Richer Sounds have always been fabulous.... I don't even bother looking elsewhere anymore as they are always: cheaper, friendlier and more helpful. I can't think of many places that would rather sel... Toon meer
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Good knowledgable staff who give good service. Unfortunately, this time, delivery was not as it should be. First delivery was aborted because of motorway problem but we were not informed until I rang... Toon meer
Bedrijf heeft geantwoord
The guys I spoke to were really nice, knowledgeable and very helpful. Going out of the way to make sure I received my amplifier on Saturday was much appreciated (as I don't drive).. I've always had... Toon meer
Good television and at an amazing price. Glad I joined the vip club earlier In the year. Staff in Liverpool store very professional and helpful. I would never buy a tv anywhere else.
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
1-5 Berry Street, L1 9DF, Liverpool, Verenigd Koninkrijk
- 0333 900 0030
4,9
Uitstekend
3K reviews
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Antwoord van Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Excellent service, went into the store looking for 24 inch tv for summer house. Was served by Stuart, who couldn’t have been more helpful. They didn’t have the tv in stock, so I arranged to pick it up from the store.
Next day received a phone call saying it was in,
But when I got home and took it out of the box, I realised I should have gotten a 32. So rang up and spoke to the store manager Diego, explained what had happened, was told to bring it back and pick another bigger tv.
The staff couldn’t have been more helpful. Brilliant experience all round.
19 juli 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
Diego the manager was really…
Diego the manager was really informative and helped us make the best choice for our needs . We didn’t feel at all pressured to buy and he gave us a good deal . The items we wanted were in stock and he helped us to put in the car . Diego said if we needed any help at all to just ring the shop and I feel he genuinely meant this .
19 juli 2026
Antwoord van Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Platinum Service
Diego was fantastic. Listened intently and arrived at a solution that suited my needs to a tee. Top points.
17 juli 2026
Antwoord van Richer Sounds - Liverpool
Thank you for your 5 star review!
Friendly approachable staff
17 juli 2026
Antwoord van Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Great helpful staff when I needed to…
Great helpful staff when I needed to change the order that had been delivered as I had chosen the wrong colour for the item - easy exchange and friendly help
17 juli 2026
Antwoord van Richer Sounds - Liverpool
Thank you for your 5 star review, it’s lovely to read your comments.
Not arrived!
17 juli 2026
Antwoord van Richer Sounds - Liverpool
I was truly concerned to read your comments and have since investigated with the store what has happened with your click and collect order.
The item was available for collection at the store the very next day following your order, as promised in the delivery information we send customers, however the store team didn't call you to let you know which admittedly they should have. I have since spoken to the store manager, who I understand has called you directly to resolve, and he has promised to do better next time. I've arranged to improve the systems they use to notify customers also.
In the meantime, I have left you a voice mail with my details on so if you would like to discuss things further please do get in touch..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good helpful staff
Service was good, very friendly and knowledgeable. I didn’t feel under any pressure to buy even after me asking a load of questions. Would shop there again
21 juni 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
I've been shopping at Richer Sounds for…
I've been shopping at Richer Sounds for 30 years and primarily in the Liverpool store. The customer service, knowledge and receptiveness of their staff are outstanding. Big shout out to Justin who was as helpful as ever.
16 juli 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
⭐⭐⭐⭐⭐Denon AVR x2800H
⭐⭐⭐⭐⭐
I recently purchased a Denon AVR-X2800H from the Richer Sounds Liverpool store and couldn't be happier with the service I received.
A special thanks to Diego and the rest of the team for their patience, advice and professionalism throughout the process. I spent quite a bit of time comparing different AV receivers, speakers and prices, and at no point did I feel under any pressure to buy. Every question I had was answered promptly and honestly, and they were happy to provide quotes while I weighed up my options.
The communication was excellent from start to finish,
It's refreshing to deal with a retailer that genuinely puts customer service first. I wouldn't hesitate to recommend the Liverpool store to anyone looking for hi-fi or home cinema equipment.
Thanks again to Diego and the team!
16 juli 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Antwoord van Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff were all helpful and…
The staff were all helpful and friendly, they were very patient with our lack of knowledge about modern technology. They suggested equipment that would complement and enhance our existing system, it was demonstrated in store so that we were confident it would meet our needs. With the support of the staff during setup it is now performing well in our home.
14 juli 2026
Antwoord van Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I contacted customer service and…
I contacted customer service and telesales, they were both awful. However, when I contacted your Liverpool branch directly everything changed. The service was great and product knowledge superb. The item I ordered arrived the following day.
13 juli 2026
Antwoord van Richer Sounds - Liverpool
Thank you for your feedback, although I'm really sorry that the initial service you received was not to our usual standard exemplified by the Liverpool branch, which is of course disappointing. I will find the contacts you made to us and review both with the terms in question.
I do hope all is well with the product we recommended, but if you do need any assistance please get in touch via the below..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent service all round
Excellent service all round. Free 6 year warranty. Price matched a lower price, will definitely be buying my home entertainment and hifi products from here.
14 juli 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent Service
Service was excellent the store called me back once I had my quote and made the ordering process very easy and stress free. Fast delivery and the item I received was in perfect condition on arrival. Good service and price would recommend this company.
11 juli 2026
Antwoord van Richer Sounds - Liverpool
Thank you for your 5 star review!
Excellent service again from the…
Excellent service again from the Liverpool store. Detailed information given regarding the item i was looking to purchase, therefore ensuring it would meet my requirements, and delivery was arranged and fulfilled as requested.
11 juli 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Always exceptional
Always exceptional. Whoever I speak to (at any store) they are consistently willing to go over and above to ensure that the experience is top notch. I bought a refurbished Sub and it was exactly as described.
8 juli 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant staff
Brilliant staff, extremely knowledgeable and friendly. I really appreciate the extra effort they go to to help me get the perfect sounding set up.
5 juli 2026
Antwoord van Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful staff, awesome sound system.
Excellent service, very knowledgeable and friendly staff, I'm extremely happy with my denon avr-s770hgb and DX-3 speakers purchase, i also bought some very good quality cables that they recommended too and i was not disappointed.
26 juni 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Click & collect item for record brush
Click & collect item for record brush. No messing, quick delivery to store and was contacted as soon as the item landed 👍
2 juli 2026
Antwoord van Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
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