Roper Rhodes Reviews 

I needed replacement doors and shelf for my vanity unit. The service from David at Roper Rhodes was incredible. He gave me all the info I needed really clearly- and checked the colour match with swatches. The doors were ordered swiftly. Really fantastic.

Roper Rhodes have, on 2 occasions, gone above and beyond amazing service. They searched their warehouse to find an obsolete replacement tube for our mirror and then when we needed fixing brackets for another mirror they put them straight in the post without charge. Not only is customer service exceptional but their products are of the highest quality. Couldn’t recommend more highly.

At Warwick Bathroom Company, we’re proud to work with Roper Rhodes as one of our trusted and valued suppliers. Over the years, we’ve found their products to offer an excellent combination of quality, style, reliability and value, making them a great choice for a wide range of bathroom projects.

Roper Rhodes have a fantastic selection of bathroom products, with designs that cater to both contemporary and more traditional tastes. The quality and attention to detail across their range gives us confidence when recommending their products to our customers, knowing they are built to look great and perform well.

We also value the professional and reliable service we receive from the Roper Rhodes team. Their support and product knowledge make working with them straightforward, helping us deliver the high standard of service that our own customers expect.

Roper Rhodes are an important supplier to Warwick Bathroom Company, and we’re very happy to recommend them to other bathroom retailers and professionals looking for a reliable supplier with a strong product range and a commitment to quality.

I bought a Neutron toilet seat and found the soft close mechanism was extremely noisy, squeaking badly when the seat and lid were closing. I contacted Roper Rhodes and discussed the issue and they sent me replacement dampers but, unfortunately, I was unable to fit them because the original ones would not budge. RR deduced the fault was in the seat itself and sent me a complete replacement seat. We can now sit in silent contemplation :-)
Thank you, RR, for excellent customer service!

Mandy at Technical/Customer services identified on our receipt a glossy top from BTW toilet that had split & cracked. She ordered it yesterday & say it would be with us in 2/3 days. It arrived today!!!!
Extremely pleased with service. The top, i wish wasn't glossy, as I feel the finish is main defect but they only do that finish, so very happy for replacement .

The nightmare that unfolded with no apology or remorse.
Under 3 years ago we bought a double sink vanity unit and matching toilet seat from a Roper Rhodes selling agent. We paid the extra thinking it look good quality and we don’t mind paying for that and it comes with a good warranty.
Within 18 months the top rear corners both sides of the double vanity unit started to swell from water ingress. Paint on the front had flaked away leaving glaring with spots on the beautiful dark blue vanity unit. Initially I monitored the swelling before contacting them Then the toilet seat snapped ( I’m only 12 stone in case you were wondering)
The company claimed if it was their fault they may help towards the removal and refitting of the replacement unit and seat that would be sent to them.
My fitter took 5 hours separating the unit surface from the unit so not to damage the surface it was so wall glued down he used a hacksaw blade to get through the sealer that had been used. Upon removal it was clear to see that the pre built unit hadn’t been sealed where it had been screwed in the corners in build.from the manufacturer, Water will have tracked through any point as is usual with water and had made it swell from a build issue.
The manufacture said it wasn’t build quality it was install quality and that we hadn’t maintained the unit well enough.
Decision (keep reading to the end) not their fault, my fault no help towards the additional costs but they will send a new unit and toilet seat for free. Strange that they would do that if it wasn’t their fault. But still next, that colour has been discontinued (so the brand new bathroom that had been furnished with one colour we needed to start again.
Fast forward a months guess what paint is flaking again, the screws we think caused the damage were sealed by my installer so so far so good but guess what the seat has snapped again in the same place from my still 12 stone weight.
Their response, this is strange has it been stood on?
They’ve agreed to send a new seat again but guess what the new colour we picked is discontinued again. So.now they want to send me a white seat. So go next to my light blue bathroom vanity unit.
Perhaps the range has been discontinued because they know the quality is c rap or maybe this is normal.
Still no apology, no compensation offer no toilet seat just an offer of a white seat or a refund for the seat.
I wouldn’t buy from the company ever again I would suggest you think very carefully about how much you pay for quality with your expectations of after care.
This has been a horrendous and costly experience. Maybe I need to rethink my by cheap by twice mentality.

Maybe Roper Rhodes will respond with please contact us to discuss further or similar, we’ve tried that but they force you to speak to the selling agent, you can’t speak direct to them and regardless of my past messages rhoper Rhodes don’t shift on they’re decision.

1. Different unit than what we wanted
2. 2 toilet seats down
3. Additional costs for removal
4. Additional costs for refit
5. Additional costs to refinish the bathroom in a different colour.
6. No apology given
7. Compensation offered £0

I emailed this company a very simple request as to which of their current bathroom sink products will work with one of their Valencia bathroom vanity units.

