Valentine chocolates were delivered 7 months late and mouldy. Maya's response was Royal Mail said they had delivered on time even though this was plainly not the case. When pushed (really just due to... Toon meer
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Lees wat reviewers zeggen
Haven’t eaten the Easter eggs yet (for obvious reasons) but if they are as lush as last year… Odering easy and prompt delivery. My only issue is that parts of the order are often delivered separat... Toon meer
Having previously had dusted almonds purchased from yourselves as part of a birthday hamper I decided to gift them to a friend for her birthday... The almonds arrived well packaged... Though apparentl... Toon meer
The dark chocolate mint creams were a gift for a friend who usually has Benedict’s. He enjoyed the chocolates. However, I was offered one to try and although the chocolate was a better quality, with a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.
Contactgegevens
3 Moxon Street, W1U 4EP, London, Verenigd Koninkrijk
- 020 7935 7780
- customerservice@rococochocolates.com
- www.rococochocolates.com
3,9
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1K reviews
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I found the chocolates too sweet for my…
I found the chocolates too sweet for my palate. The packaging and presentation of the chocolates was outstanding.
1 mei 2024
Poor communication and goods not recieved
I placed the order Thursday evening for a birthday the Wednesday after. I received an email Sunday to say my order had been delayed and saying sometimes delivery is beyond their control. However, my order still said (and still does, even a week after placing it) that the courier is waiting for the package. Emailed customer service and no reply yet even after 48 hours. Really expected better service. Delays happen but at least reply. I just had an email asking if I enjoyed my chocolate - I haven’t got them yet and my wife’s birthday was two days ago!
UPDATE: Had a notice through my letterbox on Thursday to say they couldn’t deliver a parcel due to insufficient postage. Had to pay £7 online to make up the difference and booking redelivery. Arrived today and was the chocolates. How do you not get the postage right???!!!
26 april 2024
customer service ⭐️
An item unfortunately couldn’t be delivered - the team did an amazing job to solve the problem, they not only sent a better replacement item but also refunded the original item entirely.
Thanks so much.
26 april 2024
Rococo - Simply the best …
First time trying dark chocolate with sea salt and really enjoying the truffles are scrumptious-thank you
24 april 2024
Chocolates good
Chocolates good. I wish I could offer more plaudits but I can’t, the customer service is atrocious. It over offers and under delivers. The software for purchase feels outdated and it’s impossible to correct mistakes. The payment details are taken before the delivery with a default assumption that the delivery address is the same as the purchase address and yet I would suggest that more people order as a gift. Either way it’s a clunky process. When I made an error of sending to myself I within seconds wrote to customer services who automatically promised a reply within a few hours. In reality there was no reply until we’ll into the following day. I’ve known the company for over 20-years and it used to be very good, but I’ve noticed a steep decline since before the Covid Pandemic. If it wasn’t for fact that my friends like the chocolates I’d no longer make any orders from Rococo Chocolates. They could learn a huge amount by researching American standards of customer service and attempting to emulate them. At the moment they just don’t get it.
2 april 2024
Great chocolates
Great chocolates - taste fantastic. Just a bit expensive for the amount you get.
3 april 2024
I never got the chocolates I ordered…
I never got the chocolates I ordered before Easter
28 maart 2024
The tastiest egg I’ve ever had
The tastiest egg I’ve ever had. I love dark chocolate but have never had a nice dark one. Fortunately this Rococco egg was perfect.
29 maart 2024
Your Orangettes were of a better…
Your Orangettes were of a better quality, so said the
recipient, than some others that he received.
They arrived on time: what more do you want?
27 maart 2024
Quality, style and flavour
Quality, style and flavour! Beautifully packaged - a perfect Easter gift
26 maart 2024
Unprofessional
Shortly after ordering my Easter Eggs I emailed the customer service twice and never received any reply at all.
26 maart 2024
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