Rolec Services Ltd Reviews 

quick & responsive sorting the charger out remotely

Great service. Tried to fix my charger remotely and then gave me full details of the problem and contact details of a recommended engineer when that was not possible.

Lukasz Wozniak Was extremely helpful In sorting out the problem with my Rolex. Charger.
His follow up was really above and beyond.

Lukasz was very patience and helpful and talked me through setting up my Rolec Car Charger so that I understood it!

Rolec are my go to in the Commercial Market for pricing during what can be very short tender periods with a single internal point of contact - Maya Seidel who has recently joined the EV Charging Division, Wing Lady to Becky.
Proposals are turned around promptly, normally within the same day!

Cracking Service and Thankyou 👍

We have used this company for many years with our EV charging across our whole estate, they are very efficient and offer good service.
I have got to say big thanks to Becky Hornby for her technical assistance and for always being at the end of an email if I have any technical issues.

Highly recommend! Great customer service from both Maya and Becky. They were incredibly helpful and their technical knowledge of the equipment was excellent, will be sure to return for our next project!

I have been dealing with Becky Hornby and her support has been exceptional and grateful. I would recommend Rolec and Becky without hesitation

I like very much working with Karen Standley, who is very helpful and king. She's reacting very fast of any mails from our side.

I recently experienced an issue with my Rolec EV charger and was very impressed with the service I received. I reported the fault and, the very next day, received a callback from Lukasz Wozniak, who quickly diagnosed the problem and arranged a solution. It was confirmed that a replacement EV charger was required under warranty.

Lukasz handled everything professionally and efficiently, with excellent communication throughout the process. It was reassuring to know that the issue was taken seriously and resolved so promptly. Great customer service and a completely hassle-free warranty experience. Highly recommended.

Fantastic service, very helpful

I originally bought a Qubev smart which was great but after 18 months developed a defect and I could no longer program it. Rolec replaced the product free of charge with the latest Rolec Evo as it was still in guarantee and provide a new cable as the original was tethered. The replacement was easier to fit than the original.

Overly complicated app.
Overly intrusive app requesting information about me that it doesn't need to have just to provide electricity for a vehicle.
Forced to prepay.

Unacceptable.

Great service today, the technical team were very helpful and sorted out the issue within a few hours

UNIT HAS BEEN FAULTY MULTIPLE TIMES AND ROLEC HAVE NOT SUPPORTED THE CUSTOMER AT ALL. I HAVE HAD BEEN INVOLVED WITH EMAILING ROLEC MYSELF BUT AFTER THE FIFTH REPORTED FAULT WITH THE UNIT THE CUSTOMER IS NOT RESPONDING TO MY EMAIL

Great communication, especially when it came to problem solving. Client was happy with the result

I've had an issue with an EV charger after was relocated and they went above and beyond to get it fixed. I xan only say thank you.

Had an issue with connecting and getting started with the Rolex Evo charger. I was contacted back by Lucas in tech support and he guided me through everything with clear instructions and he could not have been more helpful. Excellent service