Richer Sounds - Cheltenham Reviews 

I've used Richer Sounds for over 40 years and they never disappoint. Best prices, best service and a great all round experience with the reassurance of a guarantee that I know will be honoured.

Over the past 6 months we’ve purchased both a 65” LED Sony TV and Hifi separates to replace our existing home cinema sound system. Jason was so helpful with excellent customer service and technical knowledge.

Very knowledgeable and helpful.
When I followed up by phone later, my order was progressed very efficiently.
Delivery was very quick.
For me, they provide the perfect combination of service and price.

I found the team very helpful and knowledgeable about the products. It was a pleasure to shop with you

All the relevant questions were answered allowing me to make my mind up on the product to purchase. Shop was a little noisy with people talking over each other and a television going, however I felt happy that I had received the advice needed and was happy to purchase the product. It was delivered swiftly, well packed and on time.

Delivery was extremely prompt, within a day of the one-week window. The products themselves are of the highest quality. In-store support was excellent. The VIP member prices and other benefits are gratefully received and encourage loyalty from me, who is likely to want to return for inevitable upgrades, repairs and advice for my home audio system.

Informative web site; decent pricing.
Telephone at branch answered quickly by a real person who knew their stuff.
When I visited the branch the staff were friendly, helpful and well informed.
The product I was interested in was both on display and in stock.
Having decided to purchase I was pleasantly surprised that the price was better than expected and they even refunded my car parking fee.
After sales has also been good - help loading into the car; emails about warranty registration and VIP club.
And the Sony OLED TV is everything the reviews promised.

Great help, excellent service

Real professional help in selecting LG OLED TV. Very knowlegable information given.

Great products and knowledgeable, helpful staff at the Cheltenham branch as always.

Jason the manager, very knowledgeable and helpful

Very speedy and helpful response from the store manager. Next day delivery as promised and delighted with the projector.

My purchase of a Chord Qutest did not start well. I went to the Cheltenham store and after discussions I was offered an 'open box' Qutest from another store which I arranged to be delivered direct to my home address. Sadly it came in a grubby and scratched state, without its power cord and USB cord. Once I had returned it to the Cheltenham store the manager, Jason, appreciated the the issues and disappointment. He immediately offered me a new Qutest for the price of the open box. This was a happy resolution.

Great shop with excellent back up service.

Guys had patience for us and all the time we needed. We had the opportunity to listen to multiple speakers and compare them, and finally pick the ones we loved the most.

Really nice experience, really good service. Thanks a lot!

Excellent service from knowledgeable and considerate staff with excellent after sales back up.