SafeDeposits Scotland Reviews 1.029

Zeeshan Rafi was the most helpful person i have ever contacted iany call centre he went above and beyond to help sort my deposit refund i thanks G Gilmour

The customer service is super helpful and responsive. I was helped by Shereen Mohammed; he responded quickly and provided me with detailed answers.

Excellent service, everything was made so easy from start to finish.

I had a bit of a problem confirming acceptance of a repayment and Zubair got back within the hour having sorted it and giving me very clear instructions for moving forward. Very efficient customer service

Zee was super helpful on the customer service. Helped me when I couldn’t get into my account. Im a very happy customer!

Excellent service, very helpful and polite.
Helped me with the process to recover my deposit.
Thank you

I had a lovely experience speaking to Sharon McIntosh over the phone today. She was really kind and reassuring and took her time to make sure I understood each step needed to sort out the matter at hand. I perfect example of what exceptional customer service looks like. Speaking to her really made my day such a kind lady and wish her all the best in her career. Highly recommend her

Help centre staff are lovely, very helpful and really know their stuff, though that’s probably down to the following..
Using the web portal is unintuitive and feels old fashioned. Needs a bit of a revamp.
Maybe its one of those things where you have to be a frequent flyer to get the hang of it.

Have had my deposits held with SDS for about 7 years now and have always had my money returned to me in a timely manner. Had a slight confusion with my latest deposit as I'd had duplicate accounts, phoned them up and Zee managed to get everything sorted within 10 minutes. He was patient on the phone with me and explained everything that was going on, very grateful for his help!

I take one star off as the process of deposit sispute and timelines isn't as clearly explained as it could have been.
However, thanks to this scheme I was able to get my deposit back! Otherwise, the landlord was a money leech blamiing me for his poor flat maintenance. Old washing machine broke of old age - my fault, poorly installed blinds fell down and broke - my fault, etc. Lickily, he didn't provide sufficient move in or move out reports and his claims towards my deposit were all rejected :)

Elle provided the best assistance

Shereen is very kind and giving me helpful suggestions. He also helps me to solve my problem on registeration.

I telephoned and spoke with a very polite young guy ZEESHAN as I had some queries which he helped me with before my end of tenancy.
He was very helpful, professional, nothing was too much trouble
Thank you again Zeeshan.
kind regards
Anne

Shereen Mohammed was super helpful!

Dee was really helpful over the phone today and stayed on the line until the problem was sorted!

Zee was so helpful and kind on the phone to me today. I had a dilemma with a deposit and he helped me resolve the issue & explained everything so well!

Zeeshan was incredibly helpful and managed to resolve the issue quickly and professionally

I had to contact Safe deposits Scotland today by telephone. I spoke with Zee who was extremely helpful, courteous and patient. Zee understood the nature of my call and assured me that he would be able to help me. Zee explained everything to me and I am confident that the matter I contacted him about has been resolved. Thank you Zee, you made the whole process easy. Great customer service

Elle Mc cullough provided a brilliant customer service. the follow up was quick and efficient and I could resolve my issues quickly. She also included all the steps to follow when I log into my account, so I don't get confused and I really appreciated this too. Highly professional.