The man on the phone was very particular about me measuring my 10ft wide gates to make sure the new fridge freezer i ordered, fit. Its smaller than the old one currently in situ.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Vicky has been really informative letting me know what the process is and how long I should expect the service to take. Really helpful and friendly thank you so much.. Great Service
Bedrijf heeft geantwoord
Lovely polite gentlemen, took the tv into where it is going to live and checked on how I was going to get it installed. They realised I would need help! The warning if arrival phone call also very hel... Toon meer
Bedrijf heeft geantwoord
I’ve had such a good experience with this company and I spoke to a lady called Vicky she was very helpful and handled any questions or anything I needed to know and sorted me out a replacement very qu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Geschreven door het bedrijf
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Contactgegevens
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, Verenigd Koninkrijk
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4,4
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
RGB done good!
Although RGB delivered my item on time to the depot of the company who were delivering to me, unfortunately, that company were not as satisfactory. This is no reflection on RGB. They did their job and done it well!
22 augustus 2026
Antwoord van RGB Direct
Dear T Hearn,
Thank you for taking the time to leave us a review. We're pleased to hear that your order was processed and dispatched to the delivery depot on time and that you were happy with the service provided by RGB Direct.
We appreciate your understanding regarding the delivery experience and are grateful that you recognised this was outside of our control. Your feedback is valuable and helps us continue to monitor the services provided throughout the delivery process.
Thank you for your support, and we hope to serve you again in the future.
Kind regards,
The RGB Direct Team
Antwoord van RGB Direct
Dear Simone,
Thank you for taking the time to leave us a review. We're delighted to hear that you received very good service from RGB Direct and that you were pleased with your experience.
We greatly appreciate your feedback and your support. We hope to have the opportunity to serve you again in the future.
Kind regards,
The RGB Direct Team
Good timing and service will definitely…
Good timing and service will definitely recommend
21 augustus 2026
Antwoord van RGB Direct
Thank you for your lovely feedback! We’re so pleased you were happy with our service and punctuality. Your recommendation means a lot to us. We look forward to welcoming you again!
I've already given a review
I've already given a review. Your delivery team were brilliant.
21 augustus 2026
Antwoord van RGB Direct
Thank you so much for your kind words! We’re delighted to hear that our delivery team provided such a great service. We really appreciate you taking the time to leave us a review.
Fantastic tv
Acted very quick delivery and tv packed very well, all set up and fantastic so much better then tv it replaced
20 augustus 2026
Antwoord van RGB Direct
Thank you so much for your fantastic review! We’re delighted to hear that you were happy with the quick delivery, careful packaging, and setup. It’s great to know that your new TV is such a big improvement. We really appreciate your support and hope you enjoy it for many years to come!
Absolutely atrocious
Absolutely atrocious! If I could give zero stars, I would! Appalling customer service. The joke of a delivery company (BJS home delivery) sent guys that had no idea what they were doing, my husband actually had to advise them to use a trolley after them attempting to lift a huge appliance. My flooring was damaged in 2 places removing my old appliance and the new appliance was left at the doorstep because it was ‘too large’ to get in. On unpackaging this, it had a huge dent on the front. We have now been told by both the delivery company and RGB that the flooring is our fault for not covering it, and the appliance must have been damaged by us. Genuinely appalled. We have footage of the delivery guys and their incompetence and plan to take this further! AVOID BOTH COMPANIES ST ALL COSTS!!!!
UPDATE - In response to RGB’s reply, I can assure you they do not take concerns or damages seriously in the slightest. That is written here to seem like they are trying to help, complete rubbish! Their call handlers were rude, talked over the top of me, had no idea what they were talking about half the time, and like I say, I’m now left with flooring and a fridge freezer to replace out of my own pocket due to the incompetence of both them and their chosen joke of a delivery company.
I’d advise anyone that is shopping for any large appliance to go ANYWHERE else, the likelihood of it being dumped at the doorstep is very high, imagine that for someone with no means to bring it inside. Honestly unbelievable!
19 augustus 2026
Antwoord van RGB Direct
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how disappointed you are with the delivery and the issues you’ve described.
We take concerns regarding property damage, delivery standards and product condition very seriously. We would like the opportunity to review the circumstances fully, including the delivery and the concerns you’ve raised, rather than speculate publicly about what happened.
Please contact us directly with your order details so that we can investigate this with the relevant parties and work towards resolving the matter with you.
We appreciate your feedback and are sorry that your experience has fallen short of the standard we aim to provide.
Antwoord van RGB Direct
Thank you so much for your kind words! We’re really glad you found our team friendly and polite. We truly appreciate your feedback and hope to welcome you back again soon!
