Safestore - Bedford Reviews 

I rented at Safestore in Kempston and was very happy with the service provided. Moe and the team were always very helpful if I had any queries. If I ever needed a unit again I would certainly go back there.

Nice location, all very clean safe and easy. Do not buy their insurance - they quoted us £342 for 3 months, got 3 months online with surewise for £23!

Staff at the bedford location very helpful and showed empathy as my removals van was running late. Manged to suggest multiple solutions in helping and went above and beyond

Fantastic service and storage facilities are excellent. Highly recommended.

I’m really disappointed with the service at Safe Store in Bedford, particularly the way the management handled an issue. I rented a unit for 6 months with no problems, until one month a payment bounced. Despite having money in the account, I received a text the next day, phoned immediately, and paid straight away.

To my surprise, a £15 “late payment charge” had been added. I asked if they could waive the fee, given it hadn’t even been 24 hours and I settled it instantly, but was told no – “it’s an automated system.” I was even advised to contact my bank and try to reclaim the charge from them, as Safe Store apparently couldn’t help.

For the sake of £15, they lost a customer paying £90 a month. A simple goodwill gesture would have kept my business, but instead I was met with “it is what it is.” That attitude is shocking, and not what I’d expect from a professional storage company.

I would not recommend this branch – there are plenty of competitors offering better customer service and a more reasonable approach.

Just rented storage at the Bedford store Ash and his team could not have been more accommodating and helpful. The facilities are great and very user-friendly. pop along to see the facilities you won’t be disappointed.

I have just left Safestore in Bedford today after making a storage reservation. I am completely overwhelmed by the assistance Ash and his team provided to me, a doddering 74-year-old. During my career I've always tried to provide my best service, so it has filled me with joy to be on the receiving end of service that goes beyond my expectations. As someone who worked in IT, I would also like to give my compliments to the creators of the website who have strived to fulfil the remit of the company in providing a site that has ease of use, and clarity of detail at its heart.

I have used the safestore in Kempston for the last 16 months, the safe have been very helpful with everything, very polite and professional, if I ever need a unit again, I will go back, mainly because of the great staff, thanks again guys 👌

I had an excellent experience with Safestore Bedford and highly recommend their services. From the moment we arrived we were impressed by the cleanliness and security of the facility, which immediately gave me peace of mind about storing my belongings.

A special mention goes to Ash, who was incredibly helpful and professional throughout the entire process. He took the time to understand our storage needs, clearly explained all our options, and made sure we felt comfortable and informed every step of the way. His friendly demeanor and attention to detail made the whole experience smooth and stress-free.

All in all was convenient storage with top-notch customer service and big Thanks again to Ash and the team for going above and beyond!

Excellent communication, very helpful and friendly talked me through everything and answered all my questions (there were a lot)
Made the transaction very easy.
Definitely recommend.

I went online for a quote to get a general idea of storage costs. I now receive several calls and text messages every day - even Sundays - offering deals and checking my requirements. It's harrassment and there doesn't seem to be an unsubscribe option. Emails are easier to block but the phone calls come from different numbers, even 'private numbers' so no way to stop. If I ever actually need storage I would not use this company due to their aggressive marketing tactics.

Thank you for the quick response. I have now emailed my phone details with a request to stop marketing contact.
However, it should not require me posting on here to find a way to opt out of contact, there should be an option on your website to unsubscribe or opt out of contact.

Guys were really helpful, went above and beyond to help me delivering my parcel to Australia

We used the Bedford Branch and Parv was excellent in helping us to choose the right size storage unit and talk us through procedures, negotiating a satisfactory price.
He was friendly and reassuring which made the experience less of a hassle.
It would have been helpful to have a second lift in the store when it was busy.

I've used the Safestore site on Elstow Road just outside Bedford both as a private individual for storage matters and as a senior Director in two local businesses for storage matters and shipping drop-off point.
Staff are helpful and professional and the storage facility is clean, well-lit and accessible. For anyone looking for efficient transactions and a secure, well-managed operation in the Bedford area I would strongly recommend this site and the management team.

Manager Ash went above & beyond with excellent customer service to help choose correct storage space & made the experience so easy. Totally recommend

Visited Kempston branch today to enquire about storage for my employer. All staff I spoke to delivered good customer service and took the time to find out our specific needs.

I've recommended them to my employer to provide a solution to our storage needs.

Highly recommended. Thank you

really helpful and reassuring. great prices and customer services in Bedford unit

Great Customer Service, quick & knowledgeable response from Moe Ali at the Bedford depot.