Samsung Reviews 

Was a loyal samsung customer until I had a 2 month old 8k QLED tv panel fail. Was accused by some overseas call centre person of damaging it. Made over 8 calls to attempt to get the problem fixed to be told it was our fault ( even though noone has damaged the tv) and we had to pay 100% of the repair ( over $3k).

Couldnt even ring me back, instead they sent a txt message saying it was my fault and i had to pay 100% of the repair costs.

Was offered a 10% discount voucher if i wanted to purchase another samsung product instead of assisting in repairing the tv.

Absolute piss poor customer care samsung, you have lost a very loyal customer as well as others whom I have shared this with.

Have also reached out to samsung for a response or even mediation to which they didnt even acknowledge or respond.

Good job and excellent customer service samsung!

It has been the most disappointing experience I have with any product. 8 month old Samsung dryer. No issue till 3 weeks ago.
1. The manager Erwin from Woolley Appliance Service claimed that his technician claimed that my Samsung dryer has physical damage and is not covered by Samsung Australian nor the Australia Consumer law. Which was a shock to us. The technician assumed we had plugged the dryer instead of a main to an extension. Even though we didn't.
I called Samsung Australia to ask further only to have the same reason thrown at us. Instead of providing us with a solution to the problem.
Jeanie the manager from the help centre just repeated and stated the same as her colleagues. She did not provide or suggest any alternatives.
I have gold service from Good Guys on my Dryer DV80T5420AB which gives us 5 years warranty. Is this Gold service from Good Guys? Is this what buying a Samsung product warranty all about? Totally sad state of affair.
Victor

Refused to repair phone under Warranty, showed damage on phone that was not there previously. Contacted Samsung and 6 weeks later I still have no resolution. They do not follow through and keep telling me a case manager will call me back in 1 to 3 working days. 6 weeks later....still waiting even though I have called and called....including calling today. So bad and unprofessional. I still do not have my phone. What is wrong with this company. Unlikely to ever buy a Samsung phone again.

Good Morning Ceo,

When a major defect occurred and flooded my house as per my Insurance claim #s. The fridge hasn't been the same. I personally asked for a replacement then, but Samsung insisted on saving the fridge.

Why did Samsung choose to repair it instead of replacing the fridge. This decision has caused me major issues and ongoing issues with the Medical Fridge in my home.

I will reopen my claim and recommend the insurance company to follow up with Samsung as your issue resolution to water ingress appears flawed and is troubling honest customers.

Like i said your issue resolution process does not provide a rolling report or summary which is a conflict for consumers as i dont know if you have all the information Infront of you such as the reported Hazards, the insurance claim details or the Technician faulting and replacing a sensor causing food damage.

Regardless your robotic response not even acknowledging my circumstance with my daughter is appalling and i hope your day reflects your ChatGPT type response.

Hi
I bought samsung hub 636L fridge and in 3 months it's stopped working. All the food is spoilt and the customer care team is saying wait for 5 business days in this hot weather.

It's shocking how the quality of new appliances is degraded that it stops in 3 months. My old fridge (LG) WAS WORKING ABSOLUTELY GREAT after 17 years. I made a stupid decision to buy Samsung product instead.

Going to put a compliant with CBS against Samsung and apply for the compensation of all the damage and inconvenience.

Worst customer service ever. Very rude staff. It has been almost 10 days and still waiting. When i give them a call they speak very rudely. I am still on company warranty but just get bounced around.

Flagship Failure – S24 Ultra is Unsafe & Unfit for Purpose

​Since the One UI update, my S24 Ultra has become a liability. My five-year-old A90 outperforms this "AI" flagship, which now suffers from extreme system lag. Basic apps like Messenger take minutes to load, and the GPS disconnects whenever the screen dims, making navigation dangerous.
​
Samsung, take note: Under Section 259(3) of the Australian Consumer Law, I am rejecting this product due to a major failure. The device is unfit for purpose and unsafe. Since multiple updates have failed to fix these defects, I am exercising my legal right to a full refund. Pushing "AI success" while the core OS is broken is unacceptable.

