Richer Sounds - Bristol Reviews 

The server spent some time with me to understand my needs (a small portable amp). When the item arrived in store and we realised that it needed an extra part, he helped me with that as well. Very good customer service.

The customer service was top class- warm, engaging and informative without overselling. As a retired manager and coach in customer service for a major retailer, I recognise and appreciate this. Collecting the purchase from the store was far less stressful than the abysmal home delivery nonsense I experienced last time I went for that option. Once bitten twice shy. So, good job!

Knowledgeable, informed and good to deal with. Good advice and no pushy sales. Thank you Dave!

I choose Richer Sounds because the level of service you get is always exceptional.

Due to reasons beyond my control I needed to exchange two 43" TV's for two 32' Gaming Monitors. Mark helped me choose two Gaming Monitors with the exact spec I needed and the exchange process couldn't have been easier.

Thank you 🙏

Mark, the Bristol store manager has the best customer service skills of anyone I’ve ever met. Plus, he’s very funny. A pleasure to spend money with Richer Sounds.

Used telesales for purchase service excellent throughout
Very polite and friendly
Full explanation of product
Well done Noah 5*+

I was offered a refund with no hesitation. I decided to use the funds to purchase something else from Richer Sounds. It is always very straightforward.

The staff were very supportive and listened with interest.
Would I shop there again? Yes.
Would I recommend their shop/service? Yes.

I bought an end of line Philips smart tv as it had just what I needed. Not in stock in my local store in Newcastle but not a problem. Couriered up from Bristol in a couple of days. Very satisfied with the product and service. Take a bow Richer Sounds.

Richer Sounds is a preferred brand (as is LG). I bought a DVD player with youtube facility, a few years ago and purchased an LG 43" television last week.
After choosing a suitable product from the website and checking it out on amazon and others, I contacted the store with a few questions. The person I spoke to (Dave), was extremely helpful and I completed the sale with my debit card.
I informed Dave that the LG television being replaced (still in full working order), was purchased from the store (Bristol), 14 years ago!

The staff were brilliant,really helpful and knowledgeable. I will definitely keep shopping at Richer Sounds

Ususal rock solid dealings with Richer Sounds. Been a customer for more than 20 years and never let me down. Just bought a Denon X2800H to replace a Pioneer VSX-935 that didn't even last 18 months (bought elsewhere - so my bad). Excellent price with VIP club + extra £50 voucher and delivery 3 days faster than promised. Just keep doing what you do Richer Sounds - recommended.

I'm sure I wrote this review already but I received excellent service from this company after having been let down by a large retailer. Would thoroughly recommend

Great customer service, matched and beat a price for me and was very happy to give a company like RS my business as a result.

I ordered a AS-301 Yamaha amplifier and a CD-303 cd player. Both are exhalent and at great price, the delivery was also prompt.
I am looking to upgrade my existing speakers in the furture and will certainly be using richer sounds.
Well done Richer sounds!

A great experience with Richer sounds. The staff were welcoming and very willing to have a chat on both technical and personal matters concerning the purchasing of goods. Would definitely go back for all my TV and sound-related purchases.

Really helpful staff and good advice given

Very knowledgeable staff who have obviously been with the company for many years. Listened carefully to our requirements and explained our options.

Always been well looked after by the Clifton Branch, returned for all my Tv, Sonos or sound systems

Excellent service good customer care and very fast delivery