Global Payments UK Reviews 4.379

Great customer service by Success Manager Paige S and her team. Good rates and rapid delivery of replacement devices. Long term customer.

Really helpful. Great service. Easy from start to finish. Not too pushy. Thank you

Dealt with Bhav Parmar for our renewal and he was very helpful, answered our questions promptly and seemed genuinely interested in getting us on tariffs that suited our business.

I have used Global Payments for my card processing for the past 23 years. Friendly & helpful staff, especially Tom Baines who has been my go to, he has answered any questions & resolved any issues quickly. Payments drop into my bank account next day. Great service, would definately recommend.

Mo Miah has been super helpful (and patient)

I strongly advise all business owners to avoid Global Payments Inc. 3550 Lenox Rd NE, Atlanta, GA 30326, US. They utilize a "bait-and-switch" tactic, offering low introductory fees only to implement massive, unannounced increases.
Our experience has been a nightmare: Unauthorized Deductions: They have withdrawn over $8,000 from our business account despite the account having zero activity since 2024.
Lack of Disclosure: They implemented a 38% fee hike without any notification and stopped providing statements, effectively obscuring the charges.
Refusal to Refund: Even after an audit proved these fees were inconsistent with our contract and activity level, they have refused to return the funds.
We were forced to have our bank issue a block on their access after our cease-and-desist orders were ignored. Check their BBB rating before signing anything—do not give this company access to your business accounts.

Quick service and delivering a lower price.

Excellent and professional from Azizi Arthur, 3rd time renewing contract with him, its good to have continuity which enables me have confidence.

I’m very disappointed with my experience with Global Payments.
When I set up my account, the representative I dealt with, Charlie Sweeney, clearly explained that I would make a one-off payment for the card machine, and then only pay a percentage fee based on my sales. This sounded fair and reasonable, which is why I agreed to proceed.
However, after checking my account, I’ve noticed regular charges being taken — £4.40, £5.12, and in some months £26 or £45 even when I’ve had little or no sales. This was never clearly explained at the start.
When I contacted customer service today, I was told these charges are for renting the card machine and monthly VAT. This directly contradicts what I was originally told.
I feel misled by the information given at sign-up, and the pricing structure has not been transparent. I would advise others to carefully review all terms and conditions before committing.

I spoke to kevin regarding an issue. He responded immediately and the issue was resolved immediately.
I was pleasantly impressed!

Azizi is always so helpful and willing to assist. He gives you all the information and actions requests promptly!

Kevin was very helpful
He understood me well
Not like some other companies who don’t listen to what u need or want

Great experience, easy and fast.
Our contact Cole Longland gave us the facts quickly and simply, no messing about just quick clear comms and an outcome we are happy with.
I'd recommend Cole and Global Payments to anyone.

Azizi is always helpful and makes the renewal easy

We've been with Global Payments for years. They're competitive, but just as importantly for us, the service is second to none, especially if there's an issue. Paige has sorted us out a new deal for the coming year and been most helpful with my many questions !

Cole was very helpful and secured a good deal for us

Excellent, efficient and very helpful service from Paige.

Thank you very much

Azizi Arthur came to for a renewal application and i said that i wouldnt do anything till he helped me resolve the issue of all the DD's that have been taken and unable to find invoices for on the portal.
He then went away to investigate and game back with information that the call centre were not able to assist me with.
We were then able to identify that we didn't have 2 of the merchant ID's on our portal, which he went away and got added for us.
Azizi from the moment he contact me has been helpful right to the very end.