ricochet-nw.co.uk Reviews 7

What a wasteful month. I wish I could elaborate on the fieldwork of this company, but I never got that far. If you expect any kind of basic consideration for personal circumstance, forget it. Don't try to arrange anything with anyone on a weekday for the initial weeks (that may very well extend over two), as the training provided will likely be placed on the same day (with a day's notice) then delayed regardless. You have important appointments that you have a legal right to attend and have informed the company of in advance? Good luck, as the training will keep being delayed until exactly those days for you to either miss or to attend in violation of these basic rights. Don't expect to see a penny come your way during this period either, it's highly unlikely that you'll need to cover expenses for living. No travel coverage, no forward planning, the ridiculous expectation that you must drop everything to cater to their deluded sense of professionalism and drive.

I'm embarrassed to had been with them for as long as I did for such standards. They eventually let me go after the training had been pushed back so much until it was no longer available. I had slept through my alarm for the last training opportunity and take partial accountability for this. However, as I was informed of it the evening prior and my sleep schedule had been thoroughly disorganized by this point, I feel little reason to blame myself.

Overall, avoid like the plague.

Avoid this company at all costs!!

Extremely misleading company who scam young people looking to get into a career in sales. Ricochet are vague in their job description and intentionally misleading when talking about what the job entails and especially vague in terms of salary.

On indeed a salary between 22k and 28k are promised, however you are left to find out on your own that this is in fact false. The job is completely commission based meaning that you are pretty much self employed and will only make this promised ‘salary’ if you make a set amount of sales per day. As well as this, the job is door to door sales which was not once mentioned beforehand. These door to door sales are mostly for different charities that none of the employees actually care for.

Whilst I was on the job I unfortunately encountered somebody who was deaf (whilst working for a deaf children’s charity to promote sign language in schools) and realised how morally wrong this job was. This person proceeded to ask if we actually even knew sign language ourselves (the answer was no) and if we were paid to be here or if we were volunteers. Obviously they did not want to contribute to the cause, knowing that we were only promoting it in order to gain commission.

Whilst on the job you are made to pay for your own train tickets to different locations in order to complete sales (which is not reimbursed). Whilst training you make no commission as you are working alongside someone else who is actually making the sales. This means that I did 3 days of unpaid labour (one of which was a 10 hour shift despite the fact my hours were only supposed to be 8 hours).

From research it seems as though this company are an MLM, which is basically a legal pyramid scheme. They promise extremely fast promotions which don’t actually mean anything they’re just there to make you feel good about what you’re doing and make you want to stay. You are promised all sorts of trips and days out which come from these charities that you are selling for which leads me to believe that the money they are collecting from door to door sales doesn’t even completely go to charity.

Everyday I did work for this company, I saw a plethora of new people each day which makes sense considering the amount of people who must figure this out and leave the position.

Avoid this company, it’s the only job I have had where I actually lost money working rather than earning it.

It’s a MLM. Do not go.

Coming from a carer job I wasn’t really expecting such a driven young team, and how great the team colture is, I’ve developed so much as a person in 3 months, and I’ve learned a lot of skills that I know will be useful for a lifetime.

Applied for this company earlier in the year, and it seemed incredibly promising with a drawn out interview process which was just a cover for the things to come. First day included sitting in a room with about 20+ other people waiting for a group session on 'buisness strategies' and then a whole show about somebody being promoted and the travel opportunities presented. The job initially seems attractive with the whole 'we have 2 office dogs' and 'regular travel opportunities'.

It was incredibly glaring to me how little they care about customers, I never got to my second day and left without looking back, before signing any documents. This entire company is a pyramid scheme and is there to exploit you, do not apply.

This company are SCAMMERS - they scam employees and 'customers'.

When I interviewed with the company, they promised amazing holidays, rewards and a salary of £22-28k. When arriving on my first day I soon learned that I would be doing door to door sales and was on a commission only salary. The other new starters were also pretty upset and felt confused / lied to as well. In a cost of living crisis, this is totally unacceptable.

