Rite Aid Reviews 335

long lines for pharmacy, poor service from staff. consistently bad.

Lets start w the higher up, the district manager mike does not do his job! He never communicates and hes fake!! And he never greets when he enters the store but he demands that we have to greet the customers. The store managers have all been a disaster they come with no experience at all and its like dumb and dumber leading each other blindly! Unfortunately bad management led the store to be closed in the best neighborhood of forest hills. They hire managers who are clueless about the business, for God sakes the cashiers know more than the managers. When i started working there i had a decent young manager Gordon Fretz , soon after he left the dumb and dumbest took over David and Paul wrecked our rite aid with bad management both hardly ever showing up to work and the few days they come they pressure cashiers to do false surveys that they are great managers. Its the corruption of the higher ups not training and disciplining the managers correctly....thanks to them we keep losing our pharmacies.

RiteAid, 225 Liberty Street, Battery Park, New York City, messaged me to say my prescriptions would all be ready between April 9-11. When I went to collect on April 11, I was told they were not ready and I should come back on April 28.
I felt so let down: we are talking medicine I must take daily and they all need to be on time. The above was not the first time it happened. The pharmacy staff, especially the pharmacists, come across as very uncaring, unprofessional and unhelpful.
I decided to take my business elsewhere. I am glad I did. Walgreens, I found, has a very good App with excellent functions, among which is a step-by-step guide to switch from Rite Aid to Walgreens without leaving home. A painless transition. And I am very happy and, honestly, quite relieved, with my switch. Customers should never have to tolerate shockingly bad treatment - when this happens, they should take their business elsewhere.

The rite aide at 1605 Broadway in Toledo ohio has trouble with delivering medication. You have an option to choose a time of delivery and rarely is it delivered at that time if at all. The delivery option needs improvement

I have been a loyal customer for over 30 years to my Local Pharmacy in Fairport. In 2018 I moved to Lancaster and my husband, and I went to the Rite Aid on Central Ave, in Lancaster. We both had nothing but issues with them, Rx not filled in a timely manner or not at all. Then we are asked to wait or come back, only to come back and they are still not filled. I signed up for TEXT alerts, which I had in Fairport and to this day have not received one from the Pharmacy telling me my script is done. I have signed up 2x’s for this service with zero results. IN 2018 my husband got fed up and went to Walgreens and has had no issues at all, he told me to go there but I really like the Rite Aid and was trying to be loyal to this one.
The Pharmacist is very rude, she is just too full of herself to help. We have had insurance issues, my husbands company changed providers and we got new cards- I gave them the new card and thought they were using it. I found out for over a year they were not using the right card and our Rx’s were no going through the correct insurance. Apparently, they were using a coupon, which I was not even aware of. I went to pick up my Rx and ask for a copy of my Rx receipts because I was not seeing them on my plan. She told me I did not have insurance, after an explosive minute, I gave her my card again. She then told me I would have to wait and come back the next day because she had to call my Dr to rewrite the script. Was she crazy I never heard of such a thing, I even questioned her thinking she meant insurance, but no she meant Dr. So, I paid reg price and told to make sure it was in the computer for next month. OMG guess what it was not there, my Rx was not ready, I told them I would be back at 9am to have it ready. My husband was they’re at 9:15 and was told he would have to wait 20 minutes. I am guessing everyone in Lancaster is retired because the Pharmacist seems to think we have nothing to do but wait for them.
So, guess what, GOODBYE RITE AID, I am going to WALGREENS and sending all my patients their as well.

I was having an issue refilling my rx. The pharmacist, Austin Elliot was assigned to me to explain the policies and practices. To say I was stressed is an understatement. I was actually freaking out. Austin was amazing! He kept his cool (which helped me keep mine). He worked with me, and my MD to come to a resolution. I cannot say enough about Austin! He was such a huge help, and continues to be my advocate. I am so grateful for his above and beyond help! Thank you Austin, you’re a rockstar!!😊

awful customer service. placed an order on 1/25/2022. Contacted via chat on 2/14/2022. Was given the tracking number (it was never emailed to me). Tracking showed delivered in New York (delivery address is Indiana). Was told the distribution team would take a look and reach out. I had to contact again via chat on 3/1/2022 which is when I was told my order was canceled. Why wasn't I contacted about my order cancelation via email or phone?

