Fuming. Set up all good, then a business verification 3 days later. shuts the line down. noone calls, noone emails. Just dead lines. The only way to communicate is a number with a stupid AI receptio... Toon meer
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Lees wat reviewers zeggen
I need a specific requirement for two companies and a switchboard. Ring central were not the cheapest quote but their member of staff Fayo really gave me confidence in what they did and they even got... Toon meer
Bedrijf heeft geantwoord
Terrible customer services, very unprofessional and not helpful at all. They don’t know to rectify them when it’s their own mistake. They say they will call back and never does call.
Bedrijf heeft geantwoord
We've been working with RingCentral as an integration partner, connecting their digital phone lines with our POS systems so the phone number appears directly on the till. The integration has worke... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
All inclusive: voice, conferencing, HD video meetings, collaboration, contact centre & more! RingCentral is the largest and fastest growing pure-play cloud business communications provider in the world. We offer our customers a true enterprise grade solution, regardless of their size. With over 350,000 customers on our platform, we service customers of all sizes and industries globally.
Contactgegevens
2nd Floor, Cross, 85 Uxbridge Rd, W55TH, London, Verenigd Koninkrijk
- 02037438000
- www.ringcentral.co.uk
3,2
Gemiddeld
676 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I wanted to cancel my contract
I wanted to cancel my contract.
First they force your to ring up.
then they keep you on hold for ages.
then they tell you to ring back 30 days from the end of the next billing period, rather than just cancelling the subscription there and then, they hope you forget and then you are trapped for another billing period.
21 februari 2024
Review zonder uitnodiging
Antwoord van RingCentral UK
The Review Team hears your frustration surrounding your cancellation experience. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. If you have further concerns, we encourage you to read through our Terms of Service thoroughly to ensure you understand our policies and your obligations as a user of our products.
If you have questions or would like to continue the conversation, we encourage you to email us at review@ringcentral.com. Thank you!
Great 24/7 community helpline
We used RC to provide a 24/7 community helpline during Covid. In the 4 years it has operated, it has been absolutely rock-solid and of enormous value to the community.
We were particularly impressed with the voicemail to email text translation feature - this allowed us to quickly examine out-of-hours calls for urgency and personal needs.
The translation quality was very high - there is no doubt that this feature has helped us identify urgent situations for vulnerable people in Ludlow.....
The call routing features allowed us to create a pool of volunteers who could choose the times they were available, so we could provide the cover wee needed and we were able to protect the volunteer phone numbers from disclosure - an important point in a community.
I would have no hesitation is recommending RC to anyone heeding this kind of service.
Chris Deaves,
Trustee
Hands Together Ludlow
29 januari 2024
Review zonder uitnodiging
Antwoord van RingCentral UK
Chris, the Review Team thanks you for sharing your positive experience with RingCentral! It is excellent to know that our product features have contributed to the success of your business; we are delighted to have played a crucial role in supporting your community helpline during Covid.
We sincerely appreciate your recommendation! If you want to share more about your experience, please email us at review@ringcentral.com.
Absolutely useless
Absolutely useless. They charged money from my account for advance payment despite confirming the cancellation. We have been on calls where they have asked to send email and send numerous emails but they don't bother responding and resolving my refund issue. I felt cheated therefore PLZ DONT use this Company again..
23 januari 2024
Antwoord van RingCentral UK
The Review Team takes your concerns seriously, and we would love to assist you in improving your experience. Please email us with additional details at review@ringcentral.com, and we will do our best to turn this around. We look forward to hearing from you!
UPDATE: We are very glad this matter was sorted out. Thank you, and we wish you the best moving forward!
Avoid at all costs. Pushy sales reps will mis-sell you!
I set up with RingCentral back in May 2023 - we have had problem after problem with the service. The pushy sales rep based in Manila mis-sold us the service on the promise of the world but failed to deliver very much at all. We were mis-sold and promised several features that the service does not support. The support team in Manila have been awful and are so difficult to deal with. They have changed my account manager 3 times. No one seems to know what they are doing. We have requested to cut the service early as our phones are not working properly - full of issues every day. RingCentral will not fix the issue and they are refusing to let us out of our contract early. We are in the process of terminating the service and unfortunately, we will need to loop in our legal advisors to sort out the mess. very very poor all-round. Avoid at all costs.
