delivered on time, first class packing and received in A1 condition. Chess and Board very good quality, makes your game much more enjoyable. Would recommend
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Lees wat reviewers zeggen
Ich habe Schachfiguren Oxford Series Ebonised Boxwood 3.75 Zoll, ein 21 Zoll Schachbrett Mastellone Elm Wood Inlaid sowie ein Root Wood Burl Luxury Chess Piece Case von Regency Chess Company erhalten... Toon meer
shipment got fast in Greece and lewis chessmen are as described unique colored (red and cream) stone resin with a perfect finish feeling. These pieces look like the authentic, definitely going t... Toon meer
Bedrijf heeft geantwoord
Wonderful customer service from Regency Chess and a lovely first 'proper' chess set for my son for Christmas. Particular thanks to the extra help from their What's App service. Super efficient and a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Regency Chess Company is the UK's best online retailer of chess sets and chess related products. We pride ourselves on the quality of our products and customer service. We are based in Somerset and boast secure online ordering with extremely fast shipping.
Contactgegevens
R17 Enterprise Zone, Marshall Way. Commerce Park, BA11 2FE, Frome
- 01373 469741
- sales@regencychess.co.uk
- www.regencychess.co.uk
5,0
Uitstekend
3K reviews
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Excellent customer service
Excellent customer service. I bought the cream and red Atlantic Chess pieces which were reduced because they were 'defective' - honestly they weren't that bad! I like them! The fact that Regency Chess considered them defective shows how much they care about the quality of their products. The customer service was absolutely fantastic. Paula was amazing, I had a request regarding this product and she went above and beyond what I asked for. They care about the customer and they care about the chess sets. If you're going to get your chess sets anywhere, get them from here.
21 april 2021
Review zonder uitnodiging
Antwoord van The Regency Chess Company
Hi there
Sharing your Regency Chess shopping experience is hugely appreciated, thank you so very much.
We are so pleased you like the Atlantic pieces, in spite of their defects. I know they will give you so much enjoyment.
It was a pleasure to be of assistance with your purchase and we hope you will visit us again soon
Kind regards
Paula
Rapid delivery of nicely crafted item.
Rapid delivery of nicely crafted item that arrived as it was described.
19 april 2021
Antwoord van The Regency Chess Company
Hi there
Your 5* review is very much appreciated, thank you so much.
All products are listed as accurately as possible on our site and all orders are despatched as efficiently as possible.
We are delighted you feel we have achieved this for you.
Enjoy and stay safe
Kind regards
Paula
Excellent all round
Well presented website which is easy to navigate. Easy checkout process, well packaged and swift delivery.
19 april 2021
Antwoord van The Regency Chess Company
Hi Padraic
We really appreciate you taking the time to leave feedback, thank you so muc.
We work hard to ensure that the site is user friendly and intuitive and we are delighted you have had a trouble free visit with us.
Enjoy and do visit us again soon
Kind regards
Paula
brilliant products and excellent…
brilliant products and excellent customer service. will definitely use in the future!
19 april 2021
Antwoord van The Regency Chess Company
Hi Dave
Many thanks for the lovely review, it is hugely appreciated.
This is exactly what we wish for, for all our customers.
Enjoy and stay safe
Kind regards
Paula
Wenge chess board very nice
Wenge chess board very nice
Lacquered red and cream chess pieces begin flaking off almost immediately, not impressed given the cost
Goods generally are high end prices not over expensive though, in my opinion
Delivery lead times very good
Rules of chess leaflets are useful.
17 april 2021
Antwoord van The Regency Chess Company
Hi Thomas
Many thanks for taking the time to leave a review, it is very much appreciated.
I am so sorry about the issue regarding the red and cream lacquered pieces, these have been investigated and now removed from the website.
The wenge board is a work of art and we hope will give you a life time of enjoyment
Kind regards
Paula
Chess Set purchased for birthday gift
I bought this for my son’s birthday as he wanted something to keep. It was so simple to order and I had it sent directly to his address in London. We were pleasantly surprised that it actually arrived within a couple of days. He was thrilled to bits with it and says it is really good quality, beautifully carved pieces and the best present he had ! Would definitely recommend the product and the excellent service. Thank-you.
16 april 2021
Antwoord van The Regency Chess Company
Hi Julie
Many thanks for taking the time to share your Regency Chess shopping experience, it is very much appreciated.
We are delighted we have exceeded expectations and that your son is thrilled with the set.
Wishing him a life time of enjoyment from it
Kind regards
Paula
Beautiful product
16 april 2021
Antwoord van The Regency Chess Company
Hi Ros
Many thanks for your positive review, it is very much appreciated.
This is indeed a very beautiful set and we know you will have a lifetime of enjoyment from it.
Kind regards
Paula
Excellent products and service
I purchase the small Isle of Lewis set for my sons birthday and it was perfect . Not only is it beautifully made with the chess pieces stored under the chess board lid but it looks lovely as an ornament on his table when not in use. He absolutely loves it. It was really well packed and delivery was excellent. Well worth the money
15 april 2021
Antwoord van The Regency Chess Company
Hi Linda
Many thanks for taking the time to leave feedback, it is very much appreciated.
These are great little sets, super quirky with a lot of history behind the pieces. And yes, they make fantastic ornaments when not in use.
