Regent Holidays Reviews 

Regent arranged a bespoke 2 week touring holiday in Norway for us. They booked flights, transfers, hotels, car hire and ferries. Everything worked out 100%. Their consultant was very helpful and efficient in working out the itinerary with us, and very responsive to queries. Very happy to recommend.

Excellent tour guide and driver.
well planned itinerary by Regent

From start to finish Regent were spot on with any questions answered quickly by the knowledgable advisor. On arriving at our first hotel of 6 in Malaysia the service and transitions were seamless and the drivers and guides excellent. Hotels were perfectly placed and all as expected and beyond.
Only had to chase one pick up time and Regents were straight on it chasing the local company booked to collect us.
Could not fault the service making this the dream holiday we were hoping for.
Would definitely use them again

Great range of holiday options and ability to offer bespoke options, supported throughout by a very supportive and experienced team.

We had wanted to go visit some part of the silk road for a number of years and settled on Uzbekistan. Carl Meadows put together a bespoke tour for us;Tashkent then bullet train to Bukhara for two days then bullet train to Samarkand for two days and back for another day in Tashkent. Every thing was arranged for us and we had an exciting itinerary. Locally we had fantastic guides for each section of the trip.
It was flawless and we will be looking to travel with Regent again. This was one of our most memorable experiences.

Petonal contact with rep who had lived in the country I visited was excellent.
I did not however get entirely what I had expected. The guides provided gave good cultural tours but we were not well looked after in terms of accessing accommodation and trains, eg locating hotel, rooms of differing quality on different floors, carrying own luggage, porterage at stations, left with drivers who spoke no english . Not a properly accompanied tour.

Tailor-made, boutique holidays. Great office team delivering the experiences promised. A Norwegian holiday to remember.

Regent Holidays did an excellent job for us. All the arrangements on our tailor-made holiday to Helsinki, Estonia and Riga worked exceptionally well. The staff at Regent were very efficient and extremely helpful.

The lead up to our trip was professional and helpful. Everything was explained clearly. Thee hotel was well positioned, rooms were spacious and comfortable. Breakfasts were very good. We had booked two island tours. Both were well paced with good guides.
However, our pick up on the first one was around 20 minutes late and the second 40 minutes late. We contacted the tour company and In both cases we were told that this was due to the need for pickups from other hotels. We discovered from guides that, in fact, in both cases only one prior pick-up was needed and that the delay was due to them being given the wrong hotel details for us.,

GOOD HOTEL IN GOOD LOCATION. AND ALL TRAVEL ARRANGEMENTS WORKED PERFECTLY.

Our tailor made self guided tour of Norway in a Nutshell went like clockwork. All connections were seamless and excellent accommodation very close to transport links and town centres.

Prompt, first class, professional service from our travel consultant, who listened & patiently answered all of our questions about our first ever cruise experience along the incredible Norwegian coast.

We believed we arer going to be on a private tour not a group tour. A few other things took of the shine.

I have found this company A1 from the day I approached Robert by email from Australia.
He phoned me and everything went from strength to strength. I have now had the pleasure of coming to England, picking up the tour at Heathrow for Greenland. The 16 days have been fantastic touring South /East and North Greenland. I am a very happy client and give 100% to the wonderful company that made my Greenland experience out this world… FANTASTIC .. thanks

We had a fantastic holiday organised by Regent Holidays. 2 nights in Oslo, 2 in Flam and 2 in Oslo. Everything worked like clockwork and the staff at the hotels and on the fjord trip, trains and coach were incredibly friendly and helpful. We thought we might see people booked on the same trip repeatedly, but it wasn't like that at all. Like organising your own trip, but all the transport and accommodation booked for you with loads of useful information and all your tickets sent to you. We will definitely book with Regent again.

Taiwan is a wonderful country and this tour took in the best of it - it was well-organised and paced; it was thoughtful and we were looked after well.

However, we ended up with a guide and a driver which we hadn't requested – we had specifically said we wanted to travel independently – and this was not made clear in any of the accompanying documentation. I should emphasise that once there we realised we had to go along with it, and the guide was brilliant and added highly positively to the experience, but the point is that the company told us it was independent and were not open about the fact that it wasn't.

Also two major parts of the itinerary didn't happen - a boat trip (which as described would have been impossible) and, disappointingly, a cooking course.

