rijo42 Reviews 

We purchased one of these machines which we paid almost 6K for which included a service agreement. With this company you have to purchase their own coffee which we did, we had two machines for two different businesses so already had sufficient stock.However another business with a Rijo42 machine were closing and we purchased their coffee which lasted us sometime. Not long ago we had a problem with the machine (which was supposedly covered by a service agreement) when we rang to say we had a problem with the machine the rude woman on the phone said you havnt bought anything of us for sometime. We explained we had bought stock from a business that had closed and we were basically called liars. The rude woman said that we would need to pay an engineer call out fee of £170 and then if the fault was ours we would have to pay for the repairs etc. We once again explained we had bought Rijo42 from a company that had closed and again we were more or less called liars. The fact we had spent 6K with this company had no relevance they just basically more or less called us liars. This company are quite happy to take 1000s from you but once you have a problem they do their best to wriggle.out of everything they promised you when you sign up with them. We are sat with a machine that we paid 1000s for that is now of no use. There are probably better companies out there oh how I wish we had done our research before getting involved with these robbing lying bàs*ards. Avoid this company as they will eventually rob you, treat you like something they just trod in. They have no customer service skills unless they are taking money from you. I put a review on their Facebook page and guess what they blocked My advice is deal with this shambolic company at your own risk. You will lose.out in the end.

I was with my mother-in-law from New Zealand and saw a sign in a small town advertising the real spirit of coffee. After a couple of sips I looked at her and was quite surprised when she said “let’s try somewhere else” and we left our coffee cups full and found a place near by with a proper espresso machine with good beans and new what they were doing. The coffee was awful. I won’t be trying again.

We have just had our brand new machine fitted, Shaun Gibbs was amazing from start to finish! Explained all! Got us an amazing deal we can’t thank him enough! Top quality product!
Here to our partnership with Rijo! ☕️

Great product and service from start to finish sales manager Steve was very helpful and installation was quick and easy

Wished I’d invested in Rijo years ago, the coffee, and options are fabulous, can’t recommend the hot chocolate, it blows other big brands away.
Shaun my rep, was and is fantastic, took his time to go through the machine and a free taster day.
Installation was so smooth and very professional, my clients are really enjoying their new coffee experience
Thanks so much Shaun and team x

Sam Lightfoot at Rijo 42 has completely transformed our coffee experience at Easybathrooms. Their machines and sleek and easy to clean but most importantly produce amazing coffee every time. Sam's demo was first class and he is a top guy, an asset to the company. Thank you

Bought a coffee machine back in 2023 and when we started experiencing issues it was Steve Robinson who came to the rescue. Twice in one week he came after work equipped with new parts and fitted them
Can't thank him enough

We came to see Shaun Gibbs at Rijo42. He was very helpful and make the experience enjoyable! Made us a lovely coffee to try and showed us how to use the machines etc!
The machine has been great since and I would definitely recommend it to anyone!

Hal J was an amazing sales manager. Made the process really easy and kept me well informed. Best interaction I’ve had in some time, absolute credit to the company

Excellent service, fast delivery of products and the best tasting coffee around!

What a fantastic company to do business with. Our rep Daniel Bush goes above and beyond to help us. He's always completely honest and never pushy ( one of the reasons we stay with Rijo), always at the end of a phone if needed and if he doesn't know the answer to something he finds out in no time at all. He never leaves the premises with unanswered questions.

Disgusting company salesman totally lied said the machine was mine at end of payments, and if I decided I didn’t want the machine eventually it could just be handed back, never mentioned it was financed, through another company made me my staff and customers believe it was direct through Rijo, next step financial ombudsman, because the lady that was supposed to be sorting this, doesn’t get back to you when she states she will. Avoid Avoid Avoid

Dan Bush is an asset to your company. A great salesman, professional yet friendly and personable.

Excellent service from Sam Lightfoot and the team at Rijo, Sam came out and did a fantastic demonstration of the machine, we were sold instantly. Installation of the machine was flawless and the customers are loving it. Highly recommended Rijo!

Sam Lightfoot came in and gave a fantastic demonstration, really helpful and polite, had answers for all my questions and couldn't help get the prosses through quick enough for us. The overall experience was fantastic and I'm very happy.

Can't thank the team enough.

Thank you

We have a retail account with Rijo 42 and it seems we've been well and truly stitched up! They sent a lovely Rep who signed us up to 63 months lease rather than a 24 month lease as we required ! They and their heavies at BNP Paribas are now trying to get us to pay the whole duration , even though our paperwork was for 24 months ( only had 2 years on our business lease left )
Lack of support on complaint and when we took out account there were additional
Costs and insurance they wanted us to cover !
Be weary folks and review the market before signing up to this company !
Deeply saddened and now going through Solicitors.
Stressful..and has put us off coffee -big style !!!

Excellent customer service! the guys on the helpdesk are very helpful to our staff and efficient in how they work.

We have been a rijo customer for over 7years. Previous owner had an on going agreement when we took over.
After the first agreement came to an end we decided to make a new purchase bit we are so un happy with the machine we have lost soo many customers. Our customers are ordering the breakfast from us but coffee from next door coffeeshop.
This is humiliating.
Every time we call out for a service we are constantly paying for service plus parts and the coffee still does not taste good.

Dan Bush has been a class act from start to finish

A great product that we love and the customer service has been mega

We had been looking for a bean-to-cup machine in our Nursing Home. We needed it to be easy for the residents and families to access. After a lot of market research e went with Rijo42. Sean Griffin was great to deal with. He did not come across as a pushy salesman. He provided all the information we needed and gave us the time to think about everything. Since we have got the machine everyone loves it. We have had fantastic customer service throughout from everyone we have dealt with. I would highly recommend Rijo42. Besides the fact the coffee is amazing, the hot chocolate is on another level!