Roseandivylondon Reviews 

DO NOT BUY from this company. They are not based in London they are in China!!!!! When they clothes finally arrived they were of extremely poor quality, bearing no resemblance to the beautiful, floaty dresses pictured on the website. The sizing was atrocious much too small even though their online size guide was followed when ordering. I tried to get a refund but as the items were purchased in the sale they said I couldn't have one as it states in their terms and conditions that sale items are not eligible. As far as I could see everything on the website was in the sale!!! The terms and conditions are right at the bottom of the website and have to be opened separately. They are a total scam and I am now left with only a 10% refund and 3 dresses that will go straight to the clothes recycle bin at the tip. ORDER AT YOUR PERIL. Wish I had read THESE reviews before I ordered. The good ones I read must have been for a company with a similar name.

Took weeks to arrive. After questioning this I was told someone had left! Dresses were dreadful quality and ill fitting. Tried to return and it was made extremely difficult. I was told as I had bought them in an offer status I could have 10% back!! £7!! Nowhere did it state this. Terrible goods and dreadful customer service. I now have two dresses that I wouldn’t even give to charity!

Please do not use this company, the item i received was very substandard and they've asked me to return the item to china at my own cost stating that when I bought the item online I had agreed to this! Absolutely fuming and I've now lost 80% of my money. . Absolutely disgusting!!

I would give them 0 stars! I’m still waiting for my order after 3 weeks. I’m beginning to think it’s a scam. Absolutely dreadful service and unhelpful.
I’d NEVER use this company again

not able to return items, as they are to china and I have to pay the fee !!! no response from company via email . Dress was very poor quality . Web site reviews must be fake . this is a scam !

I have bought a dress in the sale its arrived it is supposed to be XL, I am 14/16 top & just looking at the dress when I got it out of the bag I can tell it wont fit. There are no tags on the dress what so ever so I cant actually tell what size it is supposed to be .There is a piece of the stitching hanging off the bottom of the dress. I have read that you cannot return sale items and if you do it has to have tags still on when you return it. I have emailed the company I think i’ll be lucky if I get a response but I doubt they would even offer to give me my money back. I think i have to write this off as a loss. Please be careful when thinking of buying from this company.Read about it first I wish I had as I wound not have bought the dress.

Terrible quality item and they won't give you a refund. Please don't buy from this company it is a total scam.

As per previous report it should be Ivy Rose China! Requested return via email and got some automated AI response not responding to what I had said trying to sell me a different size for ‘only £15’. When I responded back to tell them I want to return they have asked me to send answers to 27 questions (most of which they have the details already) along with photographs. Just ridiculous, would definitely NOT recommend using this company!

Bought a pair of shoes from this company which don’t fit. On their page a 30 days return policy was highlighted, unfortunately I didn’t read the small print at the bottom of the page. I’ve been informed that I will have to courier the shoes to China at a cost of £35/40 for a courier! As they were a sales item they don’t refund and have offered me 10% of price. What a scam! They should advertise as rose & Ivy China