Romans - Reading Reviews 

Thank you Kimberley, i really appreciate her mangement. I really appreciate her professional and well organised work. You are the best in management.

Pooja is leaving us as one of our property managers, and will be missed.

I have been a customer of Romans for 11 years, over this time I have had many different property managers from my properties. I’ve never felt the need to write a review but she has been so good with us, super helpful and we really appreciate that.

Pooja is an excellent Property Manager & takes time to understand the requirements delivers & follows up with emails to ensure there is nothing missed.

Kimberley Garcia at your Reading branch has given me excellent service. If I could award 12 out of 10, I would!
When she took over her portfolio from her predecessor it was a hard act to follow but she has upped the standard.

I’ve been with romans now for about 2 years, and it’s been a breeze especially Kimberley Jones , who’s always quick to respond to my emails, and handle any issues I have. She’s amazing and it’s been an exceptional service. Thanks Kimberley.

Outstanding customer service and efficiency in securing our new tenancy. Big thanks to both Nathan Poulter and Dan Hind for their time, professionalism, knowledge and assistance! Great team, highly recommend.

Kimberley is our Property Manager for some years now. We truly value her knowledge and advice on our two properties. She is always professional and yet friendly. We depend on her a lot and dread to think of her ever leaving Romans. So good to have her as the go to person and she is easily accessible via email or telephone.

I have been helped massively as a tenant through Romans Property Management Team, specifically Kimberley Garcia Jones. She has been incredibly helpful with getting me set up in my rental property, she has been easily contactable and has got any of my issues sorted very quickly and given me great updates through out which I am very grateful for.

We let our property through Romans reading branch and Kayleigh who deals with managing the tenancy is always very helpful and efficient

Great to have a move manager to liaise with - professional comms and courteous

Really Happy with Kimberley Garcia ( Property manager)..Always very helpful & reliable.. Looking after our property & tenants very well...

Landlord :)

Very happy with my experience. Kimberley Garcia Jones is friendly, efficient, professional and helpful as always. She is happy to help with any issues or questions!

Having recently moved into a Romans rental property, the property manager Kimberley Garcia-Jones has been a pleasure to deal with and happy to help with any issues, including swiftly arranging maintenance repairs and keeping me fully informed of updates while doing so.

I've been letting a flat at Romans Reading and paying £900 per month. However within 1 week I found several problems with the flat some more serious than others. I reported all the issues with pictures as evidence. I never had any communication within 1 month and found that the head of property maintenence services had left and so was told to resubmit. This very much annoyed me as a further month later im still no further forward.
I constantly keep getting told that the landlord can not be tracked down. This is unacceptable and the service is not fit for purpose with incompetent staff who refuse to ring back or make it as difficult as possible to contact them. I still seem to be going round in circles with no evidence of how they are progressing and dates as to when my jobs will get done. One of my jobs is my mattress is heavily stained forcing me to sleep on the sofa. This is utter disgraceful and for Romans to treat its customers like this... you should hold your heads in shame.
I'm seriously looking at leaving after just 3 months and not paying another penny for rent.