The man on the phone was very particular about me measuring my 10ft wide gates to make sure the new fridge freezer i ordered, fit. Its smaller than the old one currently in situ.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lovely polite gentlemen, took the tv into where it is going to live and checked on how I was going to get it installed. They realised I would need help! The warning if arrival phone call also very hel... Toon meer
Bedrijf heeft geantwoord
This is the third and last time I will reply. The order was confirmed by General & Dominic, also by RGB Direct, giving a date and time for the delivery, on the morning of the delivery RGB Direct c... Toon meer
Bedrijf heeft geantwoord
I’ve had such a good experience with this company and I spoke to a lady called Vicky she was very helpful and handled any questions or anything I needed to know and sorted me out a replacement very qu... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Geschreven door het bedrijf
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Contactgegevens
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, Verenigd Koninkrijk
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4,4
Uitstekend
6K reviews
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Extremely unhelpful also rude will…
Extremely unhelpful also rude will never recommend to anyone or use ever again
30 augustus 2026
Antwoord van RGB Direct
We’re sorry to hear that you felt this way about your experience. We take feedback like this seriously and always aim to provide helpful and respectful service. We’d appreciate the opportunity to understand what happened and address your concerns. Please feel free to contact us directly so we can look into this further.
Dreadful attitude with regards to…
Dreadful attitude with regards to delivering an American style fridge freezer, telling me "if we cant get it in the front door we're leaving it on the street and you can sort it out"
Order was cancelled and reported back to the insurance company who have now sent an alternative.
3 september 2026
Review zonder uitnodiging
Antwoord van RGB Direct
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were unhappy with the delivery experience.
We appreciate that having a large American-style fridge freezer delivered can be frustrating, particularly where access is restricted. Our delivery team must ensure that any appliance can be delivered safely and without causing damage to the property or the appliance. Where safe delivery into the property is not possible, our team are unfortunately unable to leave the appliance in an unsafe or unsuitable location.
We’re sorry that on this occasion we were unable to complete the delivery and that the order subsequently had to be cancelled. We understand that an alternative appliance has now been arranged through your insurance company.
We take feedback regarding our team’s communication and attitude seriously and will review the circumstances internally. We apologise for any frustration caused.
Great service
3 september 2026
Antwoord van RGB Direct
Thank you for taking the time to leave us a review. We’re pleased to hear that you were satisfied with our service. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Friendly and helpful
31 augustus 2026
Antwoord van RGB Direct
Thank you for taking the time to leave us your feedback. We’re pleased to hear that you found our team friendly and helpful. Your kind comments are greatly appreciated, and we look forward to welcoming you again in the future.
The person I spoke to about my damaged…
The person I spoke to about my damaged TV was not helpful & her attitude was bad
1 september 2026
Antwoord van RGB Direct
Thank you for your feedback. We’re sorry to hear that you were unhappy with the service you received when contacting us about your damaged TV. We always aim to provide helpful and respectful support, so we’re disappointed to hear that this was not your experience. We take your comments regarding the attitude and assistance provided seriously and will use your feedback to review how we can improve our customer service. We apologise for any frustration caused.
Antwoord van RGB Direct
Thank you for your positive feedback. We’re pleased to hear that you were satisfied with our service and that everything was completed on time. We truly appreciate your support and look forward to serving you again in the future.
Antwoord van RGB Direct
Thank you for your kind feedback. We're delighted to hear that our delivery team was friendly and helpful during your experience. Providing excellent customer service is very important to us, and it's great to know the team made a positive impression. We appreciate your support and hope to serve you again in the future. Kind regards, RGB Direct.
Antwoord van RGB Direct
Thank you for your review. We're pleased to hear that your order arrived when promised and that the driver provided excellent service. We appreciate you taking the time to share your experience and hope to serve you again soon.
Kind regards,
RGB Direct.
On time delivery to our door
On time delivery to our door. TV was in good condition and worked well when released from the protective packaging.
27 augustus 2026
Antwoord van RGB Direct
Thank you for your review. We're delighted to hear that your TV arrived on time and in perfect condition. It's great to know everything was well protected during transit and working perfectly once unpacked. We appreciate your feedback and thank you for choosing RGB Direct.
Kind regards,
RGB Direct.
delivery was on time
29 augustus 2026
Antwoord van RGB Direct
Thank you for your feedback. We’re pleased to hear that your delivery arrived on time. We appreciate your business and look forward to serving you again.
good service
29 augustus 2026
Antwoord van RGB Direct
Thank you for your kind review! We’re delighted to hear you were happy with our service. We really appreciate your support and look forward to welcoming you again soon!
