Riverside Reviews 

I received a random demand today for £660, with no explanation of what it was for just that I have 14 days to pay it. I pay my rent and other charges via direct debit and they are all up to date. I live in a house so they do not maintain any of my property. When I have tried to access my Building Insurance they say I can’t. So what is this random £660 for?? I am so fed up of this shambolic housing association.

I live in a residence in Kentish Town and my balcony door has been unable to be opened for the past two months, The staff are rude and make promises that they cannot keep. The contractors they send are cowboys and don't care about the residents. I am currently on the phone waiting for them to tell me yet again that there is no update on my issue. The app is always offline as they are doing maintenance. Maybe they should maintain the houses before worrying about the website. But as other people have said if you miss your rent you are treated like a criminal.

I m very happy with their during difficult time they help me trough and special thanks to member of staffs

Riverside's management of our development has been incredibly disappointing. The building is only seven years old, yet due to a lack of maintenance and upkeep it is already looking tired, shabby and far older than it should.

Repairs are routinely ignored or allowed to drag on for months. The most serious example was a leak in our basement that residents reported repeatedly. Rather than dealing with the issue properly when it was first raised, Riverside failed to take effective action and allowed the problem to worsen over a prolonged period. The leak eventually spread into the lift shafts, damaging both lifts and leaving residents without a working lift for around three months.

This is a seven-storey building with elderly residents living on the upper floors, yet Riverside appeared to show little urgency in resolving the situation. During this period everyone was forced to use the stairs, resulting in significant wear and damage to the stairway carpet throughout the winter months.

I subsequently raised a complaint seeking confirmation that residents would not be charged for the lift repairs or carpet replacement, as both issues could have been avoided had Riverside addressed the leak when it was first reported. Riverside refused to provide this assurance and intends to pass these costs on to residents.

We have also experienced ongoing issues with hot water outages. When I raised a complaint about Riverside's handling of these problems, I received a response that failed to address the concerns raised and made very little sense. The complaint was then closed without any meaningful resolution.

Overall, Riverside's communication, maintenance standards and complaint handling have been extremely poor. They are by far the most incompetent housing management company I have ever had to deal with.

It will be laughable if Riverside reply to this review, given they can't send a response to my emails. I've just sent a third email chasing a reply to my recent complaint where their initial response made no sense. It proves that they only want to be seen to care, not to actually action meaningful solutions to issues raised by residents

As has already been stated so many times previously by customers, this social housing association (previously IRVINE or whatever equally as abysmal H.A. maybe "trading under the name...") REALLY do employ some despicably devious & cowardly "tenancy support partners" who will constantly lie and discriminate against "softer target*" tenants in order to simplify their work while awaiting a retirement plan.
I'm talking in particular about the Riverside Scotland (SW) team where any genuinely decent employees (with a conscience) have always left becoming aware of their actual workplace culture.

* If you're viewed as vulnerable and/or without a sufficient network of support in place, rather than having the strength of character to deal with the few (unfortunately still residing) notorious tenants who gave the original council estate such an awful reputation in the first place!

I’ve had a blocked bathroom sink for a long time. Today finally Fidel the plumber came and spent several hours and worked very hard to discover the problem and fixed it with new pipes. I’m very happy at last. He did a great job

The most empathetic, patient undestanding help I have received from all the services that I've received and due my diagnosed disability which leave me unable to physically and mentally so I'm impaired and need a lot of help just to live independently at my home.

I've Been under the care or supervision of support, medical,psychiatric and needing advocates to manage things so I am able to keep my own accommodation I have 2 pets chihuahuas who I would be unable to keep if I were not independent social flat with no housing issues it would destroy me not haviny them

EMMA MIDDLETON housing sustainment employed by
THE RIVERSIDE HOUSING

I cannot express the level of gratitude I have this woman has done so much for me in the time since she accepted me on her case load than all the help I've had from every service in the whole time since I was formally diagnosed and then evaluated as needing home support from variety agencies nhs and care services

She isn't even an assigned from care worker she's the riverside housing grous fantastic housing sustain mentioned worker there to help vulnar able riverside residents who need support for many reasons are unable and vulnerable

My 82 year old mother has been waiting two weeks for a leak on her ceiling to be repaired and it's getting worse every day the ceiling is turning brown and I didn't it will be long before mould starts to appear we know were the leak is coming from but riverside housing keeps sending the wrong people to fix it I will be taking photos of the damp and reporting riverside to the council

After weeks of frustration with different plumbers coming and going without solving the problem, Uche from Riverside reached out and assured me he would send the best team for the job. He sent Fidel and Aqeeb, who arrived promptly, accurately diagnosed the issue, and fixed it with complete perfection and professionalism.
They not only resolved the root cause but also installed in a very tidy and professional manner — the installation looks clean, neat, and extremely well done. They refused to leave until everything was working perfectly and the job was finished to the highest standard. Uche, Fidel, and Aqeeb have fully restored my faith in Riverside. I’m truly grateful for the fantastic job they did
Thank you again!

