Deposit Protection Service Reviews 6.531

The service was good and got back my deposit promptly after the agent advised they are returning it in full. I hope to get my deposit protected in this scheme for my next rental.

The customer service agent, Vena, was very friendly and helpful and resolved my issue immediately.

Informative and helpful

Served by Michelle. She was very accomodating and answered all my queries. Great job.

Spoke to Sharon and she was fantastic to speak to. Very friendly. Thankyou Sharon 😊

Sharon who I spoke to was very helpful and very knowledgeable .Sharon had a very pleasant telephone manner.

Sally was my representative and was very kind and patient whilst I filled out the application, made the process so easy.

Sharon was an amazing help with everything I needed information about!

I made an enquiry, why only part of the deposit i was claiming was paid. A guy named Stephen took my call. He explained everything I needed to know. Understood what I was getting at, in relation to the tenants very late payments playing catch up with the hope he wouldn’t need to pay the final rent. Stephen understood the guy was trying to pay his final months rent out of the deposit. But that’s not how this system works.

I spoke with Sharon who was just great. She helped solve our issue without any problems. Super friendly and great service provided.

Super quick and easy to understand. The DPS agent, Michelle clarified all the next steps for the return of my deposit.

Thanks if Miss Michelle we received all the information necessary to return easily our deposit and to make our life easier.
Thank you very much for patience🙏

Michelle was welcoming and very polite in her call, listened, gave clear information and allowed me to fully understand the steps I needed to take.

It is so time-consuming and difficult to communicate with DPS. When you have done all the tenant details in the creation, you need to do it again when doing the prescribed info. which is the same info already entered into DPS, can see why they do nothing but send out automatically to tenants, putting the landlord at risk of not sending out info on time. When you have made a mistake, you can not correct it, and has to ask the tenant to phone them up and activate their account. Most tenants just do not bother and some do not have a email address or know how to login a computer. The whole matter is just a burden.

The call was promptly answered and Michelle was very succinct in her explanations and the next stage in the process. She was equally warm and polite.

Mikee was extremely efficient and helpful he helped me complete my deposit query and I'm a vulnerable adult I was dealt with professionally and with understanding

I was really satisfied with service and spoke with one of the staff they respond very well to me.

I wish to thank Samuel for for his excellent service and advice in helping me with my deposit reclaim can’t thank him enough

If I could give them -100 I would.
Tenants had brand-new carpet, mattresses, newly painted property after three years was handed back with the mattresses heavily stained the property heavily scuffed and the carpet extremely dirty. The property was handed over to the tenant in pristine condition and was handed over dirty. Both The bathroom sink hole and kitchen sink holes were blocked and we had to get plumbers in to unblock them with waste and Hair it cost over £300. Everything was evidenced in invoices, and inventory and what were we able to get back from the tenants via the DPS? It was zero.
What is the point of having someone like this? When the evidence provided is not enough, invoices from professionals attending the property saying it’s dirty with a full inventory and plumbers saying that the sinks are blocked but that apparently is not enough evidence and you can’t even challenge them. Disgusting and shocking behaviour.