AVOID Terrible customer service when things go wrong which they will. My area has virtually no mobile signal so I cannot receive One Time Passcodes via my mobile. So I cannot access my Retail Merchant... Toon meer
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Lees wat reviewers zeggen
My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower mont... Toon meer
Bedrijf heeft geantwoord
I had a couple of questions when setting up. Questions were answered making set up very easy. A good customer service experience was provided. Here at BMS Solicitors we have been using RMS for many... Toon meer
I have used RMS for many years and have always been happy with their service. Recently I moved premises and was experiencing problems reconnecting my card machine. After an 18 minute telephone convers... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Retail Merchant Services provide thousands of businesses across the UK & Ireland with reliable & secure payment solutions to help them accept card payments, grow their businesses and retain more customers. Including products such as: credit & debit card machines with Same Day Settlement, EPOS terminals, Merchant Cash Advance, E-commerce Gateways, Pay by Link & Virtual Terminals. For more information on our product range, please call our sales team on 01908 359190 and for Customer Support please call 01908 354500 (UK) or 01485 4946 (ROI)
Our Values
We’re on a mission to make customers’ lives easier
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Contactgegevens
Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, Verenigd Koninkrijk
- 01908 354500 (UK) or 01485 4946 (ROI)
- cutomerservices.team@retailmerchantservices.co.uk
- www.retailmerchantservices.co.uk
4,1
Goed
7K reviews
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Very polite
Very polite, answered all questions and resolved problems quickly and efficiently.
24 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
kareema helped me today she was very…
kareema helped me today she was very knowledgable and helpful would definately recomend.
23 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Excellent managed to sort a very…
Excellent managed to sort a very strange problem
23 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Thank Kareema
Thank Kareema, for you efficient and friendly service.
22 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
patricia helped us today and was…
patricia helped us today and was fantastic! i have very little knowledge of computers and found myself having to set up a credit card machine, she talked us through setting it up, and was able to get it going! thank you Patricia you saved the day! there were two of us at work today and can’t thank her enough!!!
18 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin is a credit to retail merchant…
Melvin is a credit to retail merchant services.
i called up this morning to cancel my account & Melvin was very professional & new exactly what to do to help me out.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
5 Stars for Melvin
I am a former customer that stopped using this company after they ended support to our till software integration. Today I had to get back in touch as my account hadn't been closed properly, these things would usually warrant a bad review however Melvin provided me with such good customer service and went out of his way to resolve my issue that he has saved the company's reputation in my eyes.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Thank you Michael
I had a query with a new machine. I was helped quickly and efficiently by Michael Fortune. Thank you.
16 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Was greeted with a friendly voice on…
Was greeted with a friendly voice on the phone and i was guided through my process by Kareema Mohammed very patiently and quickly resolved my problem i had.
16 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great customer service from Michael…
Great customer service from Michael Fortune.
Friendly and easy to talk to
Clear steps to follow to resolve issue
15 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Elwin thank you
15 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
knowledgeable person and always happy…
knowledgeable person and always happy to help
9 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
After being on the chat for a while and…
After being on the chat for a while and not getting anywhere no fault of RMS, may be ME being older lol This fantastic gentleman Spencer Greenlee was on the phone helping me out. he was so patient and talked me through every step of the way to change my internet over. I could not have done this with out his help. he went above and beyond to help me and
I cant thank him enough. He needs a pay rise. would recommend them to any one, I have been with these for a long time and would not switch. Thank you again Mr Spencer Greenlee, my Knight in shinning armour.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Dan went over and above to help me with…
Dan went over and above to help me with some issues I was having with my virtual terminal. His knowledge and patience were greatly appreciated, especially as mine was in short supply.
7 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Very helpful in dealing with my…my problems
Very helpful in dealing with my problems
And everything was completed in a very short time
4 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great service to get our card machine…
Great service to get our card machine re connected to our WI-FI
4 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
New Terminal connection
Spoke to Patricia who was very thorough and help full in getting my terminal rebooted many thanks
2 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Professional and polite
Professional and polite. A heartfelt thank you goes to Kareema for managing our enquiries with empathy and grace.
2 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Service
Jake Murray was extremely knowledgeable and helpful. I can't fault the service
2 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Michael Fortune was very helpful and…
Michael Fortune was very helpful and guided me through every process he really gets 100% really couldn't have done it without his help he went over and above the cause
2 oktober 2024
Review zonder uitnodiging
Antwoord van Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
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