Richer Sounds - York Reviews 

The TV was listed at a brilliant price and cheaper than any other retailer. In addition I got a free sound bar making it an even better deal which couldn't be beaten. Not only was the item and offer great, the customer service is second to none. Highly highly recommended Thank you Richer Sounds :)

As ever. First class service from Richer Sounds. Mike was the man who dealt with my sale.

Well they TV went on they wall and it still hang on they really so fantastic job.

However with they TV Arieal wire it was not very good as it broke and did get new wire they TV picture has no broken squares not that happy with they white plastic case that keeps wire concealed job not well done have wish to get card they person who had fixed TV on they wall but did not get any and they shop will contact they person to call round to reevaluate they job.

Just like too add that through going too Richer Sounds and today no person has been to see what work need to be carried out.

Absolutely fantastic service at the York branch from both Kevin and Arron.

Everything perfect except for the actual payment.
Had to make several attempts to pay.
In every instance at the very end of the process my online banking came up “payment failed”
Spoke to Robin at London Bridge store and he really tried to help but the payments still failed.
Next day spoke to York store and again exceptional help with the guys actually running “dummy runs” whilst I stayed on the phone to see if there was a faulty payment system.
My daughter even tried to buy the tv using her iPad and using her own credit card and that also failed.
Eventually after I suggested giving my card details over the phone it was decided a bank transfer should be used which worked first time.
Nothing showed on any of my credit cards which I had tried to use as they all failed apart from Amex which had four pending transactions for five days!
These have now gone from the account but still it took two days to complete the process.
However top marks to Robin at London bridge store who even offered a small extra discount for 24 hours and the team at York who eventually succeeded in the purchase going through.
Delivery guys great asked where I wanted the tv and very polite and helpful.
The tv is great with an incredible picture.

Great customer service..100% happy all round

Helpful friendly staff, who gave excellent advice.

Like your shops and used them before, prices are low, good quality equipment sold, knowledgeable helpful staff, making happy customers

Excellent, people in york were extremely helpful, knowledgeable and friendly.

I purchased an open box item from this branch, and throughout the process Mike was great. His responses were quick, he was helpful, and the item arrived within a couple of days. Everything was as described, and the discount was good.

Superb knowledge, great patience, understandable explanations, great prices , fantastic service. Honest answers too. I’ve bought TVs from a varied list of shops in the past but these guys are the best in the business - they know their stuff. Thank you York branch

The man who served me was so helpful and enabled me to choose the right one to suit my needs.

Excellent experience from start to finish - happy with the tv

I bought a Sony Bravia8 and Sony theatre 6 from Richer in York. I called at the store at about 10.00 am, not realising they don,t actually open until midday. However I was greeted in a friendly manner and was given much useful information before concluding the purchase. It was a first class experience , absolutely fantastic staff, I think his name was Joe.

Aside from the initial first class buying experience I subsequently had two issues with which help was needed. In both cases a satisfactory outcome resulted in my faith in Richer Sounds being assured and if anything boosted. A replacement power lead, delivered to me by Joe at York, and then an exchange of goods by Kevin, following identification of a fault in an old amplifier, just go to show the determination to satisfy customers. Great job team York 👏👏

Great time spent getting the right product, and value for money

Kevin was very helpful and took time to check things for me. The shop was quite busy and staff were giving customers full attention, a proper experience compared to online guess work.

Great experience ,
Would recommend rather than ordering online,..
Advice from professionals is unvaluable...
Thank you !

From the moment I telephoned the York branch to the delivery, everything went very smoothly. Excellent customer service,

Excellent knowledgeable staff very friendly and super unbiased advise love this company no hard sell here just good customer service