Spent an enjoyable two weeks in Indonesia with Regent Holidays. The trip was a contrast of amazing activities, great local guides, and lackluster guides from the company. First the positive:
1) Two Day Trek in Sumatra hiking with the Orangutans, camping overnight in the jungle. Great food, amazing hike,
2) Two day climb of 3000+ Meter Volcano in Java, camping at 2700 Meters and getting up at 3:00 AM to reach the summit by sunrise. Great mountain guide, good team to transport the gear (if only they didn't smoke) and great views,.
3) Very nice visits to Yogyakarta including the two famous temples Borobudur and Prambanan

So why only 2 stars vs. 5 given the quality of the activities:
1) Guides from company provided limited to no value and seemed more there as chaperones than of help. Their physical fitness would not have allowed them to participate in the activities so they simply represented added cost. A driver would have been sufficient and preferable
2) Padded Drive Times: Throughout the trip we kept checking google maps for drive times and it was always 1/2 of what they indicated. This was annoying at times but for early morning activities very annoying, Arriving for a sunrise at Borobudur about 40 minutes before they even opened the gates, especially after arriving late the night before into Yogyakarta. We should have left much later or ideally gotten a hotel there for the night before especially as we arrived late from the airport for the long drive to Yogyakarta only to drive back out. Similar situations played out throughout the trip until on our final ride to the airport we left 2 hours after the guide recommended and were still early for our flight. Similar story on early morning train where we. negotiated a later departure and still were way to early at the trains station 5 minutes from our hotel.
3) Unusable Bikes, No Kids Helmets: We arranged a half day biking tour which we had to abandon. The bikes were barely ridable and the helmets wouldn't fit our kids. We were in decathlon later that afternoon with tons of kids bike helmets so clearly not a supply issue...
4) The inflated drive times made us question going to Mt Bromo but decided to proceed. On route there we got clarity on the planned activities and luckily intervened to hire a mountain guide (at my own expense) for the day to hike away from the crowds and get a more enjoyable and challenging experience.

There were a few other similar issues throughout which leaves me with the impression that it was a great trip if only we didn't have the company guides and just booked the activities directly.

The trip description more than lived up to expectations.
We could adapt it which was helpful. It meant we had an extra night in Bergen that gave us a chance to to see this amazing city.
We had a fabulous time. Regent should be proud of their work giving people a great time.

Moa did an excellent job of organising and booking our 11 night fly/drive holiday to Norway. We stayed in six very different locations en route, hotels were all good quality, starting in Bergen and finishing in Trondheim. It was a great pleasure to travel on good quality roads, with amazing tunnels and an efficient ferry system that linked the whole journey together and gave the driver extended periods to enjoy the amazing scenery. Overall there was plenty to see and explore at each stopover. Our only complaint on the holiday was the inclusion of an automated car collection system that was used by Hertz at Bergen. It was very poorly signed and completely devoid of any customer service/assistance. A couple of issues concerning the itinerary;
1. The journey from Alesund to Kristiansand mentioned island hopping to two islands (Finnoy and Ona) which we found was totally impossible because, firstly the ferries didn't operate on a Sunday and also there was just not enough time!
2. When we were at Kristiansand, the town that was made up of four different islands. It was suggested that we could do a boat trip to them, but we only had one night at that hotel so therefore there was insufficient time as we had to return the car to Hertz in Trondheim by 4pm. We actually needed another night there.
........ overall a wonderful holiday, thank you.
June 2025

I really enjoyed my holiday to Tallinn - but I feel this was more down to the Estonians I encountered rather than a well-curated holiday.

When booking, I wasn’t really presented with any options. An itinerary was prepared and that was that. Having been to Tallinn now, the prepared itinerary wasn’t very logical. Nothing was planned for day 3 as that was ‘departure day’ but I didn’t fly until midnight! I wasn’t told what was popular in Tallinn or what was seasonal. I received little information from Regent.

I was told I would receive all necessary documents 10 days before I flew; they didn’t arrive until 6 days to go. Everything was emailed ‘for my convenience’ but with instructions to print and take them with me, which meant I had to go into work in the holidays to print everything off. I wasn’t purchased any luggage allowance with my flight (this had not been discussed with me) - again, this was ‘for my convenience’. I had to add this on myself. I was sent the wrong booking reference for my flights so I couldn’t access them. The day before my flight, I emailed my named travel consultant asking him to forward me an email regarding my flight. He did not respond.

It just felt rather unorganised and not very special. I have previously used other travel companies and it was a much more satisfying experience (I only didn’t use them this time because they only go to Scandinavia!)