RuneScape Reviews 

They falsely banned me and removed my items and gold that I spent literal years acquiring. There is 0 customer support, all automated responses. No evidence given of their claims. They take your money, then ban your account, because they hope you'll spend more money on them. It's a scam all the way down.

I enjoy the game itself but Jagex are just so money orientated, they say they will take your bill on a set date but always take it early, add on silly things in the small print. Make sure you read all the details before signing up. It's a lot of money to just play a game and no support or customer service whatsoever.

I can't say I've had a good experience here. Every single one of my accounts has been banned because Jagex refuses to offer a good customer service experience for playing their game. F2p is far too limited, Jagex has their head up their ass and refuses to let me speak to an actual human regarding my infractions, instead has a bullshit ticket system where they always "win" and you never get your account back. I refuse to keep flushing $$$ down the toilet for this horrible company that has no customer service but still expects $14 a month for membership. You can't even select a different option from two options, forcing you into a false choice while they'll just refuse to read your response and issue a boiler plate template response denying your appeal. I get more genuine action at a bar or a Walmart than Jagex's own appeal system.

It doesn't matter whether you defeated Jad, have a fire cape, or 99 in a skill, there will come a day where your account will be banned.

EDIT: Another account of mine bites the dust because Jagex's NON-EXISTENT customer service, inability to LISTEN TO THEIR ACTIVE PLAYERS.

waste of money and time !
its too expinsive to buy membership and have fun playing ! i miss old RS

I was hacked last year, the company is too stupid to respond, only if you are a YouTuber, this company will help you.

options tries email discord instagram no response at all

I’ve been a long-time RuneScape 3 player (2002), but I can no longer recommend it — especially to new or returning players. The game has become increasingly predatory with its microtransactions, often prioritizing monetization over meaningful gameplay and long-term progression.

What’s even more disappointing is how Jagex has treated its international communities. Over time, support for non-English-speaking players has been quietly phased out. The official forums have been shut down, and many regional communities — like the Dutch community I’ve been a part of for years — have effectively been abandoned.

RuneScape was once built on shared goals, mutual support, and a sense of community — no matter where you came from. Unfortunately, that foundation has been slowly eroded. These days, the game no longer feels inclusive or welcoming unless you fit into a very specific demographic (queer/LGBTQ+).

This review is about OSRS; I love how we, the players, can decide what's coming to the game or what not. Jagex shares a lot of information about the developer's team and (upcoming) updates. The game is almost never offline and the connection is almost always great. The game is really important to me.

Not sure if the most 1 star reviews are for RS3 instead of OSRS, but I can't see why OSRS should deserve one star.

Warning every player here: don’t assume they’ve got your back when things go wrong. They don’t.

When something goes wrong (even through no fault of your own), support won’t help you.
They’ll cite policy, blame the player, and move on.

I’ve since taken this matter up with my payment provider, and I’ll be very cautious about supporting any Jagex product in the future.

First off, I’m a player of 20+ years. I’ve been through all the eras of RuneScape — from classic to EoC, and everything in between. I’ve supported this game longer than some of the current JMods have likely been employed.

I got accused of botting while AFK fishing at the Ghostly Sole spot in the City of Um — a method that's literally designed for AFK play. I was using the built-in feature that keeps you logged in through mouse movement, just like every other player who doesn’t want to babysit their character 24/7.

And here’s the kicker: I’ve been bed-ridden since March 17th due to a lower back injury from the gym, so yeah — I’ve been around my PC a lot more lately. RuneScape has been a huge part of passing the time while I heal. To get flagged during this time is just insulting.

Why was I fishing? Because AFK fishing is one of the easiest ways to earn Treasure Hunter keys — the same keys Jagex wants players to pay real money for. So I’m assuming that’s the real issue. I was playing smart, not spending money. And it seems like they didn’t like that.

Then, to top it off, they locked my account just for switching from Mac to PC. No warning, no actual review, just locked. That’s either total incompetence or deliberate neglect. Either way, it’s a terrible experience.

Let’s be clear: not all players play the same. Some skill. Some AFK. Some boss. Some just vibe. And that variety is what makes RuneScape unique. Moderators don’t get to act like gods and decide what’s “valid” and what’s not — especially when we’re playing by the rules you designed.

So if you’re thinking about playing RuneScape in 2025, here’s the reality: the game is still great at its core. But the moderation team? They’re out of touch, petty, and borderline hostile to loyal players who don’t spend money.

unsure about the 1 star reviews I've been playing for 20+ yrs never had a bad exp.....
This game is addictive and fun, it's where I find relaxation and peace from all the bs.
It's the epitome of cosy
Give it a try!

customer support doesn't exist, go to a game that has customer support.. you've been warned

The grind is brain numbing but can be enjoyable some how. But other than that jagex is the worst gaming company out there. My acc was locked for reasons of on their end and they didn’t even bother to reply. So don’t make a Ironman. mine had a tbow and they basically r telling me to go f myself. Jagex is a horrible company. Customer support is dog shit too. Play a rsps if anything way more enjoyable.

A subscription to this 20 year old game now costs more than a wow subscription and a xbox/pc game pass subscription, which is crazy.

Can't even perform a successful game update. Truly terrible company now that has increased prices, MTX and just general greed with low quality staffing.

0 live support. have problem and 0 help

Horrible billing department. Brand new Premier 1 year membership. Played less than two weeks and realized I had access to my original account from childhood and asked to transfer it. Got tossed to 6+ different agents over a month with week between replies all offering me different options that changed as I asked for clarifications?

From “transfer membership but you won’t get any membership benefits” to now “transfer but you need to purchase another month to transfer” even though I played two weeks and haven’t been in since pending this.

You’ve already gouged with the price increase more than enough o carry two weeks of membership plus the fact I’m a veteran player

What the hell? Just transfer it. Just allow membership to apply to all characters? Do you hate your fan base? This is why no one is also playing RuneScape when you have a trash business model, horrible customer service and seem to only care about pushing micro transactions.

I was excited to play again but not after this experience.

Este juego es horrible, duré un año y medio jugándolo, había mejorado mucho a mi personaje e incluso pagué para poder a acceder a sus apestosos sitios premium y como a los dos o tres meses me banearon la cuenta habiendo cumplido con todas las reglas del juego, después de haber desperdiciado mi vida en esta porquería. No lo usen porque aparte de que es malo, corres el riesgo de que te baneen sin razón.

Runescape/Jagex used to be one of the most reliable, consumer caring game developers but thats all changed. There's no player support as all avenues have been closed down. Their stance on bots has completely turned around and they now support them including name snatching and account sharing. All the while increasing their memberships to become one of the most expensive games to play online.

I got hacked in 2023 due to phishing been trying to get my account back since but sincr this jagex launcher it claims that i am not the original owner when ive provided nothing but accurate information. I provided creation dates ISPs when i moved countries the ISP i played with in the new country and its still not enough details. They blocked me from recovering my own account.thank you mod beano for not being a great support. The account was successfully appealed last year i wasnt aware my email was still compromised at the time.

Horrible customer service. I mean the worst of the worst. I spent THOUSANDS of HOURS in a game and to get ur account locked for something it legitimately didn’t do. When I say I legitimately did nothing wrong,I swear on everything I did nothing wrong. And instead of helping me they basically told me to eat shizz. I’ve helped their community a TON, did 2b drop parties and stuff. And when it came time I need help with a high profile Ironman acc with twisted bow etc etc they told me to eat crap essentially. The acc has 0 macroing reports and nothing like that. And they still didn’t help. Account is still locked. How fn crazy is that. It is sickening.