Safeco Insurance Reviews 

I want to give zero rating. These people, without informing me, increased my auto insurance. I dropped an email and called, but different agents would pick up the call and say they would pass it along, but they did not do so. Safeco is not a reliable insurance company. Please be aware of this.

Unable to do anything on line. Options to change my address was there but when I tried I got a page telling me this is "coming soon" and could only be done by calling my agent. Can't reach anyone and can't do anything online. Ended up cancelling the policy (through an agent even though I paid Safeco directly).

I tried to leave 0 stars but couldn't. That's how bad my experience has been. I am typically not one to have complaints about companies as I try to be as understanding and easygoing as possible. However, I have never dealt with an auto insurance company not being diligent in assisting with a claim and not properly corresponding with the involved parties even after multiple outreach efforts.

If I detailed the entire account, this review would be the length of a short novel, so I'll try to keep it as brief as possible but detailed enough for someone to know never to choose them as an auto insurer.

I was in an accident on 6/24 and have been trying to get a situation between the rental company and Safeco resolved since July 2nd, but I still have not succeeded, as they are not very responsive or helpful. The attitude toward my attempts to contact them and resolve this issue has been very poor. I have paid out of pocket for a rental due to the safety concerns and the inability to drive my vehicle and was told that I would not be reimbursed. This was after my calls, texts, or emails went unanswered, and they were also unwilling to speak with the body shop about the necessary repairs.

Upon the initial incident, my vehicle was drivable, but the sensors weren't working properly. On 6/25, the day following the accident, I took my vehicle to the body shop to have it inspected. When I got there, I had to forward the estimate to them myself as Safeco had not done so. At the body shop, I was incorrectly informed that I could not leave my vehicle there. When I left, I went to Enterprise because Safeco had set up a rental reservation for me through the app to pick up a car that day. My sister was with me so that she could drive my truck home, and I could drive the rental.

On 6/28, I received a call from my new adjuster about returning the rental to Enterprise since my vehicle was marked as 'drivable.' She mentioned that I should have received an email and a call about this, which I did not. I informed her that I was on my way out of town and could not return the rental by 6 pm as requested. After checking, she found that they had my email address incorrect in their system and that indeed no one had contacted me. She managed to extend the rental to 7/1. When I later checked my vehicle, the sensors would not stop detecting vehicles, which sometimes caused the brakes to engage automatically. This was a safety concern, and I didn't want to risk another accident. On 7/1, I relayed this to my adjuster and was told to contact the body shop for a new estimate. Why I had to do this, I don't know. The body shop attempted to contact my adjuster directly but were unsuccessful. When I relayed this to my adjuster, her response was dismissive.

I have had to initiate all contact to resolve issues after the initial notification of my adjuster change. I am a customer, not an employee of Safeco, and am unfamiliar with their process. It is their responsibility to assist customers with such matters. My vehicle is now at the body shop, and they have still not set up the rental to avoid charges to my card. This has been the worst experience I have ever had with an auto insurer, compounded by the frustration of receiving little support from an insurer I pay every month.

Raised my coverages and, consequently, my premium from $2919 to $4682. Never signed off on the coverage increases.

Similar to past complaints, if you have a claim, they will find something to mark down the amount for. Had a hail storm but only 1/2 of the garage had hail damage the other half was the result of 'wear and tear'. Pictures clearly show mail pock marks. Pointed out how they are covering hail damaged downspout on the north side of garage, but not roof on the same side. Guess the hail storm only picked on the downspout. Now they want a claim appraisal process which will cost them and me more than the additional amount to just replace the roof on that side of the garage. Think triple and quadruple before purchasing insurance from this carrier.

If I could give ZERO stars I would worst customer service ever. Dropped me without any notification at all.
The did not send FS1 to Raleigh NC. My tags got canceled because of SAFECO even though my premium had been paid. I always paid my premium. They had my Title number wrong and refused to fix it. Also called in October of 2023 to change my address I have proof I called but, THEY DID NOT CHANGE MY ADDRESS in their system. STAY AWAY FROM SAFECO

Disappointed with company, have been with Safeco for about 15 years and have both auto and homeowners' insurance with them. I just received my new polices and there was a 30 percent increase in my homeowner's policy and a 20 percent increase in my auto policy, in all the time I have been with Safeco I have never submitted a claim against the auto or homeowners policy nor a ticket.

