Richer Sounds - Southgate Reviews 

Ali the manager was helpful and provided excellent customer service. We had our television next day and the old one was picked up to Southgate branch

You as a company are excellent, great people but your delivery firm lets you down badly. The delivery firm came to our house and the driver gotr out of the cab but got in again and drove off! We then had an email saying he was "unable" to deliver the parcel nd we would have to collect it from one of their centres which was a way away and hard to park! Very poor service that you should know about!

Hudson and Ali superb customer service, they set up my turntable and provided good advice

Everything was good.From shop experience ie knowledge of you colleague to delivery.Thanks

Excellent service from experts. Dropped in to the Southgate branch, to get advice on the best turntable in our price range. The guy who helped us was superb, his advice meant we now own a beautiful record player, he ordered, match the Amazon price and arranged delivery within a few days.

Exceptional service . Thank you so much .

Great buying experience with a well knowledge staff.

I had the full attention of Ali. Nothing was too much trouble. No pressure to buy.

TV received did not work out of box.
This was a Friday afternoon.
A replacement was received on Monday with no questions and only support.
Truly excellent service and will ensure I continue to order through Richer Sounds for years to come.

We have first shopping with R/S around 17 years ago
Perfect service and full of experience staff ALWAYS

I've had Sony TV's for years and always found them to be good quality, reliable and easy to use.
All bought from Richer Sounds due to their good customer service.
Looking for a new bigger screen I browsed the local Currys to narrow down my choice.
After being somewhat taken aback by the Sony price I did some more research on line. I noted that there was some criticism of the Sony quality, compared to their older models and with the functionality of the TV guide in particular.
After speaking to the local Richer Sounds shop in Edinburgh I opted for an LG qned.
As parking is a night mare in Edinburgh I decide to order on line and go for home delivery.
Delivery was super quick and no hassle.
Having set up the Tv I am more than happy with the quality of the picture and the sound.
If I have one criticism it is the set up.
It was achieved more by good luck than good management as there is no manual supplied. The Tv does give you instructions verbally but they are so rapid in heavily accented English that they are impossible to follow.
There is also a recommended viewing facility which I find absolutely infuriating, and as yet haven't figured out how to get rid of it.
Once I've mastered the settings I've no doubt it will be superb.
All in all very pleased with this purchase.

Helpful advice and good product. I’d like to give a shout-out for Dan in Southgate who served me even tho the shop wasn’t yet open. A very kind gesture.

I had a fantastic experience at Richer Sounds Southgate thanks to Daniel. I recently purchased the Cambridge Audio CXN100 and the service was excellent from start to finish.
Daniel was incredibly knowledgeable, patient, and genuinely passionate about audio. He took the time to explain the features of the CXN100 clearly, answered all my questions, and made sure I understood how to get the best out of it with my system. It never felt like a sales pitch—just honest, expert advice.
What really stood out was how friendly and helpful he was throughout the whole process. It made the purchase feel enjoyable and reassuring, especially when investing in quality hi-fi equipment.
The CXN100 is fantastic and I’m really pleased with it, but the level of customer service from Daniel made the experience even better. Richer Sounds Southgate is lucky to have him. Highly recommended!
If you'd like, I can also write a shorter version perfect for Google Reviews (which usually gets more visibility).

Excellent customer service. Called to let me know my earphones had arrived and were very pleasant whwn I went to pick them up.

First class customer service! Price matched the TV and arranged free delivery. I specially like to thank the store manager of Southgate Ali, for being a gentleman and honouring the price match by offering a free soundbar.
I highly recommend this store.

Excellent service and knowledge on my purchase, and efficiency on the refund as a result of damaged TV on delivery (not Richer Sound's fault).

Following my call to Telesales trying to source a specific LG television, the person handling the call (the store manager at Southgate) could see just one branch seemed to have the tv in stock. He explained he would have to phone them to confirm they indeed had the tv and phoned me back later to confirm they would be able to ship to me. That was great as I had drawn a blank on all UK big name shops, none had that particular tv in stock. I appreciate the time taken by Ali to satisfy my order, which was low value.

Good service

Richer Sounds Southgate Store

Mak was extremely helpful and went the extra mile for us, finding us a deal that matched what we were looking for.
All the staff were comfortable to be around, very knowledgeable and just pleasant to talk to.

They even threw in some goodies for us which was amazing.

10/10