12 januari 2024
Antwoord van RingCentral UK
Adam, the Review Team sincerely apologizes for the challenges you have experienced. We understand your concerns and would like to address them. Please email us at review@ringcentral.com with your account details, and our team will investigate and work with you to find a resolution.
Thank you for bringing this to our attention, and we hope to hear back from you soon!
Simple and effective VOIP solution with…
Simple and effective VOIP solution with great routing and answerphone ability. Liam is a very helpful and attentive account manager too
1 november 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Hi Mike, thank you for your positive feedback! The Review Team is delighted that RingCentral has provided a simple and effective solution for your needs, and we appreciate your recognition of Liam's excellent support. If you would like to share more about your experience, please email us at review@ringcentral.com.
We appreciate your business!
Just What We Need
We have used RingCentral for two years and love its flexibility, quality, and reliability of each call. We use it to speak to the US on a daily basis and can do so anywhere where there is 4G or better or in wifi range. We have both US & UK identified numbers, and so can give the impression we are calling from New York or London from our laptop or smartphone
We would not be without it now.
21 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Tim, thank you for your glowing review! We're thrilled to hear that RingCentral has been a valuable communication tool for your business! It is fantastic that you've been leveraging RingCentral to communicate seamlessly while enjoying the flexibility to make calls from anywhere.
We appreciate your loyalty over the past two years and are honored to be an integral part of your communication strategy!
Bad Service, Unhelpful and Unreliable Company
We had 24 months contract with RingCentral but encountered technical issues. We request RingCentral to fix issues but they were unable to even though we continued paying the monthly fee with the hope that they would fix the problem.
We informed RingCentral about ongoing issues with their service to us and gave 30-day notice to request cancellation and informed them that we did not wish to renew after 7th December 2022.
We called RingCentral and they informed us that we were not owing or had outstanding balance on the account. They informed us that they would escalate the issue and get back to us.
After some months, RingCentral sent a bill for early termination fee payment. Since they have been sending bills through their agents to us to make payment. Even though RingCentral had informed us that we had no outstanding payment. And RingCentral has not responded to us.
19 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
The Review Team appreciates your feedback and would love the opportunity to turn your experience around. We understand the importance of clear communication and timely issue resolution and are dedicated to addressing your concerns. Please email us at review@ringcentral.com so we can do what we can to assist you; we are committed to earning back your trust! Thank you for your patience and understanding during this process.
A first class experience.
As a small business we have been using Ringcentral for a number of years without any issue or cause for concern. Our time is valuable so a robust system that "just works" is invaluable to us.
Well done team for producing and maintaining a great system.
Have a lovely christmas all and best regards for the new year.
15 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Thank you for your kind words and for choosing RingCentral for your small business needs! We're thrilled to hear that our system has proven to be robust and valuable for your operations.
We wish you a joyful Christmas and a prosperous New Year!
It does what I need it to do
It does what I need it to do. I work from home for my local community. It means that I can manage when I receive calls and stop out of hours disturbances.
14 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Thank you for sharing your positive experience! We're proud that RingCentral allows you to manage your calls effectively while working from home. If you would like to share more, you can always email us at review@ringcentral.com.
We appreciate you and your business, Jacky!
Great service
Great communication, maintaining a good service whenever required.
14 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Hi Jack, thank you for your positive review; we are delighted to hear about your great experience with our communication services!
Thank you for choosing RingCentral; we appreciate you and your support!
System is Easy to use and...!
The customer service is immediate and they try with all their resources to assist any personnel with any issues.
14 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Hey Jason, the Review Team is thrilled to hear that you find our system easy to use and that our customer service has been prompt and dedicated! Your feedback is valuable, and we appreciate your recognition of our team's efforts.
Thank you for being a loyal customer!
Very happy with RingCentral
Very happy with RingCentral.
I have been able to port all of my calls through a custom made switchboard which stops any annoying spam calls getting through but also facilitates organising personal/business/other business calls. Really good service and good control over the system.