The pharmacists are EXTREMELY rude and insensitive as well as condescending. I will NEVER go here again.

I have nothing good to say about my experience at the pharmacy. Lines are long meds are not ready staff is rude

Really good pharmacy I would recommend anyone go there changed their staff all new employees work there,
Medicines became reasonable there changed their image.
The company is a pleasure doing business with.
Keep up the good work.

Rite Aid SUCKS! I scheduled an online appointment for a J&J booster for my son. The first available was two weeks out, which happened to be one day before he was required to upload the proof. We got there and they said they didn't have J&J, only Pfizer and Moderna. I asked why they were scheduling appointments if they didn't have the vaccine and they couldn't respond. I asked why they didn't call to inform us ahead of our arrival and they claimed their phone was out! I find that very unlikely. They refused to try to find us another location that had the booster.

I was an employee at rite aid for almost 3 years. It was the WORST experience that I have ever had with an employer. I mean absolutely horrible. I would NEVER recommend anyone to work for them. I was always over worked and underpaid. In my opinion they don't value their employees. The people that's supposed to lead by example would curse you out. And I have seen them do the same to their customers. Very unprofessional. And again the WORST COMPANY THAT I'VE EVER WORKED FOR.

I’m writing a review on Rite aid pharmacy PollyDrummond Rd , shopping center
Newark Delaware .
When checking out today I hit one star review thinking I could hit up to 5 .
I give them a 5 star Always !! Love them for years of service . Ben , Hannah , Denae , kirstin , Bob . All employees and pharmacy staff are just wonderful!! Excellent in every way !!! Always recommend!!!!
Sincerely Donna Cutrona ( patient - customer ) thank you

Rite Aid Peoples Plaza Glasgow DE sucks when Rasha((Head honcho pharmacist) is not there. The Male African pharmacist on duty tonight was an ignorant,, rude, WEAK man! I ran out of my anxiety/depression rx. I have an appointment w/Dr at 7:15am tomorrow. I asked this person if I could "borrow" 1 pill. His response was " NO answer" until they closed at 8 pm. Then he told the cashier to tell me he was not going to do it! It is not like I was asking for Narcotics! What a POS! I bet if it was his family member there would not have been an issue! I think Doctors and pharmacists both should read up on what could possibly happen to a person if they stop taking anti depressants/anxiety rx cold turkey! It could be life threatening. After going here for 12 years I will be switching pharmacies and doctors after tonight.

Tried to get a Covid test and it takes me through a hundred screens and I have to divulge private information before even knowing if a test is available. Super annoyed I went through the whole process and the first available appointment is three days away. Tell me that before I start filling out all of your stupid forms!!!

Went to pick up the Insulin I need to live and was told the pharmacy is short handed and to come back tomorrow. This is after they lost my insulin last time and sent me home with the wrong meds. What kind of business could treat their customers this way? One that supplies live saving medication I guess. Already looking at moving prescriptions to another pharmacy since my continued existence is not a concern to Rite Aid.

The results took a bit longer than 5 days.

the Pharmacist at 2002 Ave U is Nasty!
The blonde grey haired one and the workers don't know what they are doing and are plain arrogant..
Terrible place to go

Didn't expect it to take four days for a Covid PCR test. It's been 3 1/2 days and still no results. If Covid is that serious, staff it up and get the results back in a timely manner.

I have had nothing but a nightmare month after month getting my 30 day stiolto respimat in. Every month I order it ... then call they say it's ordered for tomorrow go in next day and it is never there. I am changing my pharmacy with the new year. Enough is enough of terrible service.