Romans - Caversham Reviews 

The Lettings Manager I was in communication with was incredibly helpful with every request and always replied and acted quickly. A great service.

Great service ,fantastic communication,friendly staff and very professional, highly recommended service.

Anais at Romans was courteous & professional in all communications - she kept me updated whilst I was out of the country (+11hrs time difference) & fedback to her manager
any queries she couldn’t answer immediately herself. I was happy with the terms & flexibility of the contract & am delighted with the quality of tenants now settling in. As I was overseas and unable to meet them first hand- Anais’ assurances & professional instinct were invaluable. Thank you for an excellent service.

I am in the process of moving and I have to say that AYSE YERLIKAYA who has been helping us has been brilliant.
Able to answer every question I had quickly and efficiently. I hope if ever I move again she will be the one to help.

Process was very quick and efficient but at the same time, very helpful and thorough. The agent I have been mainly dealing with, AYSE YERLIKAYA, has been very helpful throughout

AYSE YERLIKAYA is the professional agent who help on many spects of our rental need. This the 2nd time we ask Ayse for help. Extremly recommended !

Quick, smooth and easy process to rent a property.

I recently had the opportunity to work with Anais Payne as my house agent during the process of renting a property. Overall, my experience with Anais was positive.
Anais demonstrated good communication skills throughout the transaction. She was responsive to my inquiries and kept me informed about the progress of the rent. She promptly addressed my concerns and provided clear explanations when needed. Her knowledge of the real estate market and local regulations was evident, and she provided valuable insights and guidance during the process.
I would recommend working with Anais.

From the time we first viewed our rental property until we moved in, we were kept informed of progress. Ayse and Yavis at the Caversham branch worked tirelessly to a tight deadline to get us in on time. Megan, our property manager has already been in touch to offer help. Our thanks to them all for their professional services.

Anais did terrific work at last minute to ensure the new tenant had a car park fob. Anais spent a considerable amounty of time trying to resolve the issue with Encore Estate Management who were failing to trace the master fob to pair it with. The management company were poor in providing an incorrect replacement fob and no help programming it. Anais met with another one of Roman's tenants who do not use the car park and arranged to borrow their fob for the new tenant to use on a short term basis . Anais is still chasing the management company to resolve the issue with the fob on my behalf. Great work which led to a smooth checkin for the new tenant. Thanks

Anais payne has been a great help with helping me and my partner secure our flat. She's very quick to answer any questions we've had.
We have been with romans since September last year, they have always been professional and helpful.

I am a Landlord and have been using Romans for a few years now. I'm very happy with their services, my property is always well occupied and they are there to help with any maintenance issues. Anais Payne and Megan Setchell who look after my property always do a great job, they are very professional and pleasant to deal with.

As a landlord I regularly deal with Kimberley in answering Tenants queries and resolving property
issues and find her very responsive to our tenants and just as responsive, informative and cheerful in any communications between us. I can't recall any occurrence of her not responding within a couple of hours unless she has been out of the office. In those cases arrangements have been made for someone else to stand in for her, or, in the case of short absences she has responded immediately on her return.

If this is the general standard of all staff at Romans then both tenants and landlords should be well looked after.

I just want to compliment Romans on their great customer service. I was in the position of seeking a new apartment to rent and my main contact at Romans, Anais Payne, helped me to find a suitable property that met my requirements. She always replied to my email enquiries promptly, in a courteous and professional manner. The process of obtaining a new tenancy went smoothly, with guidance provided by Romans throughout the duration. Thank you Romans!

We had a fantastic experience. Romans are great at communicating and pushing the sale forward. They are very professional and helpful.

Great communication and service from Ayse during a change of tenancy . New tenants found quickly !

Anais has been very helpful in our search and eventually finding a new home in a few days for my family and I. Due to my work schedule, I was not always available for processes required and Anais has been very patient with us. We are looking forward to moving in in a couple of days.

Anais was a pleasure to work with and kept us updated through the whole process.
I would recommend Romans to any landlords or tenants.
Clare
The NE property Group

I had the pleasure of dealing with Anais from Romans and I would like to say a big thank you to her. She is fantastic person. She is really quick in communication, responsible, polite and friendly. She always strives to help me as much as possible, explain me all about the proccess and she is really patient with all my questions. I highly recommend cooperation with Anais and Romans.

We had been looking for a flat for a while through various estate agents. Anais from Caversham branch was outstanding with the support she provided by keeping us constantly and communicating efficiently- she certainly stood out from the crowd! When we did secure a property, Anais led us through the process step by step in a very clear way- she made the whole process so much easier - highly recommend Anais from Romans Estate Agents.