He let us know when he would be calling…
He let us know when he would be calling he waited with ease as I had to put my 3 dogs out the back so he could bring the parcel in and take it to our living room and put it safe till my husband could assemble it very helpful and polite
1 september 2026
Antwoord van RGB Direct
Thank you for taking the time to leave such a positive review. We are pleased to hear that you were happy with the service provided. Our aim is always to ensure deliveries are handled with care, professionalism, and consideration for our customers’ needs. We greatly appreciate your kind feedback and look forward to assisting you again in the future.
really happy with the service delivery…
really happy with the service delivery came on time
29 augustus 2026
Antwoord van RGB Direct
Thank you for taking the time to share your feedback. We are delighted to hear that you were satisfied with our service and that your delivery arrived promptly as expected. Your kind words are greatly appreciated, and we look forward to providing you with the same high standard of service in the future.
The delivery was EXCELLENT
The delivery was EXCELLENT. Actually early and with phone calls saying where they were . VERY GOOD
29 augustus 2026
Antwoord van RGB Direct
Thank you so much for your fantastic review! We’re delighted to hear that your delivery arrived early and that our communication kept you informed along the way. We really appreciate your kind words and are so pleased you had such a positive experience. We look forward to serving you again!
Antwoord van RGB Direct
Thank you for your positive review! We’re delighted to hear that you had no issues with the connection and found the reception excellent. We really appreciate your feedback and look forward to serving you again!
Helpful so helpful
I was so impressed with the service I received. The staff were so friendly and helpful, I had to ring a couple of times. I didn't have to wait long to be connected
30 augustus 2026
Antwoord van RGB Direct
Thank you for taking the time to share your positive feedback. We are delighted to hear that you were pleased with the service you received and that our team were friendly, helpful, and responsive. We also appreciate your comments regarding the short waiting time when contacting us. Your feedback is greatly valued and will be shared with the team.
Antwoord van RGB Direct
Thank you so much for your fantastic review! We’re delighted to hear you were so pleased with our service. Your kind words and top marks mean a lot to our team. We really appreciate your support and hope to welcome you back again soon!
Disappointing …
They spoke to each other in their own language and not in English which I found rude, they didn’t talk to me unless they wanted something and asked me for knifes and scissors when they couldn’t be bothered to get their own out there tool bags and they left our back door unable to close as they took it off so quickly without much care, they would not listen to my advice when they were putting it back on wrong and were still talking in their own language. Told me someone would call to fix it then drove off and no one called leaving me unable to shut the door to my elderly father’s home.
18 augustus 2026
Antwoord van RGB Direct
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were unhappy with your experience and, in particular, that you felt communication was lacking and that the situation with the back door was not resolved as expected.
We take concerns regarding respect, communication and care of our customers’ property very seriously. We also understand how concerning it would have been to be left unable to properly secure a door, particularly given the circumstances you’ve described.
Regarding the points raised in your review, we would like the opportunity to look into what happened with the team involved and understand why the promised follow-up did not take place. We’re disappointed to hear that you were left feeling this way and would welcome the opportunity to resolve the matter properly.
Please contact us directly with your details so we can investigate this further and ensure your concerns are addressed.
Poor service
I was not happy with the service. I booked and paid for delivery and door removal. The delivery guys came and had no clue about the door removal. So it was back and forth on the phone with their team, telling me they will have to leave at the front of my back gate or take it back and book another day for both services.
Mind you is a fridge freezer and I needed it urgent to keep my stuffs in. And that delivery was the 2nd attempt already.
28 augustus 2026
Antwoord van RGB Direct
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, particularly as this was already your second delivery attempt and you had paid for the door removal service.
We completely understand how frustrating and inconvenient this must have been, especially when you urgently needed the fridge freezer and were expecting both services to be completed as arranged. Our delivery team should have been fully aware of the door removal service before arriving, and we apologise for the confusion and the back-and-forth you experienced.
This is certainly not the level of service we aim to provide. We appreciate your patience and apologise for the inconvenience caused. We will be reviewing what happened with the relevant team to help ensure this does not happen again.
Thank you again for bringing this to our attention.
The delivery men were very rude
The delivery men were very rude, one was on his phone the whole time. Dropped my new appliance through bad handling and then refused to do what their office had informed me that they would do.
26 augustus 2026
Antwoord van RGB Direct
We’re very sorry to hear about your experience. This is certainly not the level of service we expect from our delivery team.
We take your comments regarding the handling of your new appliance, the conduct of the delivery team, and the communication around what had been agreed very seriously. We understand how frustrating and disappointing this must have been.
We would like the opportunity to look into what happened and address your concerns properly. Please contact our customer service team with your order details so we can investigate this further and work towards resolving the matter.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
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