Deposit Protection Service Reviews 6.534

I was really satisfied with service and spoke with one of the staff they respond very well to me.

I wish to thank Samuel for for his excellent service and advice in helping me with my deposit reclaim can’t thank him enough

If I could give them -100 I would.
Tenants had brand-new carpet, mattresses, newly painted property after three years was handed back with the mattresses heavily stained the property heavily scuffed and the carpet extremely dirty. The property was handed over to the tenant in pristine condition and was handed over dirty. Both The bathroom sink hole and kitchen sink holes were blocked and we had to get plumbers in to unblock them with waste and Hair it cost over £300. Everything was evidenced in invoices, and inventory and what were we able to get back from the tenants via the DPS? It was zero.
What is the point of having someone like this? When the evidence provided is not enough, invoices from professionals attending the property saying it’s dirty with a full inventory and plumbers saying that the sinks are blocked but that apparently is not enough evidence and you can’t even challenge them. Disgusting and shocking behaviour.

I was a relief to be speaking to a well spoken, more mature person who completely understood the problem. I thought I had a complex case of a lost deposit but after vigorous security checks it seemed I had inadvertently opened 2 accounts and just needed a change of password. A link was sent and I was happy.

Really great 1st experience as a tenant. My landlord saod he had completed my return his end and was waiting for me to accept however I wasnt recieving the emails - called and within 4mins realised my email address was incorrect on their system, changed and new email sent within seconds. All sorted and off the phone - fast and friendly service from Michelle.

Very slow to release the deposit. It is hard to tell who is at fault, the letting agent or the deposit protection service.
Two months after my son died I still don’t have the deposit back. We cleared the flat and handed keys back within 2 weeks and according to the tenancy agreement we should have had the deposit returned within 10 days. We are now on day 40 and still no money back.

Mikee was very informative and helpful. Amazing guy

Didn’t like not being able to get a PDF email for a statutory single claim form
I was not able to print it off with all the details!
I do hope that the form that is sent to me by post has a prepaid envelope inside.
Myself and the tenant have tried to change the tenants email address, no luck on this matter!!
If for example you copy an email address from the mailbox the paste it’s missing a letter which makes the email address invalid.
Correct Email address
[Note The double letters at the end of the surname!]

Great Service! Very helpful!

So helpful, understood me being anxious, pleasant and friendly

Helpful , excellent service by Becky .

Sharon was fabulous, it was the easiest and most pleasant experience I’ve ever had big love to Sharon

Good response
Very educative

Easy to get through on the phone
very helpful lady on the phone
able to assist me with my queries which led to resolution of said queries

The lady ( Nicola??) was very polite & helpful, advised me how to fill in the Statutory declaration.

I had a problem with negotiating the website and then needed to amend something. I emailed the company and both times, received prompt replies which resolved my issues which put my mind at ease.

Excellent assistance from Aran who guided me through the process of resetting an old account

Professional and competent assistance provided by Mikee who assisted me in inputting to the system.

Awful company! Do put your money there people who work there they do not have any clue for anything, Horrible company AVOID THEM! They do not want give the deposit back!