Antwoord van RGB Direct
Thank you for your review! We’re glad to hear your delivery arrived safely. We really appreciate your support and hope to serve you again soon.
Fast delivery and smooth process
20 augustus 2026
Antwoord van RGB Direct
Thank you for your kind review! We’re delighted to hear that you were happy with the fast delivery and smooth process. We really appreciate your support!
Fridge-freezer very good
Fridge-freezer very good, same could not be said of the delivery team!!
20 augustus 2026
Antwoord van RGB Direct
Thank you for your feedback. We’re pleased to hear you’re happy with your new fridge-freezer, but we’re sorry to hear that your delivery experience fell short of expectations. We take feedback about our delivery service seriously and will use your comments to help improve the experience for our customers. We appreciate you bringing this to our attention.
Antwoord van RGB Direct
Thank you so much for your wonderful review! We’re delighted to hear that you were very happy with everything. We truly appreciate your kind words and hope to welcome you back again soon!
Antwoord van RGB Direct
Thank you for your kind review! We’re glad we could be of assistance and help make a difficult installation a little easier. We really appreciate your feedback.
Box wouldn’t go through door so…
Box wouldn’t go through door so delivery men said they couldn’t touch it , we had to unpack it ourselves and get it through the door which wasn’t good as I’m having chemo at mo and I’ve got fractures in my arms but we managed it but we weren’t happy we didn’t pay for installation as it had to stand 4 hours before being plugged in
20 augustus 2026
Antwoord van RGB Direct
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the difficulties you experienced with your delivery, particularly given your circumstances. We completely understand how upsetting and frustrating it must have been to have to unpack and move the appliance yourself.
We’re pleased you managed to get it through the door, but we appreciate that this was not the experience you should have had. We’re also sorry that you were left disappointed with the delivery and installation arrangements.
We take your feedback seriously and will review what happened with our delivery team to help ensure situations like this are handled more appropriately in future. We sincerely apologise for the inconvenience caused and wish you all the very best.
No issues
No issues , friendly, polite and prompt. Keep me informed and delivered a good service.
19 augustus 2026
Antwoord van RGB Direct
Thank you for your kind review! We’re delighted to hear that you found our service friendly, prompt and professional. We really appreciate your feedback and are pleased we could keep you informed and deliver a good service. We look forward to helping you again in the future!
Great service
22 augustus 2026
Antwoord van RGB Direct
Thank you so much for your kind review! We’re delighted to hear you received great service. We really appreciate your support and hope to welcome you back again soon!
Antwoord van RGB Direct
Thank you for your kind review! We’re delighted you were happy with our fast service. We really appreciate your support and look forward to serving you again!
Had a large American fridge freezer…
Had a large American fridge freezer delivered however RGB has a policy that the product cannot be unboxed outside meaning it would not fit through front door so left it as a door step delivery which meant I had to single handed had to move a 140kg into the house . Reason given incase of damage in moving through front door unboxed even though it could be inspected once unboxed was even willing to sign a waiver
17 augustus 2026
Antwoord van RGB Direct
Thank you for your feedback. We’re sorry to hear that you were unhappy with the delivery experience, particularly given the size and weight of the appliance.
Our delivery policy requires certain large appliances to remain packaged until they are safely inside the property. This is in place to minimise the risk of damage to both the appliance and the customer’s property during handling. We appreciate that, in this instance, this meant you had to arrange the final movement of the appliance yourself, and we understand your frustration.
We’re always happy to discuss individual delivery requirements where possible, so please contact our customer service team with your order details and we’ll be happy to review what happened and see if there is anything further we can do.
Antwoord van RGB Direct
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience. We truly appreciate your support and look forward to welcoming you again!
Antwoord van RGB Direct
Thank you so much for your kind review! We’re really happy to hear that you found our service helpful and that you had a positive experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to welcoming you again!
Awful unfriendly military-like experience
First contact was a ream of caveats and get-out clauses warning me what they would charge if they couldn’t deliver - there was no inking of friendliness in any customer contact, a lot of covering of their backs which made me extremely nervous. I was interviewed over the phone again when the delivery driver forced a mobile into my hand and my responses were recorded - very very prisoner handover type experience - scary people.
17 augustus 2026
Review zonder uitnodiging
Antwoord van RGB Direct
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience left you feeling uncomfortable and, in particular, that our communication came across as intimidating rather than helpful.
Our terms and pre-delivery checks are intended to make expectations clear and protect both our customers and our team, but we recognise that the way this was communicated to you clearly did not have the reassuring and professional tone we aim for.
We also take your comments regarding the driver’s use of the phone and the way the interaction felt very seriously. We will review what happened with the team involved.
We appreciate you bringing this to our attention. We’re sorry that your experience did not reflect the level of service and reassurance we want our customers to receive.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.