Richer Sounds - Southgate Reviews 

1.479
•
TrustScore 5 uit 5

4,9

157-159 High Street, N14 6BP London, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I cannot fault Richer Sounds in Southgate or their approach to customer service. They have bent over backwards to help resolve a problem with my vinyl player and Dan was an absolute superstar. He li... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very helpful staff on phone call regarding my purchase. Knew exactly the product I was enquiring about and the sale went through seamlessly. Have used Richer Sounds before and the standard of employee... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordering was easy, straightforward, polite and helpful staff. Delivery was next day at no extra cost. Product is brilliant. All in all excellent customer service.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Recently bought LG OLED48C54LA after popping in to see the various Tv's. A great choice which was recommended by the guys in Southgate. Excellent service, outstanding service ,very helpful and next da... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. ook in
  3. Elektronicawinkel
  4. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 157-159 High Street, N14 6BP, London, Verenigd Koninkrijk

  • 0333 900 0085

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(1.479)

24.593 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Very friendly staff

Very friendly staff, great service and prices. After sales top notch. Recommend.

3 februari 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 4 van de 5 sterren

New Marantz cd tuner radio

The supply and prompt delivery were excellent. Paying for the product proved difficult and I eventually was charged twice! However I noticed this on my bank account and a refund was quickly given.
Your staff were extremely helpful.
Michael Hutchinson

16 april 2026
Beoordeeld met 5 van de 5 sterren

Good service from Richer Sounds

I would like to say thank you to Dan at the Southgate branch of Richer Sounds for his help and advice when purchasing a Marantz CD 6007 to replace a failed 6004. After much discussion of many things it was ordered and arrived the next day in-store when I also purchased some 0.5 meter layline interconnect cables.
As some else mentioned in the reviews the CD 6007 has 2 filter options and options for the amp as well, filter 2 works well for me and it plays a rather scratched war of the worlds cd without jumping to another track. Overall I am really pleased with this player.

10 april 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

You supplied what I was looking for at…

You supplied what I was looking for at a good price, and as your shop is quite near to where I live it was easy to collect what I bought.

25 maart 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

I bought some KEF speakers and…

I bought some KEF speakers and subwoofer and was liaising with Corrina in Southgate Richer Sounds who has been extremely helpful in explaining the products and also giving a very competitive pricing. Great experience overall.

14 april 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Great service

Dan was the employee and he was very friendly and had some great advice. Really happy with the q acoustic speakers, they sounds amazing and just got some matching stands that make them sing! Got some half price speaker cable and dan showed me how to add banana clips to the centre cable which was great!

11 april 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Excellent service and product.

Ordering by phone was easy. Service at the shop was very qick, friendly and helpful. Very pleased with the TV I bought.

10 april 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Brilliant service from Mak at Southgate…

Brilliant service from Mak at Southgate branch and Richer Sounds more widely. I have had four Samsung TVs over the years from them and most recently one failed during its 4th year. Their 6 year warranty was a no quibble affair, TV was replaced completely, with Mak overseeing a quick and painfree replacement. Wouldn't go anywhere else than RS.

9 april 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Great service and so helpful as always…

Great service and so helpful as always from staff.
Helpful when I went to collect my product.
Phoned me as promised and couldn't have been more professional.
Thank you all

7 april 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

3rd and 4th TV we bought from Richer…

3rd and 4th TV we bought from Richer Sound. Excellent customer service.

6 april 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Mak was helpful in responding to my…

Mak was helpful in responding to my query about an existing order.

He was able to order a different tv unit to my address.

I am very happy with the service provided.

2 april 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Brilliant service and very…

Brilliant service and very knowledgeable staff

28 maart 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 4 van de 5 sterren

Clicked and Collected in a couple of…

Clicked and Collected in a couple of days.
Increasingly Richer does not seem to hold anything I am wanting in stock. It would be nice to see something you fancy on the website, trot down to the shop and take it away instantly.
I do understand why this happens but I like instant gratification, not waiting a few days till getting it.
There wasn't a demo model in stock so I had to buy blind. Now I have the unit (Denon AVR S770) I do like it, it sounds good and the price was very affordable. Service in the store was friendly and helpful.

12 maart 2026
Beoordeeld met 5 van de 5 sterren

i have been a richer sounds customer…

i have been a richer sounds customer for many years and i have bought at least4 tvs. my last LG lasted almost 20 years so when i needed a new tv i went straight to richer sounds for a reasonable price and 6 year guarantee ,peace of mind

24 maart 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Rang the Southgate shop prior to their…

Rang the Southgate shop prior to their opening time and the phone was answered. I ask the woman who answered the phone a few questions about the TV and then explained that I was buying as a moving in present for my son and needed it delivered on a certain time on a certain day. All done - no fuss.
The most interesting thing was that my son said out of all the companies he dealt with in relation to any deliveries on his move that Richer Sounds were the best to deal with and even had a call after delivery to check all went well.

I have been buying from Richer Sounds for over 30 years (i think) my first purchase was from their London Bridge Store.

Service service service - #welldone

24 maart 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Had great banter with the guys

Had great banter with the guys. And got a free mug/ album 😃.. plus bought a new set of beyerdynamic ear buds

17 maart 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 4 van de 5 sterren

Home delivery problem

Problem with the home delivery despite me being at home. My package was redirected to the nearest Richer Sound store and I picked up my streamer the following day.

16 maart 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thanks very much for the feedback, and for taking the time to leave a review. Just to clarify, your order was placed online using our Click & Collect option, which is why it was sent directly to the store rather than delivered to your home, my apologies for any confusion.

Of course if you have any questions about delivery or collection options in future, or if there’s anything we can help with, please feel free to get in touch via the address below.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Top notch service. A repeat customer.

Me and my wife went in-store in Southgate North London for a new TV. We did not have to wait long to be served. The person that served us was knowledgeable and patient. He explained options. Pros and cons. We knew what we wanted anyway and he matched our requirements.
The delivery process was flawless. We were kept informed as to the delivery time and the TV was delivered in good time. The package was in good condition and so was the contents.
We are still getting used to the many features on the TV. We are satisfied with it, so far.

14 maart 2026
Logo Richer Sounds - Southgate

Antwoord van Richer Sounds - Southgate

Thank you for your 5 star review!

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