The day after I placed my order I realised that I hadn't received an email order conformation from rubbersole; only a notice from the delivery company that they were expecting my goods, which I found... Toon meer
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I placed an order 14 days ago. EVRI advised 4-6 days until delivery. Now tracking shows no movement from depot for 5 days. 2 emails sent to Rubbersole. The 1st advised they had contacted EVRI a... Toon meer
Bedrijf heeft geantwoord
Ordered a pair of Birkenstock sandals, the description stated regular width. When they arrived after a week they were the narrow fit version so no good to me. I returned on 17/08 but still haven... Toon meer
Bedrijf heeft geantwoord
Super helpful customer service. I had an issue with the order - the delivery driver essentially delivered it but it was nowhere to be found. I called them and was told to email with the deta... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Rubbersole, the UK's biggest online-only shoe shop. Specialising in Crocs sandals, Converse trainers, Dr Martens boots, Fit Flop flip flops, Snowjoggers footwear and Birkenstock summer clogs. We are the best at sourcing up-to-date fashions for your feet!
Contactgegevens
2,7
Slecht
8K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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What a fantastic company
What a fantastic company
Great customer service
I had a Royal Mail problem with a pair boots I bought from this company ( NOT RUBBERSOLES FAULT) but they stepped in and sorted it
4 september 2023
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Highly recommend!
Highly recommend!
After reading negative reviews I was nervous but decided to try and I was so happy with the customer service and how quickly they delivered and how smoothly and quickly was my refund.
No issues at all!
22 augustus 2023
Review zonder uitnodiging
Ordered some oakley sunglasses from…
Ordered some oakley sunglasses from rubbersole and after they snatched my money they canceled the order and I haven't heard ANYTHING from the company about a refund.
The communication levels with Rubbersole are abysmal.
Then I read about all the scamming.
I will do what I can to get my money back but honestly I expect to hear 💯 of nothing.
13 augustus 2023
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Jeanette,
I apologise that you had trouble with your order, but I can assure you, you have not been scammed.
Please contact our customer service by email at adriana@rubbersole.co.uk or by telephone at 02080 683178 (local call rates apply) so we can help you sort this out. We are available from Monday to Friday from 8:00 am to 4:00 pm GMT.
Have a lovely day!
Katie at Rubbersole
Have faith!
Having read all the negative reviews I was very reluctant to order but Rubbersole was the only company supplying AS98 boots. I am relieved to say my order arrived in 6 days and I cannot fault the service I have received
11 augustus 2023
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Super company
Ordered from Rubbersole and received the shoes the next day! Customer service is brilliant too as had to return for another size. An actual real life person answers the phone!! Will definitely shop here again.
10 augustus 2023
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Excellent choice on Rubbersole website
Easy to choose on website, very wide range of footwear, easy to order.
8 augustus 2023
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I placed an order for doc martens boots…not delivered
I placed an order for doc martens boots on the 29th July 2023 it is now 6th August and still no boots I don’t have an order number so I can’t track my delivery i have had no correspondence no up dates on delivery
I just want a refund I am worried I I have been scammed out of £118.30 my name Jeanette Martin
6 augustus 2023
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Jeanette,
I apologise that you had trouble with your order, but I can assure you, you have not been scammed.
Please contact our customer service by email at adriana@rubbersole.co.uk or by telephone at 02080 683178 (local call rates apply) so we can help you sort this out. We are available from Monday to Friday from 8:00 am to 4:00 pm GMT.
Have a lovely day!
Katie at Rubbersole
Good price compared to other sites.
Good price compared to other sites.
Easy to use website
31 juli 2023
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I’ve got fantastic service to say after reading bad…
I’ve got to say after reading bad reviews I was thinking twice about placing an order!! I can honestly say I’ve had no problems at all and it’s been amazing service.. Free delivery and item arrived within a few days of placing the order.. Thank You Rubbersole I will definitely order again.
20 juli 2023
Review zonder uitnodiging
Larchmont Chukka Oakwood
I gotta say am impressed by speed of delivery; delivered next day for free
The shoe is a Timberland ; so gotta wear it and see
18 juli 2023
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You can trust them
I was worry at beginning as after checkout the transaction done under Spartoo name.and I read review about Spartoo before and that was the reason I didn’t order on Spartoo website.
But I can say Great price and received parcel after 7 days.
I just give 3 star because they say on the website free standard delivery but they charged me £4.99 for delivery.
