rijo42 Reviews 

From point of call helped with issue and called out within 24 hours.
Sam is always on hand if anything needed and very helpful.
Great products

Highly recommend brand with amazing after care customer service. We wouldn’t go anywhere else for our office refreshment service partner.

Rijo Coffee - Amazing service from their sales & customer service teams. What ever the question is, they are always helpful. I’ve professionally used Rijo for over 10 years in the Leisure sector. Product feedback is excellent. I highly recommend Rijo 42.

Great experience with getting our coffee machine, from sales to install and aftercare . The whole team are great friendly and easy to talk too.
The machines are easy to use , coffee is great tasting and our customers like it

We love our new Rijo coffee machine and our rep, Shaun, has been super helpful and informative throughout the process :)

We've had a great experience of getting our Rijo machine installed at our school. Our sales rep was Shaun Gibbs, who was excellent throughout - even when we were having issues with the payment processing company! The staff love it, and we were very impressed with the super-fast installation! Very prompt replies to emails and excellent service helped make the whole process run smoothly.

We wanted a coffee machine for our Business Centre, so we set about bringing in a few companies to give us demonstrations of what they had to offer. Rijo42 was the outstanding choice!!

Their representative, Steve Robinson, made it so easy to choose Rijo42. He brought the coffee machine into our Centre, set it up and by the end of his demonstration, there was no doubt that their coffee machine was the one for us!!

Steve asked all the right questions about our needs as a Business Centre. He was then able to recommend the right machine for our building and tenants. Our tenants were able to have a taste of the coffee, hot chocolate etc., on the day and together with Steve's knowledge and the quality of the drinks, we were able to make the right choice for our business. Steve was with us all the way to help us make the right decision.

If you are looking for a coffee machine for your business, then look no further than Rijo42. Our machine is now installed and our tenants are very happy with the choice we have made. The after service is great too. Steve is just on the end of the phone to answer any questions you may have and to offer any practical help you may need. I can highly recommend Rijo42 and their representative, Steve Robinson.

Just purchased a new machine from Rijo, thanks to Shawn we recieved it within a few days , he was very helpful and efficient 🙂

We have just got a machine from rijo42 for our new coffee shop and play. It all started when the rep Shaun Gibbs who came to see us, his thoroughness, knowledge and advice made us feel at ease and we knew we were in the right hands. Since the machine has been installed, we have had so many compliments on the quality of our coffee. We are using Tunki blend. It's incredible. The aftercare from Shaun has been great too, popping in to see us and making sure everything is spot on. What a great start to our relationship with rijo42. I couldn't recommend Shaun and the team at rijo42 enough

Fraud Company avoid .Misleading salesmen.
Verbally they will tell you something different about the deal and when you agree to it they will send a contract from 3rd party company. Where there are hidden charges. We signed the contract by assuming that it contains the information and deal which was given by sales rep.
I can relate to other customers who wrote a review here how they were mislead verbally into a sale.I can see that we were not the only one who were told that we can return machine and close the account. We agree to have a coffee machine for our store. We were told that I we don’t make enough sales of coffee we can return the machine . But now we find out that it’s a lease . Even you sell your business or close down you still have to pay about £15000 for a coffee machine which costs £6000. We were not told about the yearly admin charge by the sales rep. We were not told that it’s not Rijo you are signing contract with. It’s third party called BNP something.

Regarding the free service they agree to give you for three years ours was cancelled after few months after getting the machine because we were not buying stuff.

Pay for what you get, after 5 years and 2 different suppliers Leodis and Lavazza I have finally found the right supplier for my businesses.

Quick delivery, no minimum orders and an actual coffee machine that can make more than 5 drinks without breaking.

I would like to say a thank you to Mr Hal and the engineers Dan and Gavin they have all been extremely honest, helpful and supportive throughout my 2 installations this year.

Was amazing , from the start when Michael came to do the demo to having it installed!
Gone down a storm !

Amazing customer service from Youssef at Rijo 42, he went above and beyond to look after me through a complicated process, making me feel totally supported and valued. Can't recommend enough! And the coffee is amazing too!

We have had thr rijo hot drinks machine for 3 years it's a amazing machine that has generated a uplift to my convenience store sales, I have no doubt to potential customers who are thinking about having a coffee machine on their site to seriously consider the rijo brand.

Honest review from a small family ran business.

Good sales team, good engineers, extremely poor customer service. All of their 5 star trust pilot reviews are from when setting up new machines, they bribe you to give them a top rating. They tried to pressure us into it when it was being installed but we always like to wait to see over a period of time,. and I am glad we did!

Cutting an extremely long story short, my Father owned a touch button coffee machine for 6 years prior to me taking over the shop with no major issues. When I took over in 2021, we upgraded to their state of the art fresh milk coffee machine. We have had nothing but problems with this machine. We are being blamed for missed cleans, only approx. 10 over the 4 year period. Their own engineers say one thing, their development managers say another.

Do not be fooled by their fantastic sales team. Stay clear of this company. As soon as something goes wrong, they lay the blame on the user and take no responsibility.

By seeing some recent reviews, it looks like we are not the only business this has happened to.

Can't speak highly enough from the initial sales enquiry with Shaun, Sharon in sales and Mark the head engineer who are all a huge credit to the business! Very knowledgeable, professional and can't do enough.
Quality, turnaround and install of the machine that hasn't missed a beat...On our open day did 330+ drinks!
Ordering and delivery of stock is seamless and next day with time slot updates.
Oh and the coffee isn't bad either! Although the hot chocolate is proving a real winner!
Damien Harris
Director of BOBHEAD Ltd Rawtenstall

Been using Rijo for the last three years. The coffee is amazing all my customers comment on how much better it is than the other coffee retailers. Love the deluxe chocolate! Wonderful staff and excellent service very responsive to any problems and an excellent service team.

What can I say about my experience with Rijo42
On the day of install some parts were missing so the gent installing could not run a test in the machine and the parts were sent later
When the machine was ready to use the filter was full of sediment and needed flushed and ended up with a salesman on a video call to an installer as they were too busy out of area for the time to fix it

When ordering products I was charged incorrect amounts by my allocated sales team member and to top it off today they have taken £188 for goods in a direct debit they have set up I never even knew about (or any goods I have ordered)

Daniel Bush our accounts manager is fantastic. We had what we thought was a faulty brewer which would have cost us a lot to replace. Daniel came to check on the machine the same day and diagnosed the issue as a blocked tablet slot and took the time to persist in clearing the built up blockage and saved us costs in engineer callouts and unnecessary parts. Great service all around.

Coffee beans overpriced and tasteless it's watery. My usual coffee that I have been purchasing for over 5 years closed. They recommended this company, I cannot imagine why, I set my delonghi to extra strong it made no difference. I kept getting a very bitter taste when I finished drinking, I had to eat a mint. Luckily I still had some of my previous coffee I will not be buying any further orders from this company