Richer Sounds - Middlesbrough Reviews 1.551

Courteous and professional staff, thank you

Excellent service in your Middlesbrough shop. So helpful.

The team at Middlesbrough were patient and helpful when I was looking to purchase a TV and sound bar for a media wall. Once I had selected equipment, they put me in touch with a local installer who was able to explain what was required for the audio visual items.

I was not aware that Richer Sounds could have put me in touch with installers. Knowing this would have been helpful in reducing time to purchase.

Staff were excellent knowledge second to none, the Denon CD / Receiver is just what I wanted and very happy with purchase.

Excellent support from the team in store (Middlesbrough). Good product availability and fair part exchange. Product retrospectively price matched without difficulty making the whole buying experience a pleasure.

Excellent service friendly staff bought a new tv on a Friday afternoon had it delivered Saturday morning and was out of the box and set up in 30 minutes Would definitely recommend

The staff at your Middlesbrough store were very helpful and explained the item I was interested in very well and demonstrated the sound for me

Dave the salesman was Incredibly helpful. He also talked me through other products that I was interested in purchasing at a later date.

Having bought from here on numerous times and had no problem at all, the staff are very knowledgeable and make you feel important, I wouldn't go anywhere else for my entertaint needs, they are by far the best!!!

Excellent service and very knowledgeable about product

The manager Paul helped me sort out the Samsung TV
QE55QN90F I had problems setting this TV up as it has a Eco sensor and screen brightness built into the TV
I also purchased a Samsung HW-Q800F/XU soundbar with this TV
No problem connecting TV soundbar and DVD that I had
All seemed ok working well then as night came the TV went into Eco mode I could not see the TV screen no matter what I did to disable it the TV would not do anything. I’ve since found out from Paul from Richer sounds that if you don’t change other settings on the TV you cannot disable the Eco mode
I believe that Samsung should let customers know this spent two days trying to sort this out with Paul’s help have now sorted the TV out thanks Paul and staff at Richer sounds Middlesbrough

Even though it was over the phone, they couldn’t have been more helpful and really helped out with my unusual request.

Just can't fault these guys! Nothing is ever a problem. Every time I visit the Middlesbrough store, I'm always met with a smile and a friendly and professional attitude. Had a problem with my speaker cables after moving my system around and although they no longer stock the cable I wanted, I was given various options. Instead of buying the single length I wanted, I did have to buy 2 lengths but at a very decent price. I'm more than happy as the newer, thicker, improved cable has given an improved sound and clarity to my Wharfedale Evo 4.4's. Thanks guys!

Great product and excellent customer service

In today’s online world it is a welcome relief to be able to walk into a shop, see and feel the product, to chat to the staff and ask questions. The staff, particularly Paul the manager were extremely helpful but not pushy at all. I’ll definitely be returning soon to purchase some speakers.

Excellent treament and very good advice on a choice of TV. Item was not a shop stocked item and delivery obtained via pick up from shop. Very happy with price, service and quality of product.

3-year-old television set repaired under guarantee without removal from my home and working again after four days. Couldn't have asked for more

Great advice from David at Richer Sounds Middlesbrough before purchasing a new Denon avr and Wharfedale 5.1 surround sound system
Called in on Tuesday afternoon to see the products in store
Emailed David and asked him to order the Amplifier and speakers to collect in store
Great communication from David to let me know that they’d arrived in store
Called in last Saturday morning to collect and pay
No waiting around,just great customer service
Couldn’t be happier with the choices I made,6 year’s warranty a no brainer
Thank you Richer Sounds

Really helpful. Very straightforward process and delivered exactly as promised.