPD at 10am this morning - how's that for service!! It was adequately packaged, all genuine tags etc and a free tin of wax, all for £88 less than the MRP! I have no hesitation in recommending them with 5 stars and would certainly use them again in the future.

I only received one email from them initially to say my order was in processing and no further confirmation or dispatch notice but I didn't care once I received a text from DPD this morning giving me my 1-hour delivery slot! So don't be put off by their slightly clunky website or their minimal communication - they're probably just busy being extremely competitive and dispatching orders fast!

I can't comment on how good their customer service is if you order the incorrect size or your item arrives damaged and you need to organise a return but I certainly can't fault them from my experience. Many thanks Red Rae!!

Took a leap of faith ordering online from Ireland. The coat ended up in Angola!! for some reason so took over a month to get it back and I seemed to have to pay extra to get it out of Fedex. Coat arrived finally and a had a flipping hole in it!! Slow to respond to any of my emails or even find a resolution.

Hi

Just ordered a Barbour jacket that was in stock. However on enquiring about despatch and tracking details, got an email saying don’t have in-stock. Appears there inventory system and order processing don’t work synchronously. Perhaps just putting items in-stock making people order and when it comes to despatch - they don’t have in stock.

I do wonder if they are an authorised stockist or stockist at all. Perhaps order back/to-back when they get orders from customers.

Anyways bad taste. Not trust worthy and dependable.

Ordered a Barbour Sapper on December 28th. arrived on the 31st. Brilliant service, well fitting jacket, well below MRP and quickly delivered. What more could you ask for? Thanks.

Second purchase in a couple of months and I could not be happier.

Fast delivery (DPD) and great value Barbours compared to MRP.

10/10 cannot recommend Red Rae high enough. I was a little wary at first because the website is not the most modern and the prices are so good, however Johnny and his team are incredibly kind and their customer service is out of this world. They went out of their way to help me pick the right size jacket for a surprise Xmas gift for my husband and we’re incredibly patient with my questions. I was only ordering one coat - they didn’t have to give me the amount of personal attention, however they did and that’s why I will definitely be using Red Rae again in the future.

Ordered a men's Barbour coat and was extremely impressed by their quick and efficient service. Would definitely order from them in the future.

Lovely Barbour Jacket, arrived within 2 days of purchase. Highly recommended.

Having tried on for size a Barbour jacket at a local store I went home to consider the option of purchasing 1 online. When I came across this site I thought that it must be too good to be true so looked at the reviews including contacting John before going ahead with my purchase. Jacket arrived Today, a massive £96 cheaper with a pot of Barbour wax included!
Thank you so much I absolutely love it.

Usually skeptical of 5* reviews, however I must point out the incredible service received from Johnny at Red Rae.

Upon returning an item for a larger size, I speculatively emailed RR as to the possibility of receiving the exchange in short order. Owner Johnny went out of his way to call me, advising that my replacement would be with me the very next day. Rarely have I seen such positive, selfless customer service, particularly when combined with competitive pricing. Thank you, Johnny and Red Rae!

First order with Red Rae. Bought Barbour jacket, Barbour gilet and received a free Barbour tee plus 10% discount. Had to exchange the jacket as it was too big but received it’s replacement promptly. Lovely items at very good prices and excellent service, would recommend.

Lovely to find my boots at a good price from what happened to be a local company. Fantastic service. So pleased they use DPD rather than one of the dubious courier companies.

Brilliant service, great price !

I was a bit sceptical about buying from Red Rae a) because I'd never heard of them before and b) because of some of the reviews on trust pilot about their customer service. But I have to say I've had an excellent experience buying from them. I purchased a Barbour jumper in the sale £20 off and got an extra 10% off for being a first time customer and free delivery by DPD (which is always excellent). Ordered it on Wednesday and it has just arrived this morning 2 days later. Couldn't be more happy. Thank you Red Rae.

Received my coat today over the moon with it, quick delivery, over 50 pounds cheaper than in the stores.
Can't wait to order from you again.
Highly recommend this company.

I bought two Barbour Ashby they did not provide a tracking code and do not reply to my messages, nine days without knowing anything

Maurizio

Ordered a Barbour wax jacket at a heavily discounted price, free hood included. Delivery was super fast. I highly recommend this company and will buy from them again. Well done Redrae!

I ordered a Barbour Corbridge wax jacket from RedRae, It was delivered quickly, but as I had ordered the wrong size it had to be returned, and it was exchanged for a larger size no hassle at all. Once again it was delivered quickly. An absolute gem of a jacket and at a very competitive price and the service was outstanding.

Was sceptical initially because of their super low prices, but it's legit and really an amazing service. Took two days from making the booking to arrive to Northern Ireland. Free hood and costs about half of what it goes for on the high street here. Would highly recommend. Don't expect the same level of correspondence with them as you may expect from more glamorous and expensive websites though. Super cheap prices inevitably leads to corners being cut elsewhere.

Red Rae...keep your inventory file up to date. There’s no point in accepting orders when you don’t have the stock. It just annoys the customers.

I have been e mailing since last Friday, May 14th, with no reply to date, also telephoning with a recorded message , stating to call back or e mail, I was thinking of ordering, an item, all I wanted to know was which courier service do the company use, , I assumed by now a reply to the e mail would have been received ,