Deposit Protection Service Reviews 6.530

As a landlord I would not recommend using this company to protect your deposit. I needed advice regarding releasing a deposit and the lady I spoke to was an abrupt and rude jobsworth and it genuinely sounded like she was reading from a script and would not deviate.
I have used other agencies to protect deposits before and dealing with this company has been my worst experience so far.

They keep your money safe, and no disappointments.

Straightforward and convenient

Because the service was easy to use, straightforward and saving time.

Straight forward, easy to use. Deposit sent with in 5 working days. Fab service

DPS was fantastic, My landlord was a greedy so n so, He wanted to keep all of my deposit for having a few stickers on the walls. DPS didn’t let that happen. It’s a must if you are thinking of renting. You must go through DPS.
Thank you DPS.

The portal layout/UI and customer service has been very good; I have had no complaints in over a decade, and my most recent experience has been the best yet with the availability of comprehensive guidance making compliance even easier.

Protecting the deposit was fine, but the prescribed information form wouldn't fill in properly, I gave up and typed my own

I am appalled at the outcome of the review prepared by DPS following the end of a tenancy.
I spent eighteen months renovating a property, have produced inventories at start and end of tenancies. My most recent tenant left the property in an appalling condition and admitted that he did not like house cleaning and would pay whatever it cost for somebody else to do it.
There was very heavy fat contamination of the kitchen area. I paid a Company to clean it intensively. Four women working for four hours. I have also spent hours cleaning trying to get the grease off of worktops,floors and walls. Some parts of the kitchen needed redecorating and the painter needed to apply a degreasant. The people cleaning the floor used engine degreasant to try to breakdown the fat and complained they were sticking to the floor! The adjudicator allowed for only two hours of cleaning to rectify the problem. An insult to me and my integrity.
The bathroom was not heated and layers of plastic were sellotaped over the window which allowed for moisture. Black mould was present on the window frames and ceiling.This took intensive cleaning, purchase of mould inhibitor and redecoration.
I consider my house was abused by the tenants and no support has been forthcoming from the Deposit Protection Service. I could write more about my experience towards the assessment but I am feeling angry, despondent and wholly let down. I have let a property over fourteen years and this is the first time that I have sought any recompense for restoration of condition at the end of a tenancy. I feel that the preparation of inventories, completing the documentation for the DPS was wasteful and the review was totally inadequate and divorced from reality. The adjudication is so poor , that one would describe it as laughable.

Samual took my call today. I found him very professional. Calm and so very helpful. What an excellent service.

Rang DPS today regarding an old deposit. Spoke to Stephen Really knew his stuff Explained exactly what we needed to do to sort out our problem. Very clear and precise
Great service Very professional helpful and courteous. Great guy!

Very quick response. Very helpful.

Very knowledgeable, very helpful and polite

Stephen was very patient understanding and clear with instructions who kindly solved my problem. Thankyou so much.

Swift access to the team with minimal use of menu options, before getting to a knowledgeable member of staff.
On both occasions that I contacted the team, they were very efficient, patient, quick to reassure and that they could resolve my issues. As a service it was full marks to Isioma & Ashton.

Everyone I spoke to was extremely helpful. My query was dealt with quickly and efficiently and I would highly recommend this service.

Good. The payment confirmation period is too long for 3-5 working days.

I found the process very easy to follow and the payment schedule was fine by me. I had no issues with my estate agents and so my full deposit was refunded with no qualms. I think using the scheme ensures any disputes can be resolved quickly and fairly to protect all.
Would I recommend it all? Absolutely!

Excellent service and advice provided by Michelle which really has helped me navigate through a delicate situation.