Camera is about the only good thing about this phone. However having a functional phone with that camera as an add on would be a game changer...& a no brainer! Given the camera is supposed to be just an addition to what was promoted as a top end phone, not the other way round!

Phone is probably great BUT dealing with sales support is a kafkaesque experience. I’m sure that the individual support employee wants to do the right thing but the entire support system is setup in a customer hostile way (no contact via email possible, one support department not able to leave comments/messages for other departments, sales tries to contact you via phone for order updates and claims that they can’t update you via email?, …). Just avoid the Samsung shop and order it through a third party.

the samsung S24 ultra become worst the more is updated,
i bougth last year ,, now i am thinking the samsung S 4 ,6 ,9 are the best camera , while cheaper,, i have many records of capturing picture ,, better than this , also selfie way better than this s24 ultra,, sad why they change the concept you lost many costumer for this, most people noticed it, also read all youtuber and reddit talking frustrated for the highest price,, glad tommorow i will not using this ,, i have new different brand,cheaper and better so happy,,goodbye for samsung , i am a user of this brand since the s4 ,, now no more ,, not worth of the money camera become garbage,,, read all people on youtube and reddit ,your losing many people trust this brand plus too expensive while many new brand coming is even farthere better, plus 512you can storage, this one man you keep paying for everthing..

My 85” Samsung TV suffered a major fault less than three years after purchase. Samsung’s authorised repairer confirmed the TV could not be repaired due to parts unavailability, which under Australian Consumer Law constitutes a major failure.

What followed was weeks of frustration:
- Constantly being told the matter was “under review”
- Repeated follow-ups required from me
- Multiple identical holding messages with no outcome
- Clear stalling tactics instead of providing a lawful remedy

Even after Samsung agreed on 23 January to refund the purchase price, I am still waiting for the refund to be processed. Once again, I am having to chase Samsung for something they have already acknowledged and agreed to.

This has been a terrible service experience from start to finish. The lack of ownership, poor communication, and repeated delays have been exhausting. For a brand that positions itself as premium, this level of after-sales support is unacceptable.

I have been a loyal Samsung customer for many years across phones, TVs and appliances. After this experience, I will never purchase another Samsung product, and I would strongly caution others to consider the quality of Samsung Australia’s after-sales support before buying.

Over two months to collect a defective fridge – appalling service

I purchased a brand-new Samsung fridge freezer that arrived damaged and defective. What followed was over two months of delays just to organise the collection of a faulty unit — something that should be routine for a company of Samsung’s size.

During this time, I experienced:
• Repeated cancellations and rebookings, often initiated by Samsung’s delivery partner with little or no explanation.
• Conflicting SMS messages confirming a booking, then cancelling it shortly afterwards.
• Multiple case managers, none of whom took ownership or delivered a resolution.
• Endless “process” explanations that achieved nothing while weeks passed.
• A complete lack of accountability between Samsung and their courier, with the customer left to chase both.

I had to rearrange my schedule repeatedly, organise assistance at my own expense, and constantly reconfirm bookings that Samsung or their courier had cancelled themselves. Communication was inconsistent, reactive, and unreliable.

For a global brand that markets itself as premium, taking more than two months just to collect a defective appliance is unacceptable. If this is how Samsung handles an obvious fault, I strongly suggest thinking twice before buying — because once something goes wrong, getting it fixed is a nightmare.

This experience has completely destroyed my confidence in Samsung and its after-sales support.

