I contacted Richer Sounds in Southgate after being recommended to them by a neighbour . I have previously purchased from their Swiss cottage branch so was expecting a certain level of service and m... Toon meer
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Lees wat reviewers zeggen
Been shopping with richer sounds since the late 80’s, always experiencing excellent customer service. My streamer developed a fault after 5 years service which could not be fixed. The steamer w... Toon meer
Bedrijf heeft geantwoord
Bought a new TV. Received excellent customer service and was not pressured to go with any particular product. Had a demo of my choice in the shop and prompt next day delivery was arranged. Wouldn't he... Toon meer
Bedrijf heeft geantwoord
I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
157-159 High Street, N14 6BP, London, Verenigd Koninkrijk
- 0333 900 0085
4,9
Uitstekend
1K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service and so helpful as always…
Great service and so helpful as always from staff.
Helpful when I went to collect my product.
Phoned me as promised and couldn't have been more professional.
Thank you all
7 april 2026
Antwoord van Richer Sounds - Southgate
Thanks for your feedback, great to read you were happy with our service.
3rd and 4th TV we bought from Richer…
3rd and 4th TV we bought from Richer Sound. Excellent customer service.
6 april 2026
Antwoord van Richer Sounds - Southgate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Mak was helpful in responding to my…
Mak was helpful in responding to my query about an existing order.
He was able to order a different tv unit to my address.
I am very happy with the service provided.
2 april 2026
Antwoord van Richer Sounds - Southgate
Thanks for your kind review, we look forward to your next visit.
Antwoord van Richer Sounds - Southgate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Southgate
Thanks for your 5 star review, we look forward to seeing you again next time
Clicked and Collected in a couple of…
Clicked and Collected in a couple of days.
Increasingly Richer does not seem to hold anything I am wanting in stock. It would be nice to see something you fancy on the website, trot down to the shop and take it away instantly.
I do understand why this happens but I like instant gratification, not waiting a few days till getting it.
There wasn't a demo model in stock so I had to buy blind. Now I have the unit (Denon AVR S770) I do like it, it sounds good and the price was very affordable. Service in the store was friendly and helpful.
12 maart 2026
i have been a richer sounds customer…
i have been a richer sounds customer for many years and i have bought at least4 tvs. my last LG lasted almost 20 years so when i needed a new tv i went straight to richer sounds for a reasonable price and 6 year guarantee ,peace of mind
24 maart 2026
Antwoord van Richer Sounds - Southgate
Thank you for your wonderful feedback
Rang the Southgate shop prior to their…
Rang the Southgate shop prior to their opening time and the phone was answered. I ask the woman who answered the phone a few questions about the TV and then explained that I was buying as a moving in present for my son and needed it delivered on a certain time on a certain day. All done - no fuss.
The most interesting thing was that my son said out of all the companies he dealt with in relation to any deliveries on his move that Richer Sounds were the best to deal with and even had a call after delivery to check all went well.
I have been buying from Richer Sounds for over 30 years (i think) my first purchase was from their London Bridge Store.
Service service service - #welldone
24 maart 2026
Antwoord van Richer Sounds - Southgate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Had great banter with the guys
Had great banter with the guys. And got a free mug/ album 😃.. plus bought a new set of beyerdynamic ear buds
17 maart 2026
Antwoord van Richer Sounds - Southgate
Thanks for your 5 star review, we look forward to seeing you again next time
Home delivery problem
Problem with the home delivery despite me being at home. My package was redirected to the nearest Richer Sound store and I picked up my streamer the following day.
16 maart 2026
Antwoord van Richer Sounds - Southgate
Thanks very much for the feedback, and for taking the time to leave a review. Just to clarify, your order was placed online using our Click & Collect option, which is why it was sent directly to the store rather than delivered to your home, my apologies for any confusion.
Of course if you have any questions about delivery or collection options in future, or if there’s anything we can help with, please feel free to get in touch via the address below.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Top notch service. A repeat customer.
Me and my wife went in-store in Southgate North London for a new TV. We did not have to wait long to be served. The person that served us was knowledgeable and patient. He explained options. Pros and cons. We knew what we wanted anyway and he matched our requirements.
The delivery process was flawless. We were kept informed as to the delivery time and the TV was delivered in good time. The package was in good condition and so was the contents.
We are still getting used to the many features on the TV. We are satisfied with it, so far.
14 maart 2026
Antwoord van Richer Sounds - Southgate
Thank you for your 5 star review!
Ali the manager was helpful and…
Ali the manager was helpful and provided excellent customer service. We had our television next day and the old one was picked up to Southgate branch
11 maart 2026
Antwoord van Richer Sounds - Southgate
Thanks for your feedback, great to read you were happy with our service.
You as a company are excellent but you delivery firm let you down a lot!
You as a company are excellent, great people but your delivery firm lets you down badly. The delivery firm came to our house and the driver gotr out of the cab but got in again and drove off! We then had an email saying he was "unable" to deliver the parcel nd we would have to collect it from one of their centres which was a way away and hard to park! Very poor service that you should know about!
9 maart 2026
Antwoord van Richer Sounds - Southgate
Thank you for taking the time to let us know about what happened, please accept my sincere apologies for the obvious hassle and inconvenience caused by the courier.
We will ensure we investigate with them, and the driver concerned, as it's clearly not acceptable behaviour. In the meantime our customer service will be in touch to put things right with you..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Hudson and Ali superb customer service
Hudson and Ali superb customer service, they set up my turntable and provided good advice
9 maart 2026
Antwoord van Richer Sounds - Southgate
Thank you for your 5 star review!
Everything was good.From shop…
Everything was good.From shop experience ie knowledge of you colleague to delivery.Thanks
8 maart 2026
Antwoord van Richer Sounds - Southgate
Thanks for your great feedback and for supporting local business.
Excellent service from experts
Excellent service from experts. Dropped in to the Southgate branch, to get advice on the best turntable in our price range. The guy who helped us was superb, his advice meant we now own a beautiful record player, he ordered, match the Amazon price and arranged delivery within a few days.
8 maart 2026
Antwoord van Richer Sounds - Southgate
Thanks for your great feedback and for supporting local business.
Antwoord van Richer Sounds - Southgate
Thank you for your wonderful feedback
Great buying experience with a well…
Great buying experience with a well knowledge staff.
8 maart 2026
Antwoord van Richer Sounds - Southgate
Thanks for your great feedback and for supporting local business.
Enjoyable Experience
I had the full attention of Ali. Nothing was too much trouble. No pressure to buy.
6 maart 2026
Antwoord van Richer Sounds - Southgate
Thanks for your kind review, we look forward to your next visit.
TV received did not work out of box.
TV received did not work out of box.
This was a Friday afternoon.
A replacement was received on Monday with no questions and only support.
Truly excellent service and will ensure I continue to order through Richer Sounds for years to come.
6 maart 2026
Antwoord van Richer Sounds - Southgate
Thank you for your 5 star review, it’s lovely to read your comments.
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