Riverside Reviews 

Extremely poor treatment and no meaningful support

Riverside – completely failed me when I needed help most

My experience with Riverside has been extremely distressing and, in my view, completely unacceptable.

I have experienced serious and ongoing ASB from another tenant for around three years. On 1 August 2026, at approximately 5:10am while I was asleep, the situation escalated dramatically. There were serious threats, racist abuse, an attempt to force entry into my home and property damage, including damage to my doorbell camera. The incident was captured on CCTV and reported to the police.

Despite the seriousness of what happened, I have been unable to safely return to my home for around three months.

Riverside has been fully aware of the circumstances. The police have provided supporting information regarding my safety, and I have supplied evidence including CCTV. Riverside eventually confirmed that my management move had been accepted, yet I am still waiting for suitable accommodation and have repeatedly had to chase for information.

What I find particularly unacceptable is the lack of practical support, urgency and clear communication. I have repeatedly contacted Riverside asking what is being done, only to be passed between teams or told that I need to wait. Meanwhile, I remain displaced from my home.

I have even gone through Riverside’s formal complaints process, including Stage 1 and Stage 2, because I felt my situation was not being properly addressed. Instead of feeling supported during an extremely difficult period, I have felt like I have had to fight simply to get Riverside to take my circumstances seriously.

I am also continuing to be charged rent for a property that I have been unable to safely live in. I am now seeking independent legal advice regarding this and Riverside’s handling of my case.

Three months without being able to safely return home is an extremely serious matter. A housing association should not leave a tenant feeling abandoned after such a serious incident, particularly when the police and supporting evidence are involved.

I expected Riverside to provide meaningful support, take urgent action and communicate clearly. That has not been my experience.

I am now having to consider taking the matter to the Housing Ombudsman and seeking legal advice simply to get the situation properly addressed.

My experience with Riverside has been extremely disappointing, stressful and unacceptable. I would strongly advise anyone considering Riverside to think very carefully about whether this is the level of support they would expect from their landlord when facing a serious safety situation.

​I am absolutely disgusted with Riverside Housing and the complete lack of care they show toward vulnerable residents.
​On Friday, I had a severe leak from my kitchen hot tap. While an emergency plumber came out to isolate the valve, it left me completely without hot water in my kitchen for the entire weekend. I was told repairs would be made today (Monday), only to discover—without any phone call, message, or courtesy notification from Riverside—that they have pushed the appointment back to Wednesday. I only found out by manually checking my online account details.
​To make matters worse, I also have two active leaks in my downstairs toilet that they refuse to address until Wednesday as well.
​As a disabled and vulnerable tenant, being left without basic facilities and kept completely in the dark is unacceptable. Riverside Housing has shown zero compassion, terrible communication, and a total disregard for the well-being of the people living in their properties. Avoid them at all costs—their service and customer care are disgraceful.

I am a private tenant at Arlington House, London. I and other pvt tenants are regularly harassed and bullied by the reception staff, who are incredibly unprofessional, always on their phones, or eating and licking their fingers at the front desk.
Arlington House management acts like dictators and has formed their own arbitrary rules, which restrict tenants from collecting their posts/parcels from the reception after 4 pm on weekends and 8.30 pm on weekdays. This rule was formed unilaterally without consulting tenants. Yesterday, Sunday 18Oct, my Amazon parcel arrived at 5.15 pm, which they received. But when I went down at 5.20 pm to collect it, they asked me to come on Monday because it was past 4.00 pm when the parcel was lying on the desk in front of me... The staff rudely told me "we can receive it anytime but you cant collect it after 4 pm on weekends". I dont get this dictatorship logic. You will collect my personal belongings, but not hand it over to me? Who formed this rule DIctator Riverside? Can you answer me?
This is a breach of contract as I did not sign up for any such restriction in my tenancy. I am going to sue this company and claim compensation for breach of contract, harassment, withholding my personal belongings, and infringing on my right to quiet enjoyment.
Do not be under the wrong impression that you will get away with this harassment and bullying after taking high rent from me!!

Most works have a 2 week wait for an appointment. They will come out, ignore your ring doorbell and knock so gently on the door your dog doesn't even bark. If you're watching out the window for the entire time and manage to catch them outside, they will come in and tell you they've been sent to fix something else, so will then need to book another appointment to bring the correct materials. It's just a cycle really, I feel it's done intentionally by the majority of their staff so they do less work each day. If they completed the works the first time they showed up, the waiting time for appointments would drop as multiple appointments are needed for every issue.

They may respond but then absolutely nothing, no follow up!

I live in over 55's accommodation (care & support). Care? Not a chance. Support? Non existent.
I have two separate complaints with the Housing Ombudsman because Riverside do nothing but lie and backtrack when they are caught out. Housing coordinator and her immediately boss are an absolute joke when they deal with a genuine problem eg anti social behaviour by other tenants. A neighbour two doors away is a thug and thinks he is untouchable after he called me a fg ugly ct while he had another neighbour who has learning difficulties as his witness. Thankfully a good friend/neighbour actually heard everything that was said to me and gave a statement to the coordinator that backed up everything I told her, the thug and his so called 'witness' basically lied through their teeth. The coordinator wrote in a letter that there would be no action taken due to conflicting statements. Personally, I think this thug used coercive behaviour with his 'witness' telling her what to say to back up his story (lies).
Finally, another tenant bought a boat (yes a boat) and dumped it in the communal garden in a parking bay and spent weeks working on it. Banging, hammering and grinding for hours at a time, basically not caring if he was disturbing others. Enough was enough when he decided to put a motor on it and left it to run while he wandered off. Myself and two other tenants complained to the coordinator and to Riverside, he was told he couldn't work on it anymore by the so called coordinator (even though she knew he had been working on it from the start and did nothing). Fast forward a couple of days and I bumped into him one morning just outside the main entrance and I said good morning to him, his reply was fk off you grass. The thug and him are mates and that's the kind of attitude to anyone who stands up to them.