Trying to get help on WhatsApp Samsung support since my phone screen stopped working overnight while I was asleep...
The agents kept closing the chats when I hadnt responded for literally 1 minute even though they were taking several minutes themselves to respond to my questions.
Incredibly rude and poor service. My next phone won't be a Samsung because of this.

complain about the service I have received regarding my Samsung Galaxy Z6 phone.
This is my second time using a Samsung flip phone, having previously used the Z3 model. Recently, the keyboard and LCD of my Z6 stopped working. I sent the phone to your repair center for service. However, I was quickly told that the device has physical damage caused by impact, which is not true.
When I had the same issue with my Z3, I accepted the repair. When I received the Z6, I was told to take this model because it has new technology and would not have the previous problems.
Currently, my phone is still with your repair center. I was contacted and informed that as a "goodwill" gesture, the phone will be repaired. However, my phone is still under warranty (less than one year old), so this should be covered without any goodwill exception.
I did not accept this and requested either a replacement phone or at least a basic device as compensation. Unfortunately, the staff spoke to me very disrespectfully and said I should go ahead and complain elsewhere because there is nothing they can do.
I am very disappointed with this response and the way my case has been handled. I expect Samsung to honor the warranty properly and treat customers with respe

I have had 2 samsung phone cases that fell apart in less than 12 months and samsung refuse to replace them. You can get veapweand better quality phone cases.

THEY SOLD OUT TO AI I WONT BE BUYIIG SAMSUNG AGAIN SEEING THEY INSTALL GEMINI WITHOUT REMOVAL OPTIONS STOP FOLLOWING THE GRONK AI'S,YOU WILL BE SCREWING UP YOUR OWN FUTURD IF YOU DON'T YOU'VE BEEN WARNED

URGE CAUTION when purchasing Samsung Front Loader Washing Machines. Our machine purchased 27/06/2022 failed this Australia Day long weekend. We followed all the steps, engaged with Samsung via WhatsApp and engaged a Samsung Authorised Repairer at our cost. The Authorised repairer called our machine failure a 'Catastrophic breakdown' and encouraged us to contact Samsung to advise. The press fit pulley had worked loose and, in the process, caused damage to our motor assembly. Ordinarily we would need the pulley replaced but in this instance, we need a press-fit pulley AND the motor replaced at pproximately half the cost of the original machine.
As per the Authorised Repairer's advice, we called Samsung to report this matter. He believed they would want to know about this as they were committed to excellence, and they often support repairs outside of warranty for this kind of thing.
The phone conversation with Samsung Australia was anything but positive. The phone representative was rude and disrespectful of our engaging a "local tradesperson". We tried telling her he was the Authorised Repairer referred by Samsung but that didn't matter. We stated his advice re Samsung would want to know about failure of this kind but she was not interested. Their phone representative was dismissive stating words to the effect she could escalate but this would not change anything.
Our home is a Samsung home. Samsung is a trusted brand. Our laundry, phones, microwave and TVs are all Samsung products. This treatment is not in-keeping with what we expect from this brand. We are quite shaken and have lost confidence and urge others to use caution when making big purchases of this kind.
Samsung say they are fair, transparent and have integrity. The only person who acted with fairness and integrity was our locally based authorised repairer.
Samsung says they put people and what they care about at the centre of everything they create, but their phone representative did not care to treat our concerns respectfully.
Samsung says their values embody a commitment to people, excellence, change, integrity, and co-prosperity through daily actions such as continuing to innovate and challenging the status quo. They would have had the opportunity to challenge their assembly line systems through the return of our defective press-fit pulley and machine assembly, and the benefit of subsequent research and development thereby preventing further breakdowns. You would think their commitment to excellence would have them pursing this opportunity but, sadly, their lack of customer focus and engagement demonstrates that is not the case.
Samsung wants to build an "unwavering trust" with their customers. We demonstrated this trust through our purchases and engagement with their systems and chosen preferred suppliers and repairers. Today my trust in this brand is shaken and I am left feeling I am a number who cannot rely on them.
Dear Samsung, this is your breakup notice. I really valued our time together. I was connected and into you, but you are not into me. It's true, you've got the best out of me but now I realise I am too good for you. It is time we go our separate ways.
Sincerely,
PE & JE Darwin NT.

