Deposit Protection Service Reviews 6.531

Excellent service and advice provided by Michelle which really has helped me navigate through a delicate situation.

Very helpful

DPS has a very responsive service, quick to help, Thank you for helping me sort out my issue!

The DPS have become very left-wing in my view. I've never lost a deposit claim in 20 years but this year they gave me a pittance raising issues such as the only evidence I provided them with that I've given an inventory to the Tenant was a screenshot of an email with the inventory attached and though he acknowledge receipt they stated that that could relate to anything and there was no evidence it was actually an inventory even though it was called "inventory".
They claimed to have read through my claim twice - essentially relating to a laminate floor.
Throughout their reply they constantly referred to the carpet - they're either really stupid individuals or had not read the document as they claimed.
Also, as the inventory I provided them with was completed two months before the Tenant moved in we did this between tenants. The adjudicator rejected the inventory on the ground of anything could've happened in the two months between us preparing the document and the Tenant moving in even though he never challenged any of the content.
Incompetent and totally biased. You just have to look at the complaints below.

Mike was very helpfull and enabled me to correct a mistake that was stopping me from registering. He then guided me through the process of registering. First class work. Many Thanks.

As far as judicating disputes between Landlord and Tenant, it is as everyone always says:'they always favour the tenant' (poor tenant...) We experienced a completely false accusation in terms of the state of the property when moving in which was dreamt up and photo fabricated at tenancy end two years later by the tenants and yet the no come-back decision fell in tenant favour. Beware! What might be the nicest tenant on arrival can turn into hell on departure and you don't stand a chance of a fair judication.

Despite numerous efforts to reach out and reclaim the deposit, no one has had the courtesy to respond. We are left unable to retrieve the deposit monies and it is being held with out authority

Due to retirement I have sought to get the deposits that I manage transferred to the new agent's scheme. They have been completely inept. There is no way of doing it through the website. You have to draft emails, which they evidently don't read properly as they tried to send all the deposits to the wrong tenancy deposit scheme. You cannot call their "support" team. Only email. So fairly useless.

Needed customer support after experiencing a challenge on website. Mikee was wonderful in resolving the issue (kind and supportive). Thank you Mikee.

Michelle was very helpful, she was clear, prompt and I appreciate her guidance throughout my conversation with her, she advised me to do an email to complete the request.
thankyou great service!

Tracey provided excellent advice and assistance

Process was easy and refund was returned within 7 days.

The agent was friendly, approachable, clear and informative. He made sure I understood the answer to my query and gave some additional information around the process to follow. Felt confident in my knowledge at the end.

Awful, policy guidance aimed as refusing people their statutory right

The process was very straightforward and quick. The landlord agreed full return and within a week the deposit was returned to my account. Excellent.

Debrah (sorry if I misspelled!) was brilliant, thank you for your help, clarifying next steps, and for handling my ignorance professionally!

I highly recommend using Deposit Protection Service. I ended up having to call DPS customer service who were very willing and helpful to hear me out and help resolve the release of deposit funds. Landlord had commenced the process to release the deposit funds which I received an email from DPS acknowledging this. Therefore as I login to the DPS system it automatically nominates me as the only one to action the release of deposit funds to all other tenants. One of the tenants already had their deposit released by owner. The other tenant was away whom I had emailed and WhatsApp for bank details to enter into the system for release of their deposit. Also sending email to owner explaining this. After nearly two weeks not hearing back. I explained to DPS what's happened and they can also see from their end. I also explain how I have less than a few days to leave for overseas and need my deposit funds. Thank God customer service was very understanding and expressed a solution which was to release remaining deposit funds to my bank account where I then can transfer to owner bank account which I had to then transfer to the other tenant. The customer service of DPS took notes to have on file as evidence. The owner received the funds to transfer to the other tenant. Thank you for your professional co operation in the release of deposit funds.

very easy to understand becomes very hand

Amazing experience! The agent Michel( hopefully I’m pronouncing her name correctly) was amazing. Helped me a lot and answered all my questions. 👍🏻

Literally resolved a issue that could have been a headache, in minutes

Michelle was magnificent, clear on the phone, easy to understand, responsive and prompt to solving the issue, and got it done really quickly

I spend a lot of time on phones, that, was the most pleasant experience i have ever had, thats saying something

thank you