Four years into its 6-year warranty, my Freesat box started giving problems. Brighton store sent it away for repair but when it came back it still kept freezing. The staff at Brighton were excellent a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I always do some research beforehand. But it's good to visit the store and be informed of options that I'd maybe not considered. I never feel like the staff (in Brighton) are trying to upsell anything... Toon meer
Bedrijf heeft geantwoord
Ordered to be delivered to store.. which it was the next day, updated by DPD with time slot, backed up from call from the shop to say it was ready for collection.. also had the option of free delivery... Toon meer
The Brighton shop representative was knowledgeable on tv’s and guided me through selection. Having brought items there before I was given an extra £50 off the 75 inch tv, plus the added bonus of a six... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
54 London Road, BN1 4JE, Bridhton, Verenigd Koninkrijk
- 0333 900 0039
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
great custermer service.Charlie was very helpful thank you very…
Charlie was very helpful thank you very much.
11 maart 2026
Antwoord van Richer Sounds - Brighton
Thank you for your 5 star review!
Very few companies deal in cassette…
Very few companies deal in cassette players l was pleased with store consultant who steered me in the direction of the portable cassette player.
10 maart 2026
Antwoord van Richer Sounds - Brighton
Thanks for taking the time to leave your review, it’s great to hear the store consultant was able to guide you to a suitable portable option for cassettes, a format we love!
We really appreciate your feedback and are pleased we could help you find a product you were happy with. If there’s anything else we can assist with in future of course, please don’t hesitate to contact us..
seniorcomplaintsteam@richersounds.com
Kind regards,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Outstanding service
Outstanding service. I cant remember the man's name, but super helpful and friendly.
8 maart 2026
Antwoord van Richer Sounds - Brighton
Thank you for your wonderful feedback
Richer sound service was great.
Richer sound service was great I think this is the third TV I have had, however the TV its self has a cheap feel to it. That's not detrument to Richer sound they and the sales guy were spot on.
9 maart 2026
Antwoord van Richer Sounds - Brighton
Thank you for your review although I was really sorry to read you aren't completely satisfied with your new television. Indeed, we offer a variety of ways for customers to return unwanted products to us, and I have included our returns information below..
https://customerservice.richersounds.com/hc/en-gb/articles/360012946177-Unwanted-items
If you contact the Brighton store from where the product was bought they will be happy to help find something more suitable, I will also feed back your comments to our supplier. Of course if we can be of any more help do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great overall customer experience
Bought a cd unit amp speakers and headphones .
There turned out to be a compatibility issue with the amp and headphones but it was very quickly resolved in a way that worked for both of us.
Would recommend to anyone
8 maart 2026
Antwoord van Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Fantastic
Asked for guidance in regards to purchasing new speakers. The store was easy to get a hold of, and I received very good help and service. Minty gave me very good advice and helped me find the right speakers for my needs. Would absolutely come back again.
7 maart 2026
Antwoord van Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Quick efficient delivery to store and…
Quick efficient delivery to store and collect. Friendly staff
6 maart 2026
Antwoord van Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
very helpfull
5 maart 2026
Antwoord van Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Excellent advice and service
2 maart 2026
Antwoord van Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The place for TV and Hi Fi
If one is in the market for any Hi Fi or the latest TV this is the place to go. Great service and products.
6 mei 2025
Antwoord van Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
The team are brilliant
The team are brilliant. Notable experience. They go the extra mile to help you out.
6 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Brighton
Thank you for your 5 star review!
Really helpful staff on two visits to…
Really helpful staff on two visits to choose a TV and wall mount. I would have chosen the wrong wall mount without their assistance. Also appreciated the advice to try living with the TV before deciding on a soundbar
27 februari 2026
Antwoord van Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Out of stock item quickly obtained &…
Out of stock item quickly obtained & kept updated
26 februari 2026
Antwoord van Richer Sounds - Brighton
Thank you for your wonderful feedback
Extremely helpful
Phoned for help connecting equipment purchased from them. As always very patient and guided me the set-up process until I got the required result. Perfect!
Thank you
25 februari 2026
Antwoord van Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly and knowledgable
Friendly and knowledgable, allowing discussions to be had and options to be made. Very happy with the chosen turntable.
24 februari 2026
Antwoord van Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always friendly staff and always…
Always friendly staff and always satisfied with what I purchase
23 februari 2026
Antwoord van Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
had a issue with my recent purchase…
had a issue with my recent purchase from the brighton store but everything was sorted very quickly great service
1 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Antwoord van Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Staff were very friendly and helpful
Staff were very friendly and helpful, excellent service
Didn't get on with Sharp 32 inch TV but this was changed for us without any quibble. Now enjoying our Cello 32 inch
Thank you Nik, Minty and the manager
21 februari 2026
Antwoord van Richer Sounds - Brighton
Thank you for your wonderful feedback
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.