I have emailed Riverside twice regarding this and had no response back. My next step will be getting some legal advice as I'm not prepared to be targeted and harassed by these people who think they can get away with their vile behaviour.

Hang your heads in shame Riverside for leaving a woman living on her own and having to deal with being harassed and victimised just because she speaks up and has a voice!

Faddel and Hakim came to fit my new tap, they were efficient and friendly - cleaned up after themselves very nicely too. Very pleased with their work.

Riverside have harassed me, again and again, and have deliberately made my physical and mental health problems worse. They have done this, so that they would have more evidence against me, to evict me. They want me out of my home of 27yrs, just because they don't like tenants who live in under-occupied properties.
Cheryl Waslin is the housing officer, and she quite blatantly lied on her evidence against me. She claimed that there is no carpet or lino on the floors throughout the house. Yet they've both been down on the floors, since 2002! She's even made nasty comments about the problems state that they were in!
She's also made nasty comments towards me, to provoke a reaction out of me! She was obviously hoping that I'd say, or do something that she could use against me in court!
Today, I'm being evicted, despite the fact that Riverside know that I won't be able to cope with the stress, and humiliation of it.
I hope that they rot in hell, for what they have put me through, the last few yrs, especially that lying, evil woman, Cheryl Waslin!!!!

My nan has been dealing with some issues for a long time now that we have had to fight for to get fix I have heard some of the conversations she has been having with members of staff even Paula who deals with complaints and I think for someone who deals with complaints and should be trying to help her tone and how she speaks to people is awful my nan is lucky she has family around to be able to help as she is 80 deaf and unwell I would hate to hear and see how they deal with people who don’t have family to support them and basically stand up for them is disgraceful

I have always paid on time, so I was surprised to receive an unexpected call from Riverside claiming I was in arrears due to an additional cleaning charge.

No statement, report, or audit trail was provided to justify the charge. When I requested supporting evidence, I was told it would be passed to another department, with no timescale for a response. Instead, I was told that the collection process would continue.

It is unreasonable to demand payment without providing evidence of the alleged debt. The lack of transparency and the threatening tone are extremely disappointing.

Sadly, the service has gone downhill since One Housing was taken over by Riverside.

What an absolute disgrace you are! My poor daughter and 2 grandchildren are literally squashed into a 2 bed tiny house that is literally falling to bits posing danger to my grandchildren who both have Autism and ADHD(ACTUALLY DIAGNOSED NOT PRESUMED!) Over 9 years my daughters been in it and has done as much as she can to try and make it feel homely and comfortable and make the best she can of a disgusting house! She has put herself through college and university and is now training to teach. Riverside have done NOTHING but LIE. TIME AND TIME AGAIN. When someone does come out to do anything they botch it up and make it worse.

My roof is leaking I phoned riverside on Friday evening and they said somebody would come out to inspect the roof within 7 working days. But when I looked on my riverside app. My appointment is on the 2ed of November. That is not 7 working days. With winter coming it’s just going to get worse. Every time it rains it comes through the kitchen

I’m really happy with this company and the effort that they put in today I’m really impressed with the work

Faddel & hesham im hpp abt jop to dey thanks 😊

Hi all, In 2024 I was told by an inspector my rear Garden was a Health and Safety Risk, Now 2026 Garden still Not Done,, Am sick to death of it all plus recently we have had an operative 3 times tell us our Front Door needs Replacing that was ignored,, Because we kept complaining they sent someone else out to give them the answer they needed Nothing wrong with it,, It seems Riverside will keep sending someone out until they get the Answer they want,, Time for us Tennants to get together I think !

Riverside housing are charging people for what they don't use. It's disgusting they commit fraud and crimes the police cover it up

Engineer - Sunnil Nawaar - great boiler man done a repair and very helpful!!

i Feel truly sorry for the call centre staff working their socks of and giving appropiate advice only to find in practice their advice isnt acted on externally to the call centre. Its spending hundreds of pounds installing a shower for me only because it has to yet it refuses to keep the three tenants at my property safe with a £20 key safe. bring it on a new landlord they want ot sell off 700 homes. the sooner the better.CLUELESS

I transferred my property, which is managed by Riverside to my wife in July 2026. I informed Riverside, in order that she could set up an online account and pay the service charge. Riverside have neither processed this change nor contacted me about it for over 2 months. In addition, they have requested me for late payment of the service charge when I am not even the legal owner. I have called Riverside on over 5occasions, asking for an update. Noone has returned my call or provided any update whatsoever.

I was informed by Olliur on email on August 18th that my complaint had been acknowledged and to expect a response within 10 working days. No response after a month, despite repeated calls.

What a shit show! Apparently they have a new customer centric 5 year plan and I wouldn’t wipe my arse with it!

This is for the Hepworth development in Walthamstow,

If there is something that needs fixing, be ready to jump on the carousel and go round and round! The ineptitude of the front desk minions will have you believing that it’s your fault and they have no responsibility in making it good, until eventually, you raise it as a complaint and then, things start moving!

The complaints process can take a good few months though and I’ve had tax returns quicker than I have responses from them!

Overall, I can’t wait to sell and to get them out of my life!