3 juli 2023
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Mahboobeh,
Thank you for your feedback.
Regarding delivery, we do offer free delivery and returns, yet there is an asterisk * which explains the details further when clicked upon.
For all orders placed on Spartoo.co.uk, we use 2 warehouses; one is located in the UK (Peterborough) and the other one in France (our central warehouse).
For all items coming from our UK warehouse:
- £2.50 for Evri Standard for orders under £30
- £4.98 for Evri Express for orders under £30
- Free for Evri standard for orders over £30
- £3.98 for Evri Express for orders over £30
After Brexit took place, we had to stop all shipments from France momentarily due to logistical reasons. We have now managed to activate shipping for items coming from the French warehouse, but unfortunately delivery is not free for these items.
For orders coming from our French warehouse, delivery is £4.98 with UPS Standard.
You can tell where your item is coming from based on which courier service is being offered when you proceed to the payment page.
I hope this helps and makes sense.
Have a lovely day!
Katie at Rubbersole
very happy with my order
Very positive experience! Ordered the Crocs sandals which I’m really happy about. The website suggested I size up which I’m glad I did. Got the standard free delivery and my order arrived the next day.
14 juni 2023
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Easy to use website
Easy to use website, I don’t know about goods or delivery yet as I’m fresh off the ordering process but Crocs are Crocs that’s why I ordered them
7 juni 2023
Review zonder uitnodiging
Don’t use this company
Don’t use this company, I’ve been waiting on a delivery for 10 days and can’t get in touch with anyone at customer service, shocking service
Update: I have received the £4 compensation, still unable to chat to anyone in customer service, and still have no trainers or an estimated date for delivery, now 4 days past my partners birthday, it’s bad day when the best form of communication to a company is via trust pilot
7 mei 2023
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Mark,
I apologise that you had trouble contacting us. Our customer service can be contacted by phone at 02080 683178, Monday - Friday : 8am - 4pm or by email at adriana@rubbersole.co.uk
We apologise for not being able to deliver your order within the expected time frame. Your order has been delayed due to a disruption in the transportation process, your order was delivered to you and I do apologise for it arriving late.
We have contacted you via email and refunded you your delivery fee (£4.98) for this delay in your parcel. I am sorry that you feel like you still have not been adequately compensated and that you haven't been able to contact us.
We hope that this unfortunate circumstance of the exceptional transport disruption will not affect your trust in our company, we apologise for any inconvenience that this may cause you.
Thank you for your patience and understanding. See you soon at Rubbersole!
Kind regards,
Adriana @ Rubbersole
Brilliant
I ordered 2 pairs of trainers they arrived on time. I had to return one pair as they didn't fit the refund was issued within 5 days. I would highly recommend Rubbersole
21 april 2023
Review zonder uitnodiging
It is ridiculous that Rubbersole make a…
It is ridiculous that Rubbersole make a "commitment" to free delivery, and then charge delivery, at least for both of my orders. To me, the website banner is highly misleading.
19 april 2023
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Dear Customer,
Thank you for your feedback.
I am sorry that you feel the banner is misleading. We do offer free delivery and returns yet there is an asterix * which explains the details further when clicked upon.
For all orders placed on Rubbersole.co.uk, we use 2 warehouses; one is located in the UK (Peterborough) and the other one in France (our central warehouse).
For all items coming from our UK warehouse, delivery is free of charge with Evri Standard or 3.99 for Evri Express. After Brexit took place, we had to stop all shipments from France momentarily due to logistical reasons. We have now managed to activate shipping for items coming from the French warehouse, but unfortunately delivery is not free for these items. For orders coming from our French warehouse, delivery is £4.99 for Evri standard delivery.
You can tell where your item is coming from based on which delivery fee is being offered when you proceed to the payment page.
I hope this helps and makes sense. I apologise for this inconvenience.
Have a lovely day!
Katie at Rubbersole
Fantastic
I read reviews and was a bit nervous ordering for the first time but I really wanted the trainers and the price was unbeatable. I ordered yesterday at 3pm they arrived today at 12:30! Fastest delivery I’ve ever had! Would definitely order from here again
12 april 2023
Review zonder uitnodiging
Good quality and good pricing
Easy to navigate the website. Lots of choice and excellent pricing.
1 april 2023
Review zonder uitnodiging
Excellent customer service
Excellent customer service! Wide range of decent products also
27 maart 2023
Review zonder uitnodiging
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