RingCentral UK Reviews 

676
TrustScore 3 uit 5

3,2

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Beoordeeld met 2 van de 5 sterren

Fuming. Set up all good, then a business verification 3 days later. shuts the line down. noone calls, noone emails. Just dead lines. The only way to communicate is a number with a stupid AI receptio... Toon meer

Beoordeeld met 5 van de 5 sterren

I need a specific requirement for two companies and a switchboard. Ring central were not the cheapest quote but their member of staff Fayo really gave me confidence in what they did and they even got... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Terrible customer services, very unprofessional and not helpful at all. They don’t know to rectify them when it’s their own mistake. They say they will call back and never does call.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We've been working with RingCentral as an integration partner, connecting their digital phone lines with our POS systems so the phone number appears directly on the till. The integration has worke... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Telefoon- en internetdienst

Geschreven door het bedrijf

All inclusive: voice, conferencing, HD video meetings, collaboration, contact centre & more! RingCentral is the largest and fastest growing pure-play cloud business communications provider in the world. We offer our customers a true enterprise grade solution, regardless of their size. With over 350,000 customers on our platform, we service customers of all sizes and industries globally.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

676 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 94% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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3,2

Alle reviews

(676)

28 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

It’s very convenient and love the…

It’s very convenient and love the price! The customer support is excellent too.

-Kanza from Eximus Education

11 december 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Hey Kanza, the Review Team appreciates your great review!
Thank you for your kind words. We value you and your business!

Beoordeeld met 5 van de 5 sterren

Came across RingCentral whilst working…

Came across RingCentral whilst working at a different company and was impressed from the start! Introduced it to our company approx 3 years ago and haven't looked back!

They were helpful from the beginning, helping us to get set up and 'live'. In fact, we can just log on and start making calls. Calls are easy to find and monitor, which is extremely helpful from a training point of view.

Extremely cost effective too, which is great for any size business. Would not hesitate to recommend RingCentral.

11 december 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Louise, the Review Team cannot thank you enough for your stellar review! It is great to hear how our product and service have exceeded your expectations.
We treasure your loyalty and high recommendation!

Beoordeeld met 5 van de 5 sterren

Great support from the team at…

Great support from the team at RingCentral. I'd highly recommend them to any small business looking for an effective phone system at a competitive price.

4 december 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Hi Peter, thank you for your fantastic feedback! We appreciate your high praise and continued loyalty.

Beoordeeld met 5 van de 5 sterren

Awesome Customer Service and support…

Awesome Customer Service and support until my issue was resolved. They continually updated without prompting and brought matters to a satisfactory resolution.
Thank you Sania Akthar

6 december 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Dr. Ahmad, the Review Team appreciates you for sharing your positive experience with us and the community! We are proud our Support Team delivers such a top-notch experience.
Thank you for your business and loyalty!

Beoordeeld met 5 van de 5 sterren

Sania at RingCentral

Sania was a delight to speak with, she was helpful and intuitive in connecting the dots to create effective solutions between what our company needed and what was available across RingCentral - we look forward to working with her further.

5 december 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Sam, Great to hear! Thanks so much for taking the time to share this feedback about Sania! We'll be sure to share this with her leadership!

Beoordeeld met 5 van de 5 sterren

I recently had the pleasure of…

I recently had the pleasure of receiving customer support assistance from Liam over the phone, and I am compelled to share what an outstanding experience it was. Liam's dedication to providing excellent service truly stood out during our interaction.

From the moment Liam answered the call, it was evident that he possesses a deep understanding of the company's products and services. His knowledge was invaluable in helping me navigate through my concerns and questions. What impressed me the most was Liam's patience and willingness to take the time to explain things thoroughly, ensuring that I felt completely supported.

Liam's friendly and approachable demeanor made the entire customer support experience pleasant. He actively listened to my issues, demonstrating a genuine interest in resolving them promptly. It's rare to find a customer support representative who goes the extra mile, but Liam certainly did. He addressed my concerns with efficiency and ensured that I left the conversation feeling satisfied.

Moreover, Liam's problem-solving skills were exceptional. He tackled each issue with a positive attitude, demonstrating not only technical expertise but also a commitment to ensuring that I, as the customer, felt heard and valued.

In conclusion, Liam's exemplary customer support left a lasting impression on me. If you're looking for a dedicated professional who not only understands the products but also provides unparalleled support with a smile, Liam is your go-to person. My experience with him was nothing short of fantastic, and I highly recommend Liam for anyone in need of stellar customer support. Five stars well-deserved!

5 december 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Ann, We're very pleased to hear about your experience with Liam. We're excited to share this feedback with his leadership so they are aware of the value he's brought to your RingCentral experience! Please do keep in touch moving forward and let us know if we can support you in any way!

Beoordeeld met 5 van de 5 sterren

Value of money

Wonderful company to have business with. Cheap rates with excellent customer service.

4 december 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Karolina, Thanks for taking the time to share your experience! We love knowing we're your business and helping you keep costs down! Stay in touch!

Beoordeeld met 5 van de 5 sterren

Easy to use and practical platform with…

Easy to use and practical platform with friendly customer service.

30 november 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

We're thrilled to hear you find it easy to use, Demi! We're always working to make the experience easy for our customers! Keep in touch and let us know how we are doing. Thank you!

