Red Rae Reviews 

Order placed on Saturday, arrived Tuesday. Well packaged, great discounted price, and with bonus hood.
Birthday present for my daughter, which I’m sure she will love.
First time using Red Rae, and would be happy to recommend from my experience. Thank you

I purchased a Barbour Gilet with next day delivery, but did not receive it after the order was acknowledged. DIsapointing, and no explanation given. I cancelled the order 4 days later.

Ordered a Barbour Northumbria jacket which arrived today. Also received a free Barbour hood to match the jacket, which I appreciated.
Quick delivery with a tracking number received from the courier the day befor delivery.
Overall an easy transaction.
I've bought a few Barbour jackets over many years, but I'd never heard of Red Rae until last week.
If I bought the jacket and hood direct from Barbour, it would have cost not far off £300. I paid Red Rae £180.
I will definitely use this shop again.

Ordered a Barbour jacket to Sweden on Feb 20th. After some trouble with the shipping (did not receive any tracking ID etc.), I got hold of Johnny and found out it had been shipped. Unfortunately the jacket didn't make it through Swedish Customs and was sent back.

After contact with Johnny regarding the jacket's faith, I was sent a refund despite him not receiving the jacket back, which was HIGHLY appreciated as a poor student.

Excellent customer service once I managed to get hold of Johnny at RedRae. It can be tricky with UK-->SWE deliveries post Brexit which need to be taken into account.

All in all, thankful for Johnny's excellent customer service and I will for sure order from RedRae again once it is more secure ordering from the UK. 4/5 review because of the slightly lacking customs declaration as the jacket didn't make it through.

I was wary of ordering from them as I had seen a fake Barbour site and the price seemed too much of a bargain. I called them and it was genuine, the sales assistant was very helpful so I ordered a jacket. Excellent service, it arrived after 2 working days.

Ordered a Joules gilet from this shop, for my mum. The item was too small and so I wanted to exchange or return it.
I did visit the website and didn't see the returns info, at a first glance, so I called the store. The gentleman wasn't very forthcoming and just told me to 'look at the website as everything was there.' I wanted to ask about exchange but just felt like it was inconvenient for him to talk to me.
When I located the instructions for return, on the website, I found the stipulations very long winded and precise but followed them, non the less. Including my details, exact time of purchase etc.
The item was recorded as being received back, to Redrae, on the 8th February. It is now the 19th February and after two phone calls and one email, I have not had a response or refund.
I appreciate that it is a busy and confusing time for everyone but it is totally unfair to not issue a refund after so long.
Really disappointed.
Update:
After writing this review I received an email from Red Rae stating that they 'had only just noticed my email' and had now refunded me. This was incorrect as 24 hours later, I still have not been refunded.
I intend to telephone them tomorrow and update this review accordingly.

I ordered a coat from Red Rae which was delivered promptly, however was too small. The website states Free Returns so I emailed to ask how to go about it. Was told to send tracked as the item was my responsibility until they received it back. I ordered the next size up but was sent a coat 2 sizes bigger which was too large and again had to be returned. I finally got the correct size which I am very happy with but have never been refunded my postage despite repeated emails. I spent £19 on postage making it a very expensive coat.

Do not use this company. No response to warranty issues. Avoid!!!!?? Product sent back four weeks ago and no answer.