Richer Sounds - Middlesbrough Reviews 

1.614
TrustScore 5 uit 5

5,0

63-65 Borough Road, TS1 3AA Middlesbrough, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordered a TV for bedroom on Thursday and picked it up on Friday from Middlesbrough store. Staff are super friendly and efficient. The TV was good value as usual, we have been buying TVs from Richer So... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I recently bought a Hisense tv from Richer Sounds. Now, encountering an annoying issue with the on screen mute display, I tried to source an answer via the Hisense website. AI intervention, absolute... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I recently bought a turntable from Middlesbrough branch, I wasn't sure which way I wanted to go brand wise etc. After an informative chat with the manager in the shop I went away happy and the system... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, Verenigd Koninkrijk

  • 0333 900 0096

5,0

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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5,0

Alle reviews

(1.614)

25.159 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Eversolo Master Edition Gen 2

Recently bought an Eversolo Master Edition Gen 2 and was very pleased with the deal I received Shaun was a pleasure to deal with throughout the purchase providing excellent communication and great customer service I would not hesitate to use Richer Sounds again and would highly recommend them to others Great service-thank you

3 juni 2026
Logo Richer Sounds - Middlesbrough

Antwoord van Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

New TV day

The staff at the Middlesbrough branch are always friendly and informative. My purchase today was as usual spot on no better place than Richer to buy and I do not go anywhere else for TV or hi-fi.

30 mei 2026
Logo Richer Sounds - Middlesbrough

Antwoord van Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Beoordeeld met 3 van de 5 sterren

Speakers open box

Postage was good, purchased some special edition monitor audio silver 100 7g speakers open box unfortunately no certificate of authenticity in the box,i suppose i should of asked first, fighting for one now from monitor audio direct saying that the price was good and helpful service
Update i raised a ticket with ma to clarify the certificate, they said it was only the green 50th anniversary ones that came with one and they would look into a company called audiohum and famous Google ai as they were both wrong and did apologise and look into it.with open box speakers I did ask what the warranty would be on them but had no answer yet from richer sounds

24 mei 2026
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Antwoord van Richer Sounds - Middlesbrough

Thanks for the feedback, although my apologies for the confusion with the authentication certificate for the limited edition speakers you bought. We will contact the manufacturer on your behalf to clarify the situation, and for our benefit as a dealer too, and then be in touch directly to resolve with you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Friendly knowledgeable staff

Friendly knowledgeable staff. Great that they beat the best price I could find.
Delivery was exceptionally fast, ordered Tues pm, delivered to my door Wed am.

22 mei 2026
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Antwoord van Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Very professional and friendly service

Very professional and friendly service
Took time to listen to what I was after and helped grately on points I had not considered.
Would not hesitate to recommend

21 mei 2026
Logo Richer Sounds - Middlesbrough

Antwoord van Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Great service great staff

Always helpful and honest opinions, bought 4 tv’s over the years from these guys, never had any issues

20 mei 2026
Logo Richer Sounds - Middlesbrough

Antwoord van Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Great experience when buying TV’s

Great experience, these guys know their stuff and can advise what suits your needs without over selling, unlike the larger electrical retailers

Highly recommended

19 mei 2026
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Antwoord van Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Very good service

Very good service
Really helpful staff

19 mei 2026
Logo Richer Sounds - Middlesbrough

Antwoord van Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

I stick with Richer Sounds because I…

I stick with Richer Sounds because I know the people know what they are talking about and always give good advice. On top of that you get excellent service.

18 mei 2026
Logo Richer Sounds - Middlesbrough

Antwoord van Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

MDA tv unit

Ordered MDA tv unit over telephone for click and collect from Middlesbrough branch. Unit was on time as arranged. Staff were very friendly and helpful with loading collection and reduced price by £10.
Unit is perfect. Excellent service 👏

19 mei 2026
Logo Richer Sounds - Middlesbrough

Antwoord van Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 4 van de 5 sterren

Great service

Great service, price matched with a major retailers offer and beaten by £5 so for a relatively cheap TV that was great news. The TV was delivered the next day which was a bonus- Thankyou Richer sounds

19 mei 2026
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Antwoord van Richer Sounds - Middlesbrough

Thanks for taking the time to leave your review and for the really kind comments. If there is anything you feel we could have done to achieve a 5 star rating, and we hope to do this next time, please do feel free to let us know..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Helpful and knowledgeable staff.

18 mei 2026
Logo Richer Sounds - Middlesbrough

Antwoord van Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

From ordering to delivery and set up…

From ordering to delivery and set up Richer Sounds were superb. You would never get that sort of service from Curry's. Richer Sounds were cheaper and there was no pressure to buy a sound bar after explaining what we wanted to Paul who advised we didn't really need one.

18 mei 2026
Logo Richer Sounds - Middlesbrough

Antwoord van Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Excellent

Same as every other time, the service was excellent. Only place to go to in my opinion when you want to buy tvs or hifi equipment and accessories. I have been a customer at Richer Sounds for over 25 yrs. The friendly and knowledgeable staff,the service, great advice and prices create the perfect retail outlet. Deliveries are spot on too. Kept updated on progress and delivered with care to room of choice. Also the new LG oled g5 tv i bought is superb as well.

16 mei 2026
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Antwoord van Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

I had a brilliant experience with…

I had a brilliant experience with Stuart and Paul at the end of last year, when I took their advice and went with the Marantz streaming amp. It wasn’t the cheapest option but I’m so pleased I listened to them. It was now time to complete the system with some decent speakers. I always prefer to shop face to face so I once again called the Middlesbrough branch (although over twice the distance from Newcastle you can park outside the shop). Speakers weren’t in stock but they sent a link for payment and goods arrived next day, exactly in the carrier’s 1 hour slot. 20 minutes later my Wharfedale Diamond 220’s were up and running. Well done and 5 stars from me

15 mei 2026
Logo Richer Sounds - Middlesbrough

Antwoord van Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Could not be any better

Could not be any better, the staff are really helpful

14 mei 2026
Logo Richer Sounds - Middlesbrough

Antwoord van Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Good service and good price

Good service and good price - would definitely buy from again. Item I wanted was out of stock so they offered me a good deal on the next model up. Staff in store were friendly and helpful.

12 mei 2026
Logo Richer Sounds - Middlesbrough

Antwoord van Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

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