If you don’t want stress after placing an order, do NOT order from the Samsung website.
I ordered an air conditioner with installation from the Samsung website on 27 December, and the next day (28 December) I placed another order for a different air conditioner without installation to receive a 10% discount.
Both orders showed 7 January as the delivery date at the time of purchase.
However, the order placed on 27 December was delivered late on 9 January, and the second order placed on 28 December (with the 10% discount) has still not been delivered or updated at all as of 29 January.
After the first air conditioner was delivered on 9 January, I received no contact regarding installation, so I decided to arrange my own installer and repeatedly requested cancellation of the installation service.
For more than two weeks, customer service kept telling me the same thing: “It has been escalated to the case manager and you will be contacted soon.” No one ever contacted me.
On 28 January, I strongly complained again due to the lack of response.
Then on 29 January, an installation technician called me and said that Samsung had only just sent the installation request on 28 January.
I ordered on 27 December and had been requesting installation cancellation since 10 January, yet Samsung only sent the installation request on 28 January.
After hearing this directly from the installer, I completely lost trust in Samsung’s online ordering system.
Very disappointing experience. I would not recommend ordering through the Samsung website.

I am feeling really angry with Samsung! So I backed up my Samsung phone to a USB drive because I needed to factory rest my phone. It's my own backup located in my private house. But to restore that data back onto my phone I have to sign into my Samsung Account and if you have only one Samsung device it is very difficult to get the 2 step code you need because if you leave the sign in screen to find your code the screen closes and you have to start again!!! It's quite arrogant of Samsung to make it this hard for us to access our own backup data!!!!

Extremely Disappointing Experience – Misleading Promotion & Zero Accountability
I have been an Optus customer for over five years. In October 2025, Optus promoted a deal where upgrading to a new Samsung phone on a plan included a Samsung Watch and a Samsung Tablet. That offer was the main reason I upgraded my phone.
The Samsung Watch was sent by Optus. The tablet was not.
To redeem the tablet, I was required to upload a proof of purchase document provided by Optus to Samsung’s website. I followed every instruction exactly as provided. The Samsung website stated the tablet could take up to 60 days to arrive.
During those 60 days, I received zero communication from Samsung or Optus — no updates, no warnings, no request for additional documents, nothing.
After the 60 days passed, I contacted Samsung only to be told that the proof of purchase document Optus provided was “not the correct one” and that the redemption period had expired, so they would not send the tablet. No one notified me of any issue while there was still time to fix it.
I then contacted Optus, who confirmed that the document I uploaded was the only proof of purchase they can issue. In other words, I did exactly what I was told, and still lost the promotion.
This feels like a complete setup where the customer is stuck between Optus and Samsung, with neither taking responsibility. The promotion looks great on paper, but when something goes wrong, both companies simply point fingers and leave the customer with nothing.
Samsung customer service was particularly awful. My requests were dismissed, escalation was refused, and on multiple occasions my calls were abruptly ended. I have never experienced such poor, dismissive, and disrespectful service.
My family owns many Samsung products — TVs, air conditioners, phones — but this experience has completely destroyed my trust in the brand. Once my Optus plan ends, I will be moving providers, and I will never recommend Optus or Samsung to anyone.
If you’re considering one of these “free gift” promotions, be very careful. Make sure you get everything in writing, because if something goes wrong, don’t expect help from either company.

A chronically ill and disabled individual has no access to a phone because you won't replace and say its not covered under warranty.
Samsung Werribee tried to claim a brand new Samsung Galaxy Fold 7 isn't covered under warranty, because it had 'puncture marks'. There no 'puncture marks'. The phone got a heat warning and when opened following this the screen is flickering green and black. This phone is a month old, hasn't been been dropped etc, yet they deny this is a Samsung phone fault that would be covered under warranty. This is pathetic.
Samsung do not want to hold themselves liable for their faulty product that warrants a replacement. I can see that this is a common issue with this model of phone, but Samsung is refusing to acknowledge and blaming the customer and telling them its now out of warranty. You should be ashamed of yourselves for doing this to anyone let alone someone so vulnerable.