Have tried on many occasions to get my sons heating hot water fixed (not working since December) Also has not had a fob since that time.He has mental health issues as i have explained to them.Last time i spoke to them i was told to obtain a power of atorney before i spoke again!!!

It is the worst company ever. I have no words. Refused to escalate my stage 2 because they haven't responded to my stage 1 when it has been 2 months...and the deadline was early March.

Health at risk. Going to the Ombudsman now.

Got to be the worst housing company in the land. They waste so much money on rubbish that doesn’t work. Not for profit companies should be illegal. The bosses get ludicrous salaries. And the staff get nothing. All the staff I’ve spoken to say they are over worked and underpaid. Who ever purchases things for this company needs some serious training on how to do their job.
Barriers, parking, door entry systems, fire systems, cleaning and gardening all the most expensive you can get. Service charge went up over 70% and for what, rubbish.
Not for profit should be banned. It’s a legal robbery.

We have been living with water pouring through our living room light fitting every time it rains for 15 months. We are leaseholders, yet Riverside is in total breach of our lease and their legal obligations.

Despite having a clinically vulnerable, immunocompromised resident in the home, Riverside has left us with an active Category 1 Fire Hazard and structural damage for over a year. Their own contractors told us months ago the situation was 'dangerous and urgent', yet absolutely nothing has been done to fix it.

We have made dozens of phone calls, sent formal legal notices, and even have scaffolding sitting idle on site with no work being carried out. Riverside is now 51 working days late on the stage 2 complaint.

They ignore their own 48-hour callback promises and fail to progress repairs without explanation. We are being forced to live in a structurally and electrically unsafe home while Riverside sits on our formal complaint. This is a total service failure and a disgraceful way to treat residents.

Making residents lives' hell

They have done nothing except make life unbearable since they came in a few years ago.

Recently they gave permission for filming on a residential road. They are selling our neighbourhood to the highest bidder !!

Absolutely atrocious. I have been left for over a year with only electricity in my kitchen. Now they are back to their disgusting ways and have left me without a working toilet since the weekend.
If anyone wanted to move into a riverside property i would tell them to run for the hills and never return. They only care about the money they receive

Giving one star because minus stars were not possible.

When the heating and hot water went in my flat, Oneriverside took no responsibility. I ended up forking out hundreds on engineers to find out that the corroding pipes under the building were the reason. When I told Oneriverside, they said it was my responsibility to repair the pipes although it was theirs.

It took me weeks of phoning them up before I managed to get them to take responsibility for their own mess that they were aware of. One of the engineers they sent out told me they were broke and couldn't afford to fix my pipes so tried to get me to pay for it.

These people are fraudsters and should be avoided at all costs.

Furthermore, they raised my service charge 20% this year. Ask them to justify it and you'l get ghosted harder than a character on Made in Chelsea.

I recently discovered that the cooked the books on our service charge a few years back and admitted to the fraud. They told us we would get reimbursed but did we? Hell no. They just ghost us year after year.

I would strongly advise others to exercise caution when dealing with Riverside Housing. My experience with their service, communication, and overall accountability has been extremely poor.

I have repeatedly been told that reports are not produced, which conveniently prevents them from sharing documentation despite earlier assurances. Surveyors have attended my property on four separate occasions for the same repair, yet no resolution has been achieved. Even the contractors themselves have expressed frustration, acknowledging repeated bookings for unresolved issues.

A particularly concerning incident occurred a couple of years ago when I returned home to find scaffolding erected in my garden without any prior notice. Access was gained by climbing over my gate and removing fencing, effectively taking over my private space to support works on a neighbouring property. This left me unable to use my garden or driveway for eight months.

Although I was advised to claim parking costs (which amounted to £8 per day), I was never reimbursed, reportedly due to a lack of written confirmation. To date, the fence has still not been reinstated, and damage caused to my paving by the scaffolding—clearly evidenced—had to be repaired at my own expense.

Similarly, a parking gate repair that was promised within 28 days remained outstanding after six months, forcing me to pay for the work myself.

Currently, I have been without heating, hot water, and kitchen electricity for ten days. Despite the severity of the situation, the response has simply been to repeatedly rebook the job, effectively resetting their response times. As a result, I have had to move into temporary hotel accommodation at my own cost, with no reimbursement offered.

Overall, my experience has been extremely disappointing. The lack of communication, accountability, and basic service delivery is unacceptable, and the process feels entirely unreliable.

As a tenant I have had very poor communication from the housing management team at riverside, Tyler Charters and Samantha Byrne have failed to respond to my housing requests. Also the complaints team has been very delayed in their responses.

One of the wost companies, to call the contact center its hard to get though to anyone, the repairs are half a job, when they eventually come out haven't got what they need do the job and say they will be back and they never do, the housing officers cant be bothered do anything they dont like to be contacted directly and fob you off saying call the contact center, and they have no intention of dealing with issues out side their contracted hours, and will not deal with drug use as it happens at night,

And they rip off vulnerable people with service charges which is 34 quid a week on top of the rent and they just want people on housing benefits so they can charge what ever they want, they even bill us for smoke detector usage charge

Can't fix dob on app.
Absolute crap