Saint Andrews Bureau Reviews 

Have over a decade of rental experience with this company and it's been consistently first rate.

Supportive and responsive to tenants' needs, delivered in a friendly way and underpinned by high quality standards of care means I wouldn't even consider renting with another letting agency.

Aimee and her team provide for peace of mind with their unfailing professionalism and reliability, adeptly managing and responding to the needs of both landlords and tenants in a rapidly changing rental sector.

Trust in their expertise and you'll find you also will recommend them to others without hesitation.

I had an awful experience. The agent showing me the property asked me to take my shoes off, even though the property was clearly not cleaned. I had viewed a few properties already, and no one ever asked me to do that, but I didn't mind a the time as I was really interested in the property. I really liked the place, and I applied the same day. I was told to wait 10 working days for a response from the owner. It seemed like quite a lot, especially since most agencies give you an answer within 1-2 working days. After 10 days passed, I called the office a couple of days in a row asking about updates because I really loved the place and wanted to rent it asap. Each time, the lady from the office told me there was no response from the owner despite 10 days passing. I eventually stopped asking, thinking that perhaps I just needed to wait a bit longer and I'd get a reply. As of now, I can see on Zoopla that the let has been agreed, I'm guessing for another tenant. I was not notified, despite the lady on the phone telling me that the agent would give me an update as soon as the owner replied. I just think it's incredibly inconsiderate and unprofessional, especially since I asked for an update multiple times. Next time, if you see someone is interested in the property and you don't want to rent to them, just be honest with them and don't waste people's time.

We have been tenants at SAB's Longstanton Branch for five years and are very happy with their reliable service. Especially our agent, Tracey, who has been highly professional and supportive since the start of our tenancy. Every issue we encountered with the property was resolved efficiently and immediately by specialists in their professions. Tracey and her team were really helpful and provided us with timely information. We greatly appreciate their hard work and highly recommend SAB's Longstanton Branch as a property specialist.

1-bedroom flat rented in Cambridge for 10 months. Landlord was excellent. But 2 episodes of cleaning-related problems with SAB. 1st - flat was left extremely dusty after bathroom refurbishment during tenancy, the first cleaner instructed by SAB did a dismal job and a second cleaner had to return to complete the work. 2nd - SAB arranged professional cleaner at the end of the contract, fee was very high for the small amount of work done in a small 1-bedroom flat, without a quote being agreed to beforehand. Rest of experience with SAB was good.

Highly Recommend Property Management

We have used this property management company for almost thirty years and have always found them efficient, professional and well informed about the laws and requirements relating to letting property. We have been very pleased with their service and would not hesitate to recommend them. In fact, we are planning to ask them to manage another flat we own in London in the next six months.

We have enjoyed the professional services of Saint Andrews Bureau for more than 30 years. The staff have always been friendly, courteous and most helpful. I would recommend this company to anyone looking at the property market in the UK.

Very good, very helpful and fast

We have had services from SAB for over 12 years. We are always happy with their communication and willingness to help. We feel strongly that we made the right choice choosing them to rent/manage our property all those years ago. Huge thank you to all the team.

We have been tenants with SAB in Cambridge for the past 10 years, and we are exceptionally happy with the service we have received throughout this time.

Chloe has been especially attentive, supportive, and highly efficient. Whenever any issues have arisen, she has responded promptly and ensured everything was handled quickly and professionally.

We truly appreciate the care and dedication shown by the SAB team, and we would highly recommend them to anyone looking for a reliable and supportive estate agent in Cambridge.

We have been tenants through SAB for nearly two years and have had a very positive experience. Throughout our tenancy, Abbie Hewson has been consistently responsive, helpful, professional, and friendly. Whenever we had a question or needed assistance, she dealt with matters promptly and kept us well informed, which made the process straightforward and stress-free. It has been a pleasure working with her, and we would happily recommend SAB to prospective tenants.

I would highly recommend them from a landlord's perspective.

