The man on the phone was very particular about me measuring my 10ft wide gates to make sure the new fridge freezer i ordered, fit. Its smaller than the old one currently in situ.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Lovely polite gentlemen, took the tv into where it is going to live and checked on how I was going to get it installed. They realised I would need help! The warning if arrival phone call also very hel... Toon meer
Bedrijf heeft geantwoord
This is the third and last time I will reply. The order was confirmed by General & Dominic, also by RGB Direct, giving a date and time for the delivery, on the morning of the delivery RGB Direct c... Toon meer
Bedrijf heeft geantwoord
I’ve had such a good experience with this company and I spoke to a lady called Vicky she was very helpful and handled any questions or anything I needed to know and sorted me out a replacement very qu... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Geschreven door het bedrijf
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Contactgegevens
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, Verenigd Koninkrijk
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4,4
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I’m very happy with the delivery of my…
I’m very happy with the delivery of my TV. It arrived safely and in perfect condition. The delivery was handled with great care, and the TV was well protected. The delivery team were careful, professional, and respectful. Excellent service 👍
27 augustus 2026
Antwoord van RGB Direct
Thank you for your wonderful feedback.
We're delighted to hear that your TV arrived safely and in perfect condition. It's great to know that our delivery team handled your order with care and professionalism, and that the service met your expectations from start to finish.
We truly appreciate your kind words and your recommendation. Thank you for choosing RGB Direct, and we hope you enjoy your new TV for many years to come. 👍
Excellent service from start to finish
26 augustus 2026
Antwoord van RGB Direct
Thank you for your kind feedback.
We're delighted to hear that you received excellent service from start to finish. Providing a smooth and positive experience for our customers is what we strive for, so it's great to know we met your expectations.
Thank you for choosing RGB Direct, and we hope to serve you again in the future.
Customer service is virtually…
Customer service is virtually non-existent.
The delivery time was moved multiple times.
29 augustus 2026
Antwoord van RGB Direct
Thank you for your feedback. We’re sorry to hear about your experience with our customer service and the repeated changes to your delivery time. We understand how frustrating and inconvenient this must have been. We’re taking your comments seriously and will be reviewing what happened to improve both our communication and delivery service going forward. We sincerely apologise for the inconvenience caused.
Efficient friendly
28 augustus 2026
Antwoord van RGB Direct
Thank you for your kind feedback, Miss Carol Lancaster.
We're delighted to hear that you found our service efficient and friendly. Providing a positive experience for our customers is always our goal, and your comments are greatly appreciated.
Thank you for choosing RGB Direct, and we hope to serve you again in the future.
A very efficient and professional…
A very efficient and professional delivery service.
28 augustus 2026
Antwoord van RGB Direct
Thank you for your kind feedback, M. Facey.
We're pleased to hear that you found our delivery service efficient and professional. Your comments will be shared with our delivery team, who will be delighted to receive your recognition.
Thank you for choosing RGB Direct, and we look forward to serving you again in the future.
Antwoord van RGB Direct
Thank you for your lovely review! 😊 We’re delighted to hear that your TV arrived on time and that you’re happy with the service. We really appreciate your support and hope you enjoy your new TV!
Television arrived within the time slot…
Television arrived within the time slot given.couriers were courteous and helpful
25 augustus 2026
Antwoord van RGB Direct
Thank you for your lovely review! We’re delighted to hear that your television arrived within the scheduled time slot and that our couriers were courteous and helpful. We really appreciate your feedback and hope you enjoy your new TV!
Excellent service
25 augustus 2026
Antwoord van RGB Direct
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with our service. We truly appreciate your support and look forward to welcoming you again soon!
Antwoord van RGB Direct
Thank you for your review! We’re glad everything went smoothly and that we were on time. We really appreciate your feedback and hope to serve you again soon!
Antwoord van RGB Direct
Thank you so much for your lovely review! I really appreciate your kind words. It was a pleasure helping you, and I’m glad I could be of assistance. Thanks again for your trust and support!
Antwoord van RGB Direct
Thank you so much for your kind review! We’re delighted to hear that you found our driver and mate polite and helpful. We really appreciate your feedback and are glad they could assist you with opening the product. We look forward to serving you again!
Antwoord van RGB Direct
Thank you so much for your kind review! We’re delighted to hear you had a great experience. We truly appreciate your support and look forward to welcoming you again soon!
Antwoord van RGB Direct
We really appreciate your kind words! It was a pleasure serving you, and we’re so glad you had a great experience. Thank you for choosing us!
Antwoord van RGB Direct
Thank you for your kind review! We’re delighted to hear you were happy with our service. We really appreciate your support and hope to welcome you again soon!
Extremely poor and unacceptable…
Extremely poor and unacceptable service. Delivery driver arrived with replacement gas hob all opened and then re-sealed with tape unprofessionally. Box all tampered and damaged whilst being in transit. This was £1000 appliance that arrived in this condition and then poor after service advice on phone
26 augustus 2026
Antwoord van RGB Direct
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the condition in which your £1,000 appliance arrived and that you were also disappointed with the advice provided by our after-sales team.
We completely understand your concerns, particularly when receiving a high-value appliance with packaging that appears to have been opened, damaged and re-sealed. This is not the standard of service we aim to provide.
We would like the opportunity to investigate what happened with the delivery and review the advice you received so we can address this appropriately. Please contact us directly with your order details so that we can look into this further and work towards resolving the matter.
We apologise again for the inconvenience and frustration caused.
Brilliant sevice
23 augustus 2026
Antwoord van RGB Direct
Thank you so much for your kind review! We’re delighted to hear you were happy with our service. We really appreciate your support and hope to welcome you back again soon.
Good vibes
Well informed efficient polite and helpful found the whole experience pleasing. Would recommend without hesitation.
23 augustus 2026
Antwoord van RGB Direct
Dear Mrs Dalton,
Thank you for your wonderful review. We're delighted to hear that you found our team well-informed, efficient, polite, and helpful, and that your overall experience was such a positive one.
Your recommendation means a great deal to us, and we're grateful for your trust in RGB Direct. We look forward to serving you again in the future.
Kind regards, The RGB Direct Team
RGB done good!
Although RGB delivered my item on time to the depot of the company who were delivering to me, unfortunately, that company were not as satisfactory. This is no reflection on RGB. They did their job and done it well!
22 augustus 2026
Antwoord van RGB Direct
Dear T Hearn,
Thank you for taking the time to leave us a review. We're pleased to hear that your order was processed and dispatched to the delivery depot on time and that you were happy with the service provided by RGB Direct.
We appreciate your understanding regarding the delivery experience and are grateful that you recognised this was outside of our control. Your feedback is valuable and helps us continue to monitor the services provided throughout the delivery process.
Thank you for your support, and we hope to serve you again in the future.
Kind regards,
The RGB Direct Team
Antwoord van RGB Direct
Dear Simone,
Thank you for taking the time to leave us a review. We're delighted to hear that you received very good service from RGB Direct and that you were pleased with your experience.
We greatly appreciate your feedback and your support. We hope to have the opportunity to serve you again in the future.
Kind regards,
The RGB Direct Team
Good timing and service will definitely…
Good timing and service will definitely recommend
21 augustus 2026
Antwoord van RGB Direct
Thank you for your lovely feedback! We’re so pleased you were happy with our service and punctuality. Your recommendation means a lot to us. We look forward to welcoming you again!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.