The man on the phone was very particular about me measuring my 10ft wide gates to make sure the new fridge freezer i ordered, fit. Its smaller than the old one currently in situ.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lovely polite gentlemen, took the tv into where it is going to live and checked on how I was going to get it installed. They realised I would need help! The warning if arrival phone call also very hel... Toon meer
Bedrijf heeft geantwoord
This is the third and last time I will reply. The order was confirmed by General & Dominic, also by RGB Direct, giving a date and time for the delivery, on the morning of the delivery RGB Direct c... Toon meer
Bedrijf heeft geantwoord
The whole process of replacing my television was easy and smooth I was kept informed of delivery times. The television. Arrived packaged well, it was easy to set up. The colour is a bit problemati... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Geschreven door het bedrijf
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Contactgegevens
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, Verenigd Koninkrijk
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4,4
Uitstekend
6K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Sorted no problems.
9 september 2026
Antwoord van RGB Direct
Hi Keith,
Thank you for taking the time to leave a review. We're pleased to hear that everything was sorted without any problems and that your experience with us was straightforward. We appreciate your support and hope to serve you again in the future.
Kind regards,
RGB Direct Customer Service Team
Antwoord van RGB Direct
Thank you for your positive feedback. We’re pleased to hear that you were satisfied with the speed of our delivery. We truly appreciate your support and look forward to serving you again in the future.
Avoid this horrible company
I would advice all old age pensioners to avoid this company like the plague.
I’ve been spoken to rudely, laughed at and been put on hold for over 20mins by a vile employee called Jess (Jessica)
When asked to speak to a manager or raise a complaint I was told I can’t do this. I’m now seeking advice from trading standards aswell as the financial ombudsman due to the service I have received. When I finally raised a complaint via email someone called Abid Miah has tried to brush the horrible service under the rug and say “we will provide Jess with training” save your money that lady has zero person skills and would be better off healing her unresolved issues that she projects onto vunreble customers
8 september 2026
Review zonder uitnodiging
A fantastic company
A fantastic company , delivered exactly when they said , kept in contact at every stage ! Very helpful would recommend !
5 september 2026
Antwoord van RGB Direct
Thank you so much for taking the time to leave such a lovely review! It was an absolute pleasure helping you, and we’re really pleased to hear you were happy with everything. We always do our best to keep our customers updated and make the whole process as smooth as possible, so it’s great to know that came across.
Thank you again for choosing us and for recommending us — we really appreciate your support!
Delivery was on point
Delivery was on point. Communication was 100% .staff very polite. Im happy with my purchase thanks
2 september 2026
Antwoord van RGB Direct
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that you were pleased with the delivery, communication, and the service provided by our team. Your satisfaction is very important to us, and we truly appreciate your kind feedback and support. We look forward to serving you again in the future.
Very obliging delivery guys had to…
Very obliging delivery guys had to bring the fridge through the back patio doors. All done without issue.
5 september 2026
Antwoord van RGB Direct
Thank you for taking the time to leave us a review. We’re pleased to hear that our delivery team provided a professional and efficient service and were able to complete the delivery through the back patio doors without any issues. We greatly appreciate your kind feedback and will be sure to share it with the team.
Antwoord van RGB Direct
Thank you for your excellent feedback. We’re delighted to hear that you were pleased with our delivery service. We truly appreciate your recommendation and look forward to serving you again in the future.
Antwoord van RGB Direct
Thank you for taking the time to leave us a review. We’re delighted to hear that you found our delivery service helpful and friendly. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
TV set up problems
The two delivery men did their job , they delivered the tv that was it.
I am 80years of age with mobility issues which meant I was unable to set the tv up also I have some sight issues to , so it was a stressful situation
I suggest the delivery men deliver the tv and you have a tv engineer for a reasonable cost to set the tv up in difficult situations like mine , this would solve the problem
4 september 2026
Antwoord van RGB Direct
Thank you for taking the time to share your feedback. We are pleased to hear that our delivery team completed the delivery as expected, although we are very sorry to hear that setting up the TV afterwards was a stressful experience for you.
We completely understand that, given your mobility and sight difficulties, setting up a new TV can be particularly challenging. We appreciate you taking the time to suggest having an engineer available to assist customers who may require additional support.
At present, our delivery service is for delivery of the TV only and we do not currently offer an installation or setup service. However, we will certainly take your suggestion on board as we continue to review how we can improve the service and support we offer to our customers.
Thank you again for your feedback, and we hope you are now able to enjoy your new TV.
Rang before they arrived
Rang before they arrived. carried the appliance to the flat did advise they were not able to unpack the applicance and put it in place. Was polite
31 augustus 2026
Antwoord van RGB Direct
Thank you for your review. We're pleased to hear that our team kept you informed by calling ahead and that the appliance was carried up to your flat for you. It's also great to know that you found our delivery team polite and professional.
We appreciate your understanding regarding the installation limitations, and we're grateful for your feedback. Thank you for choosing RGB Direct, and we hope to serve you again in the future.
Kind regards,
The RGB Direct Team
A great customer experience.