Kind regards
Paula
Nice board
Really nice board for the money, definitely recommend.
15 april 2021
Review zonder uitnodiging
Antwoord van The Regency Chess Company
Hi Armen
Your positive review and recommendation is hugely appreciated, thank you so much.
We are proud to say that our products are great quality and offer superb value for money
We hope you enjoy it for many years to come
Kind regards
Paula
Chess set
The item was of good quality. Delivery and communications were both good. Recipient liked the chess set very much
14 april 2021
Antwoord van The Regency Chess Company
Hi Rita
Many thanks for taking the time to leave us feedback, it is very much appreciated.
The standard of both our products and our service is important to us and we are delighted you feel we are getting these right.
Enjoy and stay safe
Kind regards
Paula
Arrived very quickly
Arrived very quickly. Must have known I was going to order it before I did.
14 april 2021
Antwoord van The Regency Chess Company
Hi Richard
Many thanks for taking the time to leave us a review, we really appreciate it.
Whilst we are good, we are not that good :-), but the guys in the warehouse are super efficient at what they do and our preferred couriers back us up with their superb delivery service.
We hope you enjoy and that you will visit us again soon
Kind regards
Paula
Great service and product.
Delivered when they said they would and a fantastic chess set that made a wonderful gift and has been a joy to play with my daughters.
13 april 2021
Antwoord van The Regency Chess Company
Hi Sam
We are delighted to have been of assistance with your purchase and thank you so much for the review, hugely appreciated.
Wishing many years of quality time and enjoyment with your set.
Take care and kind regards
Paula
Highly recommended
A great company with a customer service to match. Got a gorgeous chess set that, I am sure, will last a lifetime.
13 april 2021
Antwoord van The Regency Chess Company
Hi there
We are really grateful to you for taking the time to leave a positive review, thank you so much.
Each one of us here at Regency endeavours to do their very best daily for our customers and we are delighted you feel we have achieved this for you.
Enjoy and stay safe
Kind regards
Paula
Outstanding Service
Email questions about a chess board seen on The Regency Chess Company website were sent about 1000 on a Friday forenoon, an answer was received before 1200, an order was placed shortly after 1200 and the chess board was received in robust packaging just after 1200 on the following day (Saturday). It is very difficult to see how this level of service could be beaten. The quality of the board matched the service and the board was certainly good value for money when compared to similar boards on other websites.
My thanks to Paula and Regency for extremely prompt, efficient, knowledgeable and friendly service which was rounded off with updates to confirm progress with despatch of the board.
This standard has been so different to that experienced with two other retailers of chess sets, boards and paraphernalia who totally failed to provide what was ordered after 5 months of attempting to get straight, truthful answers and a confirmed delivery date. If you want good quality and service without problems go straight to Regency. I will be using them for any future needs.
12 april 2021
Review zonder uitnodiging
Antwoord van The Regency Chess Company
Hi Don
What a truly lovely review, thank you so much for sharing your Regency Chess shopping experience, it is hugely appreciated.
We do our very best to assist customers with their requirements and I was horrified to hear about your experience endured from other retailers. Suffice it to say, that we are completely the opposite and that our customers are very important to us.
We trust the board is giving many hours of quality time and enjoyment and hope you will visit us again soon.
Take care and kind regards
Paula
Love the quality of the items and…
Love the quality of the items and enjoyed the 25% discount.
Many thanks
12 april 2021
Antwoord van The Regency Chess Company
Hi Mr Rumbold
Your positive review is very much appreciated thank you so much.
We are delighted you love your product and we hope you will visit us again in the future.
Kind regards
Paula
Excellent service
Excellent service - beautiful workmanship and order arrived within days. Would highly recommend!
12 april 2021
Antwoord van The Regency Chess Company
Hi Ronan
Many thanks for your review and recommendation, this is very much appreciated.
We are extremely proud of both our products and our service and we are naturally delighted you feel we are worthy of excellence.
Enjoy and stay safe
Kind regards
Paula
Antwoord van The Regency Chess Company
Hi Kirill
The team thank you for your very kind words and review, it is hugely appreciated.
Each member of the team are super conscientious about their roles and take their responsibilities very seriously. We are naturally delighted that this conscientious pays off.
Wishing you a life time of enjoyment from your product.
Kind regards
Paula
Antwoord van The Regency Chess Company
Hi Marcello
many thanks for taking the time to leave feedback, thank you
Its exactly what we wish for our customers and we look forward to being of assistance to you again
Kind regards
Paula
Antwoord van The Regency Chess Company
Hi Troels
We really appreciate you taking the time to share your Regency Chess shopping experience, thank you so much.
Whilst we have always taken great pride in our communications/customer service, we have, in recent months, taken steps to vastly improve/automate communications to continue to keep our customers informed at all times.
We are delighted the new systems are doing what 'they say on the tin' and hope we can be of service to you again soon.
Kind regards
Paula
Excellent service
Excellent service, the website is easy to use and delivery was actually made ahead of estimate. No complaints.
11 april 2021
Antwoord van The Regency Chess Company
Hi Mark
We really appreciate the positive feedback, thank you so much.
We strive for excellence to ensure customers are reassured when buying from us. We are delighted you feel we are worthy of excellence.
Enjoy and stay safe
Kind regards
Paula
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