Richer Sounds - Telesales Reviews 

Bought the 65inch Qled TCL TV from Richer Sounds. Originally I found it cheaper elsewhere but Richer Sounds price matched and knocked a tenner of. And the TV was delivered 2 days later. Can't complain. Have bought TV's from here before and they have never disappointed. Will be getting my next TV from them as well. Please don't get rid of the price match 🙏

Helpful advice over the phone and the product arrived very quickly.

Great customer service, not only matching a rivals price but beating it too. Very easy to speak to someone regarding the order. Really happy with Richer Sounds

Service was simple and efficient and the person I dealt with was professional and knowledgeable.
Great product( Austrian Audio X-15 headphones).Sound is superb as you would expect from a What Hi-Fi award winner.
Have bought headphones on a number of occasions and will continue to do so.

Excellent service - they performed as they say they should and the price was very good.

We ordered our Pure music centre on Saturday morning by telephone. The sales person was very friendly and efficient and we received our order on the following Tuesday without delivery charge. Our item was in stock at a very good price and it is all we hoped it would be.

Excellent service on the phone (I had some difficulty with the web sit). The turntable arrived the next day & is fantastic.

Having had a bad experience with Richer sounds many years ago with an in store salesman using what I consider dishonest sales tactics, it had put me off buying anything else from them since. However, as they had a competitive price on the TV I was interested in, I decided to give them another try and I ordered the TV from them. I am pleased to say that all went very smoothly, right from placing the order through to the delivery. The price of the TV was reduced the day after I ordered it, after I contacted them they honoured the reduced price and refunded the difference, so I was also obviously pleased with this outcome.

Always a pleasurable experience shopping with RS. They website is easy to use and staff are very knowledgeable and friendly.

Ordered products over the phone. They were very friendly and answered my questions clearly and helpfully. I have never been disappointed by RS customer care, expertise and product choice (and fair prices).

I purchased my TV by telesales, from start to finish I was very happy with the service I received, Jeff was very professional and helpful and delivery was extremely quick, was advised it could take up to 14 work days, it came in 4 days. The TV itself was great price and 6 year guarantee is great to have

I purchased a TV from Richer sounds after they did a price match and the price was very good.
The Telesales guy was very pleasant and helpful guiding me through the whole process. The six year guarantee was a bonus as most other places it was 5years
Delivery was great, ordered Sunday afternoon, delivered Wednesday morning.
Well done everyone.

I bought a new TV and soundbar online. As always the advice and guidance was very helpful and enabled me to make a suitable choice. As can be gathered I have used Richer Sounds in ten past and in all occasions their service has been excellent.

Excellent service! Staff very helpful. Can recommend!

It was very easy to call up, get advice and order our new tv. We got a 6 year guarantee which is fabulous. The gentleman was very helpful. A well established company who we have used before and will use again in the future. Competitive pricing and will price match if necessary.

when I spoke to the telesales person to buy my CD player, amplifier, speakers and turntable, I was not advised that I would also need to purchase a speaker cable. This resulted in a delay in being able to use the items purchased. The people I spoke to were very polite and knowledgable.

amazing offer. Great customer service. Nothing is ever too much trouble with these guys. You know when you go into a typical high street store and say to the staff "Can you tell me about this product please?" and they lean forward slightly to read off the label below the item? Richer Sound don't do that. They know everything about everything they sell. You know when you go into a typical high street store and say "I bought this thing, then I did this thing to it, something happened and now I need you to help me fix the problem I've caused" and they say "Sorry, nothing we can do, you'll have to write to the manufacturer"? Richer Sound don't do that. They say "Yes, thats absolutely not a problem. Let me fix that for you" The way you want to be treated as a customer, that's how Richer Sounds treats you as a customer. If I ever need to buy anything for home entertainment, Richer Sounds is the first, and usually the last, place I go.

It's just a really easy process. I ordered a couple of items - one direct and one via the tele sales team. I needed to collect from my location store rather than home delivery. Vic sorted it all out and it went like clockwork - The speakers are great too !!