Richer Sounds - Exeter Reviews 

3.016
TrustScore 5 uit 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent price; really knowledgeable, friendly and helpful staff made the buying experience easy. Delivery driver also on point. Box was damaged on arrival but he explained he would report it and we... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Lloyd in the store was amazing . helpful , constructive and honest . All principles that ensure I come back for ALL my electrics and why I recommend RS at every opportunity. Even when his Manager cha... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I recently purchased a Samsung Q990F sound bar using click and collect.The staff at the Exeter branch rang me when it was in and told me of the parking behind the shop.The person that served me was po... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 89-91 Sidwell Street, EX4 6PH, Exeter, Verenigd Koninkrijk

  • 0333 900 0061

4,9

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(3.016)

24.651 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service and no pushy selling

Firstly, I arrived before opening time and they very kindly allowed me in. Secondly, had good advice and no pushy selling and I ended up with a great set of headphones. Thanks to all. See you again.

17 maart 2026
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Antwoord van Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Cool Speakers.

Hi, I recently bought a pair of speakers from Richer Sounds in Exeter. The speakers them selves are superb and have brought a new level of listening and enjoyment of music.
The staff there were extremely helpful and I would recommend them to everyone.

17 maart 2026
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Antwoord van Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic knowledge and service

15 maart 2026
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Antwoord van Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Brilliant advice and knowledge!

The staff were warm and welcoming, knowledgable and understanding. They respected our budget and put together a package that absolutely met our needs. We're delighted

16 maart 2026
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Antwoord van Richer Sounds - Exeter

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Great service

Great service, great value and delivered earlier than expected!

13 maart 2026
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Antwoord van Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Fantastic service and advice from the…

Fantastic service and advice from the Exeter team especially Pete, Nick and Mark.
With their expertise, price matching and 6 year guarantees it’s a no brainer to buy from Richer Sounds.
I trust them wholeheartedly to make an informed purchase.

13 maart 2026
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Antwoord van Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

An Outstanding Service

Pete, the sales manager who dealt with us was superb. His knowledge and expertise was outstanding. He provided my wife and I a balanced view of the TV makes and how they have improved over the years. Despite having a clear idea of the make we wanted, Pete demonstrated a number of sets to us, allowing us to change our original plan and purchase an LG television instead. The LG is spellbinding. I would thoroughly recommend it.

16 februari 2026
Review zonder uitnodiging
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Antwoord van Richer Sounds - Exeter

Thank you for your wonderful feedback

Beoordeeld met 4 van de 5 sterren

Goodbye HarmonKarmon, hello Yamaha

I rang with a problem about my ageing AV amp and received clear and concise analysis that confirmed my fears. However, the process of buying a replacement was easy and, thanks to being a VIP member, not quite as expensive as it might have been. A new Yamaha RX-V4A AV amp arrived the next day. A little effort and an app later saw to setting up and the sound is great.
Once again, fab service from the team at Sidwell Street 👍🏻

10 maart 2026
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Antwoord van Richer Sounds - Exeter

Thanks very much for taking the time to leave your review. I’m pleased the team were able to give you the advice that made the process of choosing a replacement as straightforward as possible.
It’s great to hear that the Yamaha RX‑V4A arrived so quickly, was easy to set up, and that you’re now enjoying the results — and we’re glad your VIP membership helped soften the blow of the upgrade!

If there’s anything else we can help with in future, please don’t hesitate to get in touch with us at..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Richer Sounds

Exeter is so easy, on site parking on the edge of the town center. Very helpful and friendly knowledgeable staff. Great selection, great price, delivery and 6yr warranty. Definitely recommend

9 maart 2026
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Antwoord van Richer Sounds - Exeter

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Exeter branch listened to my problem…

Exeter branch listened to my problem and responded positively with no quibble.
Remedial action was swift and efficient.
Repair turnaround was exemplary.

Made to feel a valued customer at every stage.

3 maart 2026
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Antwoord van Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Excellent helpful support from Exeter…

Excellent helpful support from Exeter shop staff on telephone. Video projector ordered on line Saturday afternoon arrived Monday afternoon. I have been a Richer Sounds customer for 30 years and have always been delighted with the service you provide.

7 maart 2026
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Antwoord van Richer Sounds - Exeter

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Great service from friendly…

Great service from friendly knowledgeable helpful staff. Many thanks.

6 maart 2026
Logo Richer Sounds - Exeter

Antwoord van Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

The staff were extremely helpful

The staff were extremely helpful, polite and friendly. I bought a new T.V. on Thursday and It was delivered on Monday. Very happy 😊

5 maart 2026
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Antwoord van Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

I ordered click and collect in store

I ordered click and collect in store. The chap who picked my order offered to carry my REL subwoofer to my car. Nice.

4 maart 2026
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Antwoord van Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Brilliant experience

Was given really good advice by a friendly member of staff for whom nothing was too much trouble.

4 maart 2026
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Antwoord van Richer Sounds - Exeter

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Went into Exeter branch for advice on tone arm calibration.

Went into Exeter branch for advice on my Rega P3, tone arm just wasn't calibrating. Although RS doesn't stock Rega, they were enormously helpful and resolved the issue in 10 minutes. Just part of the service I've grown to expect (and love) from every branch I've visited. Exceptional!

3 maart 2026
Logo Richer Sounds - Exeter

Antwoord van Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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