I purchased a Samsung TV for my daughter's bedroom. It was significantly cheaper than anywhere else. The product is great and came with a 5 year Samsung warranty so I am delighted.
I had a few questions which RGB answered without any issues and delivery was very smooth (and free!), the lad who made the delivery was excellent and very well mannered, This is a great company.
5 september 2026
Review zonder uitnodiging
Antwoord van RGB Direct
Thank you, Swanny, for your wonderful review. We're delighted to hear that you found great value in your Samsung TV purchase and that our team was able to answer your questions promptly. It's especially pleasing to know that the delivery process was smooth and that our driver made such a positive impression with his professionalism and manners.
We truly appreciate your kind words and your recommendation. We hope your daughter enjoys her new TV, and we look forward to serving you again in the future.
Kind regards,
The RGB Direct Team
Excellent delivery team.
The delivery team were excellent, informing us of their approximate arrival time.
They were efficient , polite and friendly . We were pleased with the service provided.
Thanks
4 september 2026
Antwoord van RGB Direct
Thank you for your fantastic review. We're delighted to hear that our delivery team kept you informed of their arrival time and provided such an efficient, polite, and friendly service.
We take great pride in delivering a positive customer experience, so it's wonderful to know that you were pleased with the service you received. We'll be sure to pass your kind comments on to the team.
Thank you for choosing RGB Direct, and we hope to serve you again in the future.
Kind regards,
The RGB Direct Team
Excellent customer service by promptly…
Excellent customer service by promptly dealt with my issue I was very satisfied
4 september 2026
Review zonder uitnodiging
Antwoord van RGB Direct
Thank you for your review. We're delighted to hear that our customer service team was able to resolve your issue promptly and that you were very satisfied with the support you received.
Providing excellent service and ensuring our customers are happy is always our priority, so your feedback is greatly appreciated. Thank you for choosing RGB Direct, and we look forward to assisting you again in the future.
Kind regards,
The RGB Direct Team
I inquired about delivery and got a…
I inquired about delivery and got a reply straightaway with details of delivery.
Brilliant service!
Thanks
4 september 2026
Review zonder uitnodiging
Antwoord van RGB Direct
Thank you for your wonderful review. We're delighted to hear that your enquiry was answered straight away and that our team was able to provide clear delivery information promptly.
Providing quick, helpful customer service is something we pride ourselves on, so it's fantastic to know you had such a positive experience. Thank you for your kind words and for choosing RGB Direct.
Kind regards,
The RGB Direct Team
Antwoord van RGB Direct
Thank you for your positive feedback. We are pleased to hear that you found our service prompt and efficient. We greatly appreciate your feedback and look forward to assisting you again in the future.
The guy from rgb who confirmed door…
The guy from rgb who confirmed door size and access wasn't very customer friendly I felt like he thought he was talking to an idiot and he is wasn't worthy of a replacement appliance
29 augustus 2026
Antwoord van RGB Direct
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt the interaction regarding the door size and access was not as helpful or respectful as it should have been.
We take customer service seriously and would never want a customer to feel that they were being spoken down to or made to feel uncomfortable. We’ll make sure your feedback is shared with the relevant team so we can learn from your experience and improve the way we communicate with our customers.
We appreciate your feedback and apologise that your experience did not meet the standard we aim to provide.
Extremely unhelpful also rude will…
Extremely unhelpful also rude will never recommend to anyone or use ever again
30 augustus 2026
Antwoord van RGB Direct
We’re sorry to hear that you felt this way about your experience. We take feedback like this seriously and always aim to provide helpful and respectful service. We’d appreciate the opportunity to understand what happened and address your concerns. Please feel free to contact us directly so we can look into this further.
Dreadful attitude with regards to…
Dreadful attitude with regards to delivering an American style fridge freezer, telling me "if we cant get it in the front door we're leaving it on the street and you can sort it out"
Order was cancelled and reported back to the insurance company who have now sent an alternative.
3 september 2026
Review zonder uitnodiging
Antwoord van RGB Direct
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were unhappy with the delivery experience.
We appreciate that having a large American-style fridge freezer delivered can be frustrating, particularly where access is restricted. Our delivery team must ensure that any appliance can be delivered safely and without causing damage to the property or the appliance. Where safe delivery into the property is not possible, our team are unfortunately unable to leave the appliance in an unsafe or unsuitable location.
We’re sorry that on this occasion we were unable to complete the delivery and that the order subsequently had to be cancelled. We understand that an alternative appliance has now been arranged through your insurance company.
We take feedback regarding our team’s communication and attitude seriously and will review the circumstances internally. We apologise for any frustration caused.
Great service
3 september 2026
Antwoord van RGB Direct
Thank you for taking the time to leave us a review. We’re pleased to hear that you were satisfied with our service. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Friendly and helpful
31 augustus 2026
Antwoord van RGB Direct
Thank you for taking the time to leave us your feedback. We’re pleased to hear that you found our team friendly and helpful. Your kind comments are greatly appreciated, and we look forward to welcoming you again in the future.
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