Beoordeeld met 5 van de 5 sterren

Excellent company

I have been with this company for the past 14 years. Not once has anything gone wrong.

They communicate effectively when there's going to be any changes or updates.

There's always someone to talk to whenever l needed support.

29 november 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Wow! 14 years! We're so pleased to continue to support your business and are grateful for your loyalty!
And we're glad we're able to help when you need it! We thank you for taking the time to share.

Beoordeeld met 5 van de 5 sterren

I really like it

I really like it. ringcentral is a good partner.

29 november 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Thanks for sharing this, Dr. Takci! Glad to be your partner! Thanks for taking the time to share your experience! Please reach out if we can assist!

Beoordeeld met 5 van de 5 sterren

More than happy with the service

More than happy with the service, lots of opportunity to customise features - and for when things get too technical, the support team have been quick to set things up for me.

29 november 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Stuart, Thanks for posting your experience.
We're thrilled to hear from you and glad to know that you're getting what you need.
Please keep us up-to-date on how things are moving along! It's lovely to hear from you.

Beoordeeld met 5 van de 5 sterren

Great service for a digital phoneline

A great service for those needing a phone line, but not a physical one. We've dealt with Ring Central for the last 3/4 years and it's been perfect.

29 november 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Jonathan, Awesome to hear you're a long-time customer!
Thanks for taking the time to share your experience.
We strive for perfect! Take good care!

Beoordeeld met 5 van de 5 sterren

Amazing company to work with really…

Amazing company to work with really good account managers!

29 november 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

We've got the best Account Managers! Great to hear about your experience, Adam - Thank you! Stay in touch!

Beoordeeld met 5 van de 5 sterren

A great VoIP service

It's a great VoIP service that is competitively priced for us as a small business. 100% reliable software with efficient customer service back-up when required. As we serve clients in several countries, it is great to have access to and be able to switch between international caller ID's.

28 november 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Menno, Great to hear that the versatility is such a benefit to your small business.
Keep us updated on how things are going and thanks for taking the time to share this feedback.

Beoordeeld met 5 van de 5 sterren

Good software with many functions

The software is quite in depth, so we nearly always request customer support when making changes to the setup and functions. We have found them to be very helpful and quick in response

24 november 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Felix, We love hearing that support helps keep you moving forward.
We're always here to help!
Thanks for sharing your experience.

Beoordeeld met 1 van de 5 sterren

Cancellation process was painful...

I previously gave Ring Central a four star review, as I had used their service for many years and had no major issues. It worked but it had so many features I had no need for.

I decided to move as my requirements are very basic and I had found a much cheaper alternative that fitted my needs.

They force you to call them to cancel your account - basically so that their retention team can persuade you to stay.

I started the process last Friday and it's taken until now to get my account cancelled. Calls were dropped, calls were initially never returned, the support case I got opened by dialling to speak with their sales team, as that was the only way I could get to speak to a human was closed, as it was the wrong department!

As I got increasingly frustrated, I did finally get a response, the actual closing process took less than 5 minutes.

Moral of the story, if you are going to force a process which is involves human interaction rather than automated, make sure you have enough humans!

24 november 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Sorry to hear about this, Robin - we are always working to improve our processes around cancellation and will share your feedback with our internal teams.
Best of luck to you!

Beoordeeld met 5 van de 5 sterren

It just works

I have been using Ring Central for many years as it just works. I have always had a stable connection with clear call quality and the convenience of being able to receive office calls wherever I am in the world.

24 november 2023
Review zonder uitnodiging
Logo RingCentral UK

Antwoord van RingCentral UK

We love to hear reviews like this! Thanks so much for sharing how you use RingCentral! We're thrilled to know it's keeping you connected.

Beoordeeld met 5 van de 5 sterren

Ring Central delivered a complicated system that works

Ring Central helped me set up a rather complicated, non-standard call forwarding system six months ago and it has been working perfectly since. Initial set up took longer because of the unique call forwarding we needed, but the technician was super helpful and we've had no problems at all. The weekly reports are helpful to ensure we don't miss any incoming leads, the admin portal is user friendly and the price is good. Definitely recommend Ring Central.

23 november 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Jade, It's a pleasure to learn more about your specific use case and how RingCentral's set up has helped your teams.
We're grateful to you for sharing this feedback and hope you'll keep in touch and let us know how we're doing.

Beoordeeld met 5 van de 5 sterren

The staff are very helpful

I spoke with Sania on the phone and helped us set everything up. She was very quick to get in contact with and kept us updated on everything that was going on.

22 november 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Charlie, We know the value of consistent communication as you get your system set up. Lovely to hear that Sania supported you every step of the way.
Please reach out if we can lend a hand of support moving forward. Thanks for taking the time to share this review with us.

Beoordeeld met 5 van de 5 sterren

Simple and easy to use

Simple and easy to use, really helpful to be able to download to a mobile phone and go offline when not at work. No issues using it, helpful team in the office when I have had a query.

15 november 2023
Review zonder uitnodiging
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Antwoord van RingCentral UK

Becky, Thanks for your review - Glad to hear you're taking advantage of the flexibility that the phone app provides! Keep us in the loop about how things are going!

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