Always efficient in responding to problems

Without doubt SAB are the best letting agents I have ever dealt with (and I have dealt with a few!). They are incredibly proactive and get things done promptly and efficiently which is excellent for my tenants and me as a Landlord. I cannot praise them enough or indeed thank them enough for all they do for me. Victoria Mitchell

Jordan and Tracey at the Longstanton branch were by far the best consultants we've ever come across. Thank you for all your help. Incredible support and responsiveness every step of the way, and going the extra mile to make sure things are set up good and proper. Any potential "issue" was dealt with and solved so proactively that it did not have time to turn into anything significant. The property was also prepared splendidly, very practically and efficiently, with the tenants needs in mind, lacking absolutely nothing, miles away from common attitudes elsewhere of "let's just glaze over any issues just to get it rented, and then not our problem anymore". Last but not least, made us feel incredibly welcomed. If we decide to buy in the area we will 100% work with you, no question about it.

SAB is an awful agency; please avoid it. We rented a property from them for 6 years, and they still let us down several times. TWICE they let us down without hot water and heating in the winter (we have small children), because the boiler broke down, and they did not help with the repair. Their contractors are awful; they were rude (even shouting at us) and did a terrible job. Sometimes jobs had to be done several times because of this, which caused a lot of trouble and high costs for the landlord.
Landlords: please avoid them, they are ignorant, slow and have awful contractors. They did not relay the tenants' messages to the landlords, resulting in high costs.
Tenants: please avoid them, they let their tenants down, do not help, and they are ignorant and inhuman. At the end of the tenancy, their invoice was unfair, and they stole our money.

Reply: No, no, no, dear SAB. Your reply is incorrect and not true. You had not dealt with the boiler problem, and you let us go without repairing it twice in the winter for weeks. And the first time you did not even provide heaters for us we had to buy them ourselves. Leaving us without heating (with 2 little children) was UNLAWFUL. I have spoken to the landlady in person just recently. For days, they did not even know about the boiler problem. You did not let them know. And your awful contractor was rude and INSTALLED THE BOILER DANGEROUSLY. So it had to be changed again, a HUGE cost for the landlady. YOU DID NOT ACT quickly, the first we were left without a boiler for weeks! (Please do not lie.) For the second time, we were left without a boiler for 2 weeks. And both times, you did not even reply to our emails. DEAR PEOPLE, AVOID THIS AGENCY; they are ignorant, rude and unhelpful. Tennants did not matter to them. And they caused a lot of cost for the landlady as well.
The gardening cost was a cheat, sorry, the landlady told me that they did not ask for that much. And we were not told that we could dispute it. Oh yes, and you did not let the landlady know that there were rats in the garden, again: you forgot to forward our messages to her.
PLEASE USE ANOTHER AGENCY, EVERYONE: believe me, the SAB is incorrect. 6 years of experience.

I’ve had a lovely experience renting through SAB (the Longstanton branch) since I arrived in the UK in 2018. They are always easy to deal with, have often petitioned on my behalf, and have been excellent at getting things fixed when required with great response times.

Tracey in particular has been a force of nature, helping my family get into a home in the area we wanted and making sure everything is comfortable for us (and absolutely adoring our dog Jack when she does inspections).

We’ve been with Sab Longstaton Branch for 4 years now and all I can say is that Tracey,our lovely agent,has done everything for us to ensure we have all we need to call the property a HOME.All our issues are sorted is such a short time and she has been available for us 24/7.Longstaton branch is a company we really hope to collaborate years to come and we highly recommend Tracey and the team!

Where do I start?

If you would like to be singled out and treated as if you’re not human, then this is the place for you…Awful people whom lie and cheat the system in any desperate way they can. They will try to take your money anyway they can….scumbags.AVOID THIS LETTING AGENCY.

As a tenant being managed by SAB for 25 years, we would like to thank Kane and all the staff for the excellent service they have provided. Any issues have always been dealt with efficiently and at a time to suit us.

We’ve been with St Andrews for many years and they’ve always gone above and beyond to sort out any issues, though few. They’ve been easy to contact and always been prompt in dealing with any problem we might have had. Kane Astin ( the owner ) has been not just professional and helpful, but also a polite, friendly human being. Thanks Kane for being as good and as nice as you are. Lorraine and Andy.