Richer Sounds - York Reviews 

2.107
•
TrustScore 5 uit 5

4,9

12 St Sampsons Square, YO1 8RN York, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

As a longtime customer, I'm consistently impressed by the knowledgeable and helpful staff at the York store. They patiently let me use the listening room to make sure the equipment I was auditioning w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Really helpful, patient, thoughtful staff. They listened to what I was hoping to achieve, made suggestions that improved it, rang other stores to source a rare product and were utterly friendly throug... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We had a great experience at the York store. Mike helped us decide on a replacement TV game giving us clear detailed advice which enabled us to make an informed decision about our purchase. He was kn... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. ook in
  3. Elektronicawinkel
  4. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 12 St Sampsons Square, YO1 8RN, York, Verenigd Koninkrijk

  • 0333 900 0084

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.107)

24.562 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent company

Excellent company. Frendly knowledgeable staff. Always a good experience.

27 september 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

The service was prompt polite and…

The service was prompt polite and helpful. Both of the members of staff I interacted with to have my headphones replaced were excellent.

26 september 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

I was interested in headphones and was…

I was interested in headphones and was helped to buy a perfect set. Just what I needed. Great expedience. 👍👍

28 augustus 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

The people know their products very…

The people know their products very well and can answer questions with clarity and confidence.

Pricing is competitive and guarantees usually exceed other retailers.

23 september 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Excellent experience at York store

I recently part exchanged a Mission amp & speakers for an Orange Box L Bluetooth speaker & Project phono box with the York store. The staff were all very helpful responding to my initial enquiries over e-mail. I went into the store & Joe the manager gave me a demo of the Orange box & explained how I could use my existing turntable with it. Joe also went above & beyond as he offered to collect the items I was part-exchanging & did so once I had boxed them up. I was really impressed by the level of service. Thanks Joe & the team at York, I am really pleased with my new purchases.

25 augustus 2026
Review zonder uitnodiging
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

A great experience at York

We had a great experience at the York store. Mike helped us decide on a replacement TV game giving us clear detailed advice which enabled us to make an informed decision about our purchase. He was knowledgeable and empathetic. Received the TV within four days so good service all round. Brilliant. Thanks

15 september 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

I am a perfectionist and I could not…

I am a perfectionist and I could not fault the service I experienced, it was exemplary. Brilliant product choice, brilliant price, brilliant communication and with very knowledgeable staff.
So obviously I would wholeheartedly recommend them

15 september 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

York store

Great service from everyone in the York shop as usual 👍🏼

12 september 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

We were most impressed by the level of…

We were most impressed by the level of technical expertise from Aaron.
We had many questions which he answered fully.
The turntable and speakers are fantastic value!

5 september 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Beoordeeld met 4 van de 5 sterren

They rang back as they were busy when I…

They rang back as they were busy when I initially rang.Got everything right and delivered on a day to suit me.

7 september 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Beoordeeld met 5 van de 5 sterren

Good service as always.

I have ordered my new Marantz av receiver on the telesales. At the moment it is not in stock so I am awaiting delivery. I was very happy with the service I received over the phone with Aaron.

6 september 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Kevin's advice was priceless

Kevin's advice was priceless as it combined clear, understandable explanations with expert knowleged of technical issues. Equally important, he offered a more competitive package than the one available online.

5 september 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

A very satisfied customer.

I had an excellent experience in your shop. Your staff member was really helpful and explained everything very clearly so that I could choose the best product for me. I am delighted with my new radio so thank you very much.

5 september 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Great service.

Helpful staff. Good price. Prompt friendly delivery (arriving when they said they would). Much better than an online A**z*n style experience.

5 september 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

I received excellent service and got a…

I received excellent service and got a quality product thanks to reviews

25 augustus 2026
Logo Richer Sounds - York

Antwoord van Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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