I only sent my request later on Friday afternoon as it was a last minute but urgent request. I came into an email on Monday morning to confirm that I would receive the archive box that day. Within a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Thanks to Pauline McGeough's clear explanation on how to have my query sorted out. All Restore Management Team I've come across with showcased their excellency. Good job!
Bedrijf heeft geantwoord
Staff were very helpful and were able to answer my questions providing screenshots to enable me to investigate a problem that arose.
A welcome by all of the Restore staff on my visit to the new Restore Information Management facility in Durham. I was accommodated fully and had a walk round with K Harper for a 6-monthly spot-check a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Restore Information Management is the leading UK owned provider of information management services. Specialising in secure physical document storage, scanning, digital mailrooms, outbound communications (hybrid mail) and hosting. Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communications to stay competitive in today’s fast-paced market.
Contactgegevens
Verenigd Koninkrijk
- www.restore.co.uk/informationmanagement
4,6
Uitstekend
2K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick delivery
30 april 2026
Staff were very helpful and were able…
Staff were very helpful and were able to answer my questions providing screenshots to enable me to investigate a problem that arose.
30 april 2026
Resolved our query.
30 april 2026
Antwoord van Restore Information Management
Thank you for your review Christina. It is great to hear you are happy with the service you have received from our driver
Antwoord van Restore Information Management
Thank you for your review Samantha. It is great to hear you are happy with the service you have received from us
Restore very fast & efficient
Restore very fast & efficient. Great service from them every month
28 april 2026
Antwoord van Restore Information Management
Hi, thank you for this review, we are pleased to hear of your happiness with the service provided to you
It was a painful experience weeks to…
It was a painful experience weeks to shred some documents how hard can it be.
25 april 2026
Antwoord van Restore Information Management
Hi Adrian, thank you for your review. Apologies that your experience did not meet your expectations. Your feedback will be passed to the relevant people/team to investigate further
The speed of the response to my…
The speed of the response to my original request and the ease of ordering.
24 april 2026
Antwoord van Restore Information Management
Hi Kevin, thank you for your review, we are happy to hear of your satisfaction with the service provided to you
Immediate reply to my request
25 april 2026
Antwoord van Restore Information Management
Hi Patricia, thank you for this review, we are pleased to hear of you happiness with the service provided
Antwoord van Restore Information Management
Thank you for your review Lisa. It is great to hear you are happy with the service you received from us
Speedy uplift and nice pleasant lad.
21 april 2026
Antwoord van Restore Information Management
Thank you for your review Teresa. It is great to hear you are happy with the service you received from us
Recommend
Recommend
Needed to find if information was still available after 30 years. Quick to respond and answered.
21 april 2026
Antwoord van Restore Information Management
Hi Helen, many thanks for your review, we are very pleased to hear of this
Antwoord van Restore Information Management
Hi Suzanne, many thanks for your review, we are happy to hear of your positive experience with us
Antwoord van Restore Information Management
Hi Heather, thank you very much for your review, we are pleased to hear of your satisfaction with the service provided
Always very prompt in replying to email…
Always very prompt in replying to email request. Very quick service, and also the delivery man is very cheerful. Great service
18 april 2026
Antwoord van Restore Information Management
Hi Ruth, many thanks for your review, we are happy to hear of your positive experience with us
Request dealt with promptly
Request dealt with promptly, records received the following day.
15 april 2026
Antwoord van Restore Information Management
Hi Alison, thank you very much for your review, we are very pleased to hear of your satisfaction with the service provided
Stu Kennedy - Restore Customer Care Team
This review is dedicated to Stu Kennedy, Account Manager, Central Customer Care Team.
We are currently undertaking a major project reviewing our archiving process, which has required the retrieval of extensive historical data and past cost information. After several unsuccessful attempts to find the right contact at Restore, 5 different phone numbers dialled, rang once, then cut off, and 3 different emails bouncing back, I submitted an enquiry via the website contact page—and I’m extremely glad I did, as Stu got in touch almost immediately.
I genuinely could not ask for a more efficient, friendly, or knowledgeable account manager. From the outset, Stu responded to my emails almost instantly, clearly explaining what he would do to help and providing realistic timescales for retrieving the information I needed—and these requests were far from straightforward. True to his word, he keeps me regularly updated, delivers exactly when he says he would, and is making the entire process smooth and stress-free.
Stu is an absolute pleasure to deal with and sets a gold standard for customer care. If every Customer Care professional I work with operated at even 50% of Stu’s level, I would be a very happy Facilities Manager indeed. Thank heavens he picked up my account. Thank you so much, Stu—your support is invaluable.
16 april 2026
Review zonder uitnodiging
Antwoord van Restore Information Management
Hi Emma, thank you very much for your gleaming review, i will make sure that Stu sees these very kind words, we are very pleased to read this
Excellent service
Response times to queries is excellent and problems are always resolved quickly and efficiently. Resolve provides us with a great service.
15 april 2026
Antwoord van Restore Information Management
Thank you for your great review Angela. It is wonderful to hear Restore have provided you with the level of service we aim to achieve
Antwoord van Restore Information Management
Thankyou for your kind review Sharon. It is great to hear you are happy with the service received.
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