My mother had Safeco renter's insurance. Last month her health declined and is now in Hospice care. As she isn't living in the apartment anymore I wanted to cancel her service. Safeco refused, unless I show a copy of power of attorney. I don't have power of attorney. I'm stuck. They could simply verify by calling the landlord to verify the vacancy. Out of all the services (even those considerably more expensive), this is the only one that refuses to help unless I show power of attorney. Very disappointed in their inability to work with me to stop the charges.

I called safeco to get insurance for my 2023 f 150. The guy told me 223.00 a month.. he didnt take off pip insurance . First payment was made no problem. Second payment was 250.i tried to get in touch with greg at Lock ridge safeco . Never returned my dozen messages. Then third payment would have been 295.i found insurance for 170.a month. NEVER use safeco. Thats how they treat senior citizens on a fixed income.i have ms and can barley walk.worst company ever.HEY GREG IM STILL WAITING

Was with Safeco for many years, every year my bundle rate went up as expected, but this year went up 50% without having any claim, my agent said is inflation and blame it on the economy, what a scam, loyalty has zero value to them!

Horrible company I’ve had that company for years just paying my premium then it all changed I got a frozen pipe on January 20 2024 they won’t pay for damages fairly I hired an attorney my house is still in disarray a huge whole in my garage damaged equipment/clothes my son’s car terrible company my policy was bought through Liberty Mutual a truly horrible company

I was with this company for OVER 20 years, and I got one speeding ticket and they dropped me!!! They are owned by Liberty Mutual, so I would expect they are just as bad. Really? You couldn't just raise my rate? You had to DROP me?! This company is a horrible company, I hope they go completely under!! Terrible! 20+ years of business, and they take a giant dump on me for one little mistake. HORRIBLE!!!!

My second time a renew my insurance without any accidents and it's the second time they go up in price...
In my first year, I paid $198. In the second year, it was $252, and now it is about to go up to $298...
If they have a normal reason, I'll delete my review.

This is the worst insurance company I have seen in my 40 years as a general contractor. I'm not sure what I could offer as constructive criticism. Customer service is a joke at every level. I think the best thing to do is have the Oklahoma insurance commission revoke their license.

If i can give it zero stars i would, Safeco Pet Insurance is the worst company i've ever dealt with. Been trying to get a claim for my dog and they never helped at all. ive been waiting for a claim check for 2 months and they said that the mail been slow. definitely a scam

Just like many other reviewers have said this company will sign you up and then cancel insurance at their fault so they can attempt to get you to re-sign up with them and pay a penalty or a lapse in coverage rate hike. The amount of reviews stating that this company did this exact thing to them is insane. They need to be shut down.

Avoid this company like the plague. Tried to get a refund for my deceased moms car insurance. Was owed almost $300. Started with the local agent Michael gratz who was totally uncaring and couldn't be bothered. Finally got the policy cancelled and a check was sent in my dead mothers name to her former address which obviously was not cashable. Tried to get something done by the corporate office and they were worse to deal with. Horrible customer service!!!

HORRIBLE - STAY AWAY
You only pay for what you need, I paid and they happily took the premiums and I paid for a lot of coverage on a small custom home.
I have had a water loss and they sure do not pay you what is needed for repairs.
Their estimate is less than 10% of what is needed and the description from the adjuster is so bad it is embarrassing almost beyond words. I requested over a dozen times for this to be reviewed and adjusted and met with one excuse after another. We have been lied to, short paid on the cost of the initial demo and dry out where we are out of pocket tens of thousands of dollars, they have adjusted there estimate to about 25% of what we have bids for to replace in like kind. They stopped paying our excessive electric bills for months, stopped paying for the rental equipment recommended by the contractor and remediation company to keep the house safe, stopped paying for the storage rental of our personal belongings that were saved. Now they have stopped returning emails and calls. All in all an absolute horrific experience.
Get Travelers Insurance, they were amazing to a couple friends I know who had troubles.

When you try to file a homeowner's insurance claim over the phone with Safeco it literally re-routes you to a spam line trying to sell you a medical alert program and then hangs up on you. It doesn't get much more scammy than that.

Worse company I’ve ever had the pleasure of doing business with. They lie about 24hr customer service. They have a 3rd party customer service who can only answer questions. But far as needing to do anything to accounts can not. I never get a call from them about them dropping my policy but when I login to my account it says my account is paid. Also I hate to be the person who needs to pay a day late because they expect you to pay the month plus next month on top of late fees to continue service. Save the pain and pay the extra with a reputable company.