Still awaiting a response after quite a few days. Sink is cracked so I need to replace asap, I’m not asking for a free one under guarantee, quite happy to pay but I need to know what product will fit. We prefer to keep the vanity and just need to know what current sink fits, it’s not a difficult question.

An update.
Since posting my review, I am pleased to report that Roper & Rhodes have responded positively. Initially they offered to replace the unit via the retailer however I pointed out that the costs I would incur in the removal, reinstalling, plumbing would be considerable. I suggested supplying a replacement handle & paint so I could make good. They have agreed to this proposal, & the handle has already been received. Pleased with the outcome

First class Technical support. Both Mandy and Terrianne, were exceptionally quick in answering my questions regarding, our Contour Click waste washer seal and Debut soft close toilet seat instructions. Thank you!

Roper Rhodes, Charlie Granger in particular, recently helped me in regard to sending me out spare parts for a shower unit that is still under warranty. Charlie couldn't have been more helpful if he had tried. An excellent experience all round and I wouldn't hesitate to recommend Roper Rhodes to anyone as a result of the excellent customer service that I received.

We purchased a Roper Rhodes basin mixer tap for our cloakroom in 2019 and it has just started to leak slightly, so I wanted to source a replacement cartridge. I sent a photo of the tap to the info@ address and received a reply almost immediately; suffice to say that the exchange of emails that followed has resulted in the correct part being identified and on its way to me free of charge. I am more than impressed by the courtesy, willingness to solve the problem and above all the speed of the responses I received. These days, this kind of attention to detail is rare, if not totally lacking and I would happily recommend Roper Rhodes to anyone, not just for the quality of their products, but because the after-sales service is exemplary (even 7 years on!)

A replacement unit arrived following a warranty claim which is much appreciated. Many thanks to all involved for their kind efforts and to Roper Rhodes for doing the right thing.

I have been dealing with two departments from this company, one customer services and the other returns department. On both occasions they were extremely helpful, knowledgeable and friendly. I would highly recommend this company for their service and quality of there goods

10/10 The customer support from each individual at Roper Rhodes has been exceptional. We have been in business 8 years and there's a solid argument that Roper Rhodes are one of the best in their field and our favorite brand to do business with. All much appreciated! Mark MD Wild Boar Bathrooms

Purchased new loo and seat. Installers fitted but found cistern allowed constant trickle of water to pass. Much removing/refitting of loo to establish fault cistern or loo glazing. Visited dealer who came to see, cistern defective, replaced but much time lost & grief. Installation continued now find new loo seat has defect. Wobbles side to side on the release pins. Defect is seat not fixings. Back to dealer again. Most disappointing for supposed quality products.

I Purchased a poise shower valve, bath mixer with hand shower and a basin tap in November 2019, I was told they came with a 10 year warranty which Roper Rhodes confirmed for me last week when I tried to get help for a faulty diverter on the bath valve, however they said they no longer keep parts for the item so I should go back to the supplier for a refund, leaving me with no working bath valve and if I replace with something else it’s not going to match any of the other fittings, If you are advertising a 10 year warranty you should be able to honour it. I would never buy from this company again.

Thank you for your prompt reply, it’s a shame you don’t offer people this service when they contact you directly, I don’t understand what’s changed apart from a poor review on trust pilot!
You have already got all of my details and proof of purchase, I look forward to hearing from you,
Kind regards
David Courtman

I contacted Roper Rhodes technical customer service team about replacing some parts on our 11 year old shower and they were fantastic. Responding the same day with useful advice - even though my shower was an older model which they no longer stocked, the tech assistant gave me the specific part numbers and said I could probably find them through spare parts suppliers online which I did straight away.

She answered some more specific queries I had as as well, also responding within minutes. It was so lovely to experience old fashioned customer service with fast advice from a real person. Well done Roper Rhodes.

Have purchased two Roper Rhodes toilet seats from Costco's in the last 24 months, both have cracked and had to be replaced.
The 1st one lasted 8 months and fair play to Costco's exchanged it straight away.
When the 2nd one broke emailed Roper Rhodes, but they were totally unhelpful telling me to go back to Costco's, which is a inconvenience.
On the box written in big letters is TEN YEAR Guarantee.
Don't waste your time and money on their toilet seats. Probably why 4.0 star rating.

Very helpful response from Mandy in respect of a request for a replacement toilet seat anchor pin template.

Lovely products. Was told top quality, high end etc so we spent £1,000 more to buy their bathroom furniture. We have sent back multiple items (doors. Infill panels) as quality is shocking. Paint finishes bad and packaging damaged items. Were currently waiting for our 4th , yes 4th attempt at them replacing said items. These are not high end quality at all. Poor finishing and overpriced, terribly unhappy….bathroom still incomplete..: