Safeco Insurance Reviews 

On March 26, 2023, there was a hailstorm where I live. 3 of our vehicles were MILDLY damaged, but my husband is a "car guy" and keeps the vehicles in pristine condition, On April 1, 2023 we took our vehicles to see Safeco's Claims Officer. While polite and seemingly professional, the Claims Officer made the statement that he was going to hook us up good and we could either use the money to fix the cars or take a vacation like he and his wife did. While we thought this was an odd comment for him to make, we didn’t place much thought into it at first.

The Claims Officer (I wish now I had gotten his name) made ridiculously high estimates of how much it would cost to fix our mildly damaged vehicles. He claimed one vehicle, a 2007 Honda Civic, would cost $4,500 to repair! The Civic had 4 hail dents and a small cracked spot on the windshield where a piece of hail hit it. Another vehicle, a 1996 Acura Integra also received an extremely high estimate. We took our vehicles to several dent companies to get estimates on the repairs and the estimates we received were all significantly less than the Claims Officer’s estimates. The most expensive estimate on the Civic was $1,500, and the Integra’s estimates were also thousands of dollars less than the Claims Officer’s estimate. My husband sent emails of the quotes he received and spoke to Safeco Claims Adjuster Amy Campbell informing her of the wildly dramatic price differences between the Claims Officer and the Dent Repair Companies. Jason from National Dent, the repair company we decided to use to repair our vehicles, also emailed Amy Campbell and informed her of the ridiculous differences in the actual cost of the repairs and claim amount made by the Claims Officer. Amy Campbell refused to accept the information from National Dent or the other estimates we acquired. Instead she defended and aligned with the Claims Officer because "he is licensed." We were trying to save Safeco money and save our vehicles from being totaled, but Amy Campbell was rude, unprofessional, and difficult to work with. Safeco ended up totaling 2 (the Civic and the Integra) of the 3 vehicles that received the mild damage during the storm. We informed Amy Campbell that we would be keeping the vehicles, but she had a Salvage company call my husband, which harassed him by calling multiple times a day for several days asking when and where they could come pick up our vehicles. Was all this difficulty created so we would turn in our cars to Safeco for them to auction the cars off and make more money? That is the opinion of several other insurance professionals we have discussed our claim with.

Our vehicles were repaired. It took months (it is now July 2023 and this process started in April 2023) for Safeco to send the salvage title to Integra in the mail and forgot to send the Civic's salvage title. We had to call to find the title to the Civic, and the woman we spoke to had it laying on her desk and had just "forgotten to mail it." As soon as we received the Salvage titles, we began to gather the information to get Clean or Rebuilt Titles. It is now July 19, 2023 and we finally have our Rebuilt titles, which is unfortunate given the minimal damage to our cars.

Obviously, we canceled our insurance policy with Safeco. They clearly have no interest in helping their customers even when their customers are trying to save the company money by informing them that their Claims Officer was making absurdly high estimates.

My car was recently damaged in a hail storm. I contacted Safeco and I was assigned an claims adjustor. The adjustor contacted me and I asked the adjustor to call me in regards to the next step in the process. the Claims adjustor never contacted me. I came home and there was a gentleman at my house. he said he was sent by Safeco to inspect the damages to my vehicle. Safeco never gave me a chance to get an estimation of the damages to my vehicles from an auto repair shop. I called the adjustor and the adjustor stated she didn't know the procedure for filing a claim to have my vehicle fix. the worse service ever!

I applied for Classic Car insurance through Safeco was told multiple times my car was approved and covered. 2 months ($44 x2) down the line, they canceled it without any explanation, no letter, nothing. Money ($13) was refunded back into my account, that was the only reason I found out our insurance was canceled. A week later we finally reached a live rep and was told our car was a "grade market vehicle" and they could not insure our car. If my car was not insurable through Safeco, I would expect a full refund of the 2 months taken.
I would expect normal practice to go through all the underwriting before insuring my car, not tell me I am insured and then cancel it. Now I have to frantically find new insurance. Worse insurance ever.

Safeco is the worst auto insurance company ever, what are they doing selling auto insurance in a rural area when they can't provide any services, in the winter of 2022-2023 they couldn't find anyone to jump my car, pull it, or even getting my car unlocked using their roadside service. If your in the city they provide services but if your in a rural area forget it, my car got damaged because they didn't provide the service they promised so I'm looking for a new provider. If you want good coverage go to a different insurance company because Safeco is unreasonable and unreliable.......

Don’t ever deal with this company. Stay far away from them! The worse insurance company to deal with. I would give a negative star if I could. I totaled my car so they issued a check but wrote it to my ex wife because she was the policy holder. Which I understand that makes sense. But the agent didn’t know that and never explained to me. She canceled the check just to reissue the same check again. So a 1-2 week process has now turned into 3-4 week process because of lack of knowledge. I’m currently trying to cancel my home owners insurance and when I call they don’t know who my agent is and I HAVE to talk to that specific person. This company is a joke!!! Like I said before AVOID AT ALL COST

Rates on auto insurance increased by 25% and homeowners by 60% Needless to say we are not renewing

This is the same review I gave for Liberty Mutual Auto Insurance--because my policy was jointly held by them: Scam operation. Changed my billing source with their online portal twice in response to their inability to get it right. They canceled my policy due to non-pay anyway--waiting to let me know til I filed a claim. I did my due diligence in switching payment sources, but they failed to do proper billing--dooming my policy and the coverage of my damage by them or any other carrier (because I learned after the fact that I wasn't covered by them--and no new ins. co. will cover this now-existing claim.) Safeco: an inept, souless organization.

This is a duplicate because SafeCo is actually owned by Liberty Mutual. I didn't realize that there were so many ways to get out of paying a claim!! After a 4-week process, Hail damage was documented and agreed upon. Only to then be told that according to meteorological data there had been no hail in the area for 365 days. Why do we feel duped?!

I had Car insurance for 1 year.My car caught on fire. They called towing co after 2 month they couldn't covermy car because I didn't have a collision.  They wanted to pay me for my car for only $500. Everything works. I just need to change the interior. I asked to bring my car back. I saw a cracked windshield, mold and rust inside after I received it.I informed Safecot immediately.They don't pay for any of their mistakes and they don't know what they are doing there! I have to spend $1300 for their mistake. Never Safeco Never!

hit and run event recorded buy the policy - deductible should be 250 but they want me to pay the collision deductible then refund me money later - in all my years of being in insurance and being the victim of hit and runs in Texas never have I had to pay the collision deductible and expect a refund. making me rethink Safeco as my preferred carrier.

I have had Safeco Auto Insurance for 20 years. In the past I had great service, when I had an actual agent.

Recently their service has gone downhill. I got a notice via US Mail that they were adding two people to my policy. I have no idea who those people are. I would have been charged extra and those people could have filed claims I would be liable for.

I called to demand an answer and all they have for 'agents' are college students in a call center. I got some lame excuse that Safeco had investigated me and found these 2 people were living in my house. Total LIE.

I have lived alone in Alaska in the same house for a year. No one else is on my lease. Previously I lived alone in Idaho and Oregon.

My privacy and account have been compromised by scammers working for Safeco. I filed a BBB complaint and am getting quotes from other Insurance Companies.

Maybe it is just the nature of insurance companies? Maybe the experience could be different based on the cases or different agents?

I filed my first ever liability claim through them. They refused to admit liability or come up with a reasonable compromise when the POLICE declared it was the fault of the driver on their policy.

There must be a law against this kind of irresponsible action.

Absolutely the worst Insurance company I have ever dealt with. In pretty much all aspects they were completely worthless. There are too many issues to write on here. I would easily take up two whole pages. But I will mention the last experience I had. My PARKED car that was hit by a man that passed out and rolled down the hill had totalled my car. They refused to offer give me half of what my car was valued at, did not find any other comparable vehicles for valuation and considered it a COLLISION on my end which meant a $1000 deductible and a hit on my record. Again, my car was parked in front of my house where I was sitting watching TV. I ended up contacting the insurance commissioner and filing a complaint and needless to say, they paid me back and called to apologize. I switched insurance the day after that.

I had my auto policy paid in full. I canceled the policy to go with another company and was told I would receive a full refund back onto my credit card. LIE!!!! Even though the policy was paid in full they claimed I owed them so only sent a partial check as a refund! I argued and argued that since my policy was canceled on 9/19/2020 prior to that month's pay date of 9/21/2020. I did not owe for that month and they claimed I was in arrears. How am I in arrears when the policy is paid in full??? They also said they were giving 15.00 a month credit twice due to COVID yet they never did!!! Guess this company needs the money more than a senior on SSI !!! RUN AWAY FROM THIS COMPANY!!!!!!!

My first insurance claim ever, and sure enough, Safeco offered me a fraction of the funds required to fix the damage to my home.

There is a very good reason why some insurance companies have terrible reputations.

Trashy company. They helped complete the insurance fraud this drunk girl generated against me. Austin Cripps? Yeah. That guy blamed me for his laziness, then Juliet Parkin did nothing to protect me from their fraud.

Horrrrrrrrible experience.