The company culture is shocking - we are encouraged to lie to potential customers about donations and do 'whatever it takes' to make sales. We knock on doors and ask for donations to the charity, if the customer says no or they cannot afford it, we are encouraged to push harder. I was told to knock on every door regardless of whether these were elderly people struggling to make it out of their chair or whether there were 'no cold calling' signs.

Please stay away at all costs :(

I was looking for a career change and a decided to give saled and marketing a go. I applied for a job at Ricochet where the job advert claimed they offered a salary of £20-28k pa. They didn't ask for experience and I thought the website looked great. I was invited to two interviews where they were very friendly and talked about career progression. Afterwards I get a job offer but I never got sent a contract. I was told I would sign it on the first day. I was slightly suspicious but waited until the first day.

I went to the office on the first day where I sat down in a conference room with a group of about ten people also on the first day. We were told about basic sales techniques and afterwards we were given a presentation from a new client which was a charity explaining to dos and don'ts of fundraising for the cause. I then saw everyone else put fleeces on with the charity's logo going out to do door-to-door fundraising.

We were given documents to sign which didn't say salesperson but said 'Fundraiser'. The contract also said 'Self-employed' which is a loophole so they don't have to give the workers a basic salary, sick leave or annual leave. There was no cap on the commission but it meant that if no money was fundraised despite the hard work, people wouldn't get paid.

I was not happy after the first day but still arrived on the second day and people were preparing to fundraise door to door. This would be having people provide us with their bank details and money being taken out every week. I had a conversation about sales strategies when going door to door. Of course I understand being friendly and giving the people eye contact is fair enough but there there some techniques I found rather dodgy such as making them think they can only provide bank details today so they'll make an impulse decision and giving names of neighbours to make them feel like it's a community.

We were told we would recieve around £20-£40 commission each sale and we were asking for £1 or £2 pounds a week. I'm gonna average £30 commission and suggest I've convinced someone to give £2 a week from their bank account. Doing the maths it would take 15 weeks for that person to pay back the commission costs but there's other costs that go to the company such as the office and trips to Spain for the highest earners. Money we're telling people is going to charity is not going to the charity for at least 4-6 months (maybe longer). This is why I believe we're misleading people as we're not telling them where most of their money is going.

On the second day I was following someone fundraising door-to-door. The people who answered said they couldn't afford it because of the cost of living crisis. The person I followed also ignored several signs asking for no sales people. Not only is this illegal but it's disrespectful. If someone is vulnerable they'll be pressured into giving away money they can't afford and if someone is disabled they'll struggle to answer the door to cold callers which is why those signs exist in the first place. After about 40 minutes I decided to tell the person I was following that I can't do this is good concience and that I quit.

No where in the job application did they mention this was commission only and no where did they say we would be going door to door. In the interview they took pride in being honest and enthusiastic. They were one of those things. They never said anything about being self employed or that this was fundraising instead of selling. I was not the only one who felt that way about the company as I talked to other new starters about how dodgy they had been. No wonder they have so many new starters people are leaving as soon as they found out they had been mislead. I haven't even mentioned that this was 10 hours a day for six days a week which they didn't tell us until the second day.

When I left the CEO asked me 'What did you expect?' like I should have known what this was. If they wanted me to know then why didn't they say the words 'door-to-door', 'fundraising' or 'self-employed' in the application or interview? They never said it wasn't those things but it would have been useful to know. I was vague in my response as they know what they've advertised. They know full well how they're misleading applicants and there was nothing to be gained by answering properly or arguing.

The company should be more honest to people about what the job involves, what the pay is and what the hours are. I understand commission for products and services which is what I was expecting to sell but I don't agree with that amount of commission for what people think is going to charity. There was also no marketing involves in the job so I don't know why it was mentioned.