14 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Hey Stephen, the Review Team appreciates you for sharing your positive experience! We're pleased to hear that our custom switchboard has helped you manage calls effectively and has assisted in mitigating spam calls.
Providing excellent service and giving you control over your system is our priority! If you would like to share more, feel free to email us at review@ringcentral.com.
Thank you for choosing RingCentral; we appreciate your loyalty and support!
Happy with services
14 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Hi Ali, thank you for your positive feedback; the Review Team is delighted to hear that you're happy with our services!
If you have any specific feedback or requests, feel free to reach out to us via email at review@ringcentral.com.
We appreciate your trust and support!
Liam
I had the pleasure of speaking with Liam today about Ring Central support, and I must say it was an incredibly positive and helpful experience. I truly appreciate Liam's dedication to customer service and his commitment to ensuring a satisfactory resolution. It's encounters like these that reaffirm my confidence in Ring Central's support team
5 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Hi Gemma, thank you so much for taking the time to share your positive experience with our Support Team, and specifically with Liam. We are delighted to hear that your interaction was both positive and helpful! Liam and the entire Support Team are dedicated to providing excellent customer service, and it's rewarding to know that Liam's commitment to ensuring a satisfactory resolution has reaffirmed your confidence in RingCentral's support.
Thank you for choosing RingCentral; we appreciate your business and loyalty!
good suppot
clear concise no rush plenty of time to listen and support our needs.
thanks you for helping
13 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
The Review Team is thrilled to hear that you are having a positive experience and find our Support Team to be clear, concise, and attentive to your needs! At RingCentral, we believe in providing ample time to listen and support our customers, and it's great to know that we've been able to assist you effectively.
Thank you for choosing RingCentral; we appreciate the opportunity to support you!
The Ring Central Service
We have worked with Ring Central for many years and their value to our business, their excellent support systems and continued innovation make them one of our best suppliers and partners.
13 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Thank you for your loyalty and for taking the time to share your positive experience with RingCentral! We are truly grateful for the many years of partnership with your business. Your kind words about the value RingCentral brings to your business, our excellent support systems, and our commitment to continued innovation mean a lot to us. Our goal is to be a reliable and innovative partner for your communication needs, and we're thrilled to hear that we've contributed to your business success!
We appreciate you choosing us and look forward to many more years of collaboration!
Ring Central is the best phone service…
Ring Central is the best phone service provider I have ever worked with . What they say they does . There are no hidden charges at all . Glad to be a part of ring central for more than 3+ years . More to come
13 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Hey Zakir, thank you for your glowing review! The Review Team is thrilled to hear that RingCentral has been the best phone service provider you've ever worked with. Your feedback about our commitment to delivering what we promise and the absence of hidden charges is greatly appreciated.
It's fantastic to have you as a valued part of the RingCentral family for more than 3+ years; we look forward to providing you with many more years of excellent service and support. We appreciate you for your trust and for being a loyal member of the RingCentral Community!
Fantastic customer care and account…
Fantastic customer care and account management. A comprehensive product that is highly flexible and with great UX throughout.
13 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Dominic, thank you for taking the time to share your feedback! The Review Team is delighted to hear you've had a fantastic experience with our support and account management teams. It's our goal to provide top-notch service, and we're thrilled that we've met your expectations! We're also pleased that you find our product comprehensive, highly flexible, and with a great UX. Your recognition of these aspects means a lot to us, as we are continuously working to deliver a seamless and user-friendly experience!
If you have additional feedback or if there's anything specific you'd like to share about your experience, please feel free to email us at review@ringcentral.com.
I cant fault ring central
I cant fault ring central, they are very helpful if we have had any queries, and the system works well for us.
12 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Hannah, thank you for your feedback! If you have any questions or would like to share more, please email the Review Team at review@ringcentral.com. We appreciate you and your business!
Been using RC for years
Been using RC for years. Good reliable service and now with a UK support team that’s even better.
Would definitely recommend to other business users.
12 december 2023
Review zonder uitnodiging
Antwoord van RingCentral UK
Hey Ryan, we appreciate your stellar review! We are proud to provide you with a product and service that you highly recommend to others.
Thank you for your years